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Delhivery Complaints & Reviews

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Updated: Sep 8, 2026
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Delhivery reviews & complaints page 182

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M
mukesh_zen
from Silvassa, Dadra and Nagar Haveli
Jan 27, 2019
Resolved
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Resolved

Address: 396230

The delhivery courier company is cheating people with advertising a fake online clothing material company named "nattashi".
They are offering various designer clothes on internet & after booking all material delivery is by this courier only (I have some of tracking details).
They are not supporting on call whoever booked on nattashi. The address of courier company branch mentioned at silvassa location is also fake, there is medical shop on same location.
Feb 28, 2019
Complaint marked as Resolved 
Delhivery customer support has been notified about the posted complaint.
Verified Support
Jan 28, 2019
Delhivery Customer Care's response
Hi,

Delhivery being a logistic partner of your merchant, doesn't advertise with regