Delhivery Complaints & Reviews

Hi, i am owner of nardevfashion.com, send my orders via delhivery pvt ltd.
I was given poc (Point of contact) for any query arise when shipment going for delivery and all other query related to courier.

Mostly in delhivery, courier boys are doing fake delivery attempts and return order (Not deliver to customer). Customer doing many complaints to us for delivery and we send it to my poc (Point of contact) for solution and delivery.
But i had very bad experience that, poc (Point of contact) from delivery are also just wasting my time and not doing solution of query arise.in some cases they blame us even after too many fake delivery attempts proof and call recording provied to them.

Total 3 poc was given to us. But all poc just wasting time. My second and third poc even don't reply any email if not solved by first poc. I was told to contact second and third poc for non solution from first poc. But they also didnt responding.

Even i call customer care and send email to customer care regarding it. But they are repeating to contact your poc. And poc not responding..

As and website owner, i never suggest anyone business entity to open account in delhivery and send shipment to delhivery, it will be loss for company because of too many fake returns and non solution of complaints.

Delhievery courier agent want to take photo of my i card for delivering my prepaid parcel which i ordered from amazon (Tracking id[protected]. He came to my house and i produce my i-card and asked him to recognise me, i refused to take photograph of my i-card, why a unknown person take pics of my i card? Then he returned my prepaid parcel saying that it is company policy to take pic of i card for delivering every time. Since two years i am purchasing products onlin from different e-commerce companies regularly but faced this kind of problem first time.

Regards.

Issue: false update being marked by the courier service to avoid delivery to customer's door step. I'd placed order online and it was handed over to delhivery courier service.

The product was supposed to be delivered on 19th october 2018. There was no attempt made to deliver the package so i'd reached the customer service team asking them to help with a delivery as early as possible else provide me with the address so that i could go and collect the package. On call the associate had promised me to give the address via message and also request team to see if it could be delivered at the earliest. I was lied neither the address nor the request was sent to the team. False update was marked stating address or phone number is incorrect which is not the case at all coz there were lot of packages delivered to the same address.

Today i get a notification that my package would be delivered but turn's up to be failure. This time the delivery agent had called to guide us with the address. We guided him the address properly he said he is coming and guess what he marked it as delivery attempted. He stopped answering my calls. Sometime later post one hour he answered and says i called you and you have said there is no parcel of your's. Complete lie.

Tracking:[protected]

Resolution required: help me get the package delivered on priority and also let me know why is such a behavior being encouraged. If you have lots of packages to be delivered accept the fault why is the team marking incorrect scan and blaming customer to escape fault. Help me understand how this will be fixed.

Delhivery awb no :[protected] against paytm order : [protected]. First of all delhivery took more than 14 days to deliver a product (Picked up on 6th oct) and now they have delivered my product today (20th oct) to a wrong person, delhivery courier boy supom dutta ([protected]) accepted his mistake and told me that he will deliver my product within 30 mins but now both the courier guy and delivery boy is not picking up calls.
I want my order and also i want compensation of rs.600 same as product value due to this delay and harassment

My awb no[protected], which is to be delivered by 16.10.18 but daily i get sms of delay in delivery. Today i got sms of delivery by 22.10.18. They are not responding to my calls. Delivery boy pick my call n disconnect it.
Product reached to my city on 14.10.18 but yet not delivered. Delivery boy daily by himself change the date of delivery n it shows me that customer change the delivery date, but still i din got single call.

My email id - [protected]@hotmail.com
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I have ordered a product (Tagg inferno 2.0 bluetooth headset) via tatacliq app on 10th october, 2018 and the product was shipped from delhi the same day. I'm initiating this complaint on 19th october, 2018. I haven't received the product yet. Also, i'm unable to reach delhivery customer support either via phone or email. Their phone is always busy during business hours and there is no response to the emails written.

I had a delivery scheduled on 10th Oct, 2018 by pharmeasy medicine services. The product was shipped on the next day itself but it hasn't yet got delivered. There contact number is always busy and is not reachable. However, after lot of efforts, I contacted them and they said that they do not know why it hasn't been delivered yet. It is a medicine order which should be delivered at an urgent basis. But even after 5 days beyond the estimated date of delivery, the haven't delivered it yet. I need an urgent update regarding this matter. My air way bill (AWB) number is[protected].

From last four days your courier boy not pick up my shipments even after my call.

Awb no[protected]
Awb no[protected]
Awb no[protected]
Awb no[protected]
Awb no[protected]

I called your local courier staff. Requested him to pick my order. But they didn't pick my order.

Pathetic service, due to this type of service i loss my customer. I loose my business.

I live in Hajipur, Bihar-844101... placed my order on 4th october 2018 frm official nokia site... it was said that delivery ll b done within 6 standard days... d order was manifeted on delhivery.com on 4th october ... it was offloaded thrugh air on 4th october towards Patna, Bihar.. till now it is in transit in Patna hub...
WHENEVER I call their customer service they say that it will be delivered in 24 hours but no update was given after that. dont know how many days more they will take to deliver my order...
Product name: Nokia 6.1 plus
Order id: [protected]
My phone number: [protected]

I ordered my mi tv 55inch on 3 oct 2018, from that day i am continuously tracking my order, on 7th oct my order reached on kanpur central and received by the courier company (As per the tracking details available in delhivery website). But today is 10 oct, but still i didn't get my order, i called several times to the delivery toll free number, but they are telling the same thing every day.. If i won't get my order then i will file a written complain against the courier company... My tracking number is[protected]

I ordered a 43” mi tv online (Mi website) and delhivery is the logistics partner. The order was placed on 1st of october, 2018 and was supposed to be delivered on 5th of october. Today is 7th of october but delhivery is not picking up my phone. Their number on the website is always busy. Also even today the status on delhivery website says that it’s scheduled to be delivered on 5th of october. I feel like my money has been stuck and no one is responding. Delhivery has acted so irresponsibly and i’m not sure if they are even going to deliver my tv. My tv tracking number on delhivery is[protected].

I had couriered a package through your courier on 28 september 2018 with order number exyc67371, it had a lenovo z2 plus, from 5 days it's showing in transit i need you to dispatch it so it could reach to it's designed location.
I had faced problem with the package before and now i don't want further problems so i request you to sort out my problem..

Hello,

We did not order anything from thegrid spglobal but we have received the order from delhivery which is cash on delivery. This is ridiculous as this is something bluff. Please refund our money back i. E. Rs.1199/-. Please do as early as possible.

Order id no.- #fcd1513

We want to return it again at earliest.

Please let us know the procedure.

Regards,
Anil antony

I have ordered saree in delhivery . While coming the order entire different item came. That item has been already used product. The company has doing fraud work. And also cheating the customers. That item very very bad product. That product very thirty and waste product. I need return the product and I need my money. Airway bill no[protected].MOST URGENT MOST URGENT MOST URGENT MOST URGENT MOST URGENT MOST URGENT.
DEAR CUSTOMERS PLS DONT ORDER IN THE SITE. THE COMPANY HAS CHEATING TO CUSTOMERS.

Dear sir
I orderd 26/9/2018 boss sound sport free wireless sport headphones midnight blue citron but I had received different product. Today received different product that was add photo only received different item . That was sound bar . Please give original product or otherwise refund my Amount 2999/
The shiv traders cheat me please do the needful
With regards
Senthil R
[protected]

My account details
Icici bank
[protected]
If’s code. ICIC0006128

Dear sir/madam,

This is very saddening to tell you that my order shipment with delhivery[protected] has not been delivered and delhivery is giving false commitments on the delivery of the order.
Delhivery is updating the date on their own for delivery.
We are not receiving any calls regarding the order update.
From 2-3 days they are not delivering the order.
Please take strict action against the company and requesting your support in getting out product delivered.

Regards,
Akshay

Dear sir/mam,

I requested you our awb no.[protected] booking in b2b form jaipur to cuttak,
This consignment given 2 parcel but consignee 1 pkt received.
Your marrcent primex globle expree are say that give 2 parcel but your costomer care officer say 1 parcel recived.
Where are my 1 parcel.
Given me full completed detail and delivered my 2nd parcel otherwise we right legal prosses.

Ordered from shivtraders express “boss wireless earphones” but delivered wrong product.

Delhivery awb:[protected]
Order id: 16023
From: shivtraders express
Product: boss sound sport free truly wireless sport headphones (Midnight blue/citron)

What i ordered was a boss product and what i received was a cheap product not even what was given in the sites photos.

The cost was ₹2999/-

I request for returning the product and refunding the amount.

Dear sir
I have ordered many times from Amazon, paytm, ShopClues etc... app's.. They dispatch my order some times via Delivery... my order dispatch via Delivery, then this courier service refused to deliver my order in my address and the courier boy call me to collect my order from their courier service office..

Last day surprise by dashmesh courier office no information regarding the courier no with Delhivery AWB[protected] update the massage as cash was not available. No person any call for me and my courier is very important. My courier back to company so my time is waste for you .
Service is very bad behaviour is rude abd arrogant as if they are doing some kind of favour.there was this guy Dashmesh courier from delhivery courier so rude i cant even tell...he said its your parcel so you have to come and pick...very bad experience and update the massage no money by client.last talked with phone Mr Dashmesh courier says your no not reached recording available in case need you but why update the massage cash not available. Kindly solutions the matter my courier receive on urgent basis.

If any queries so contact me any time my no is [protected]

I ordered a gown from gownholic.com but i got two saree which is of cheap quality.. I want to return the product but getting no response from their side.. They are fraud.. Order id is 4143925 and reference id is 49598.. Please refund my money back i. E. 855 rs. I tried to contact the seller so many times but they are not responding.. Please take a strict action against them as they are cheating the customers.. Request you to help and provide the refund to me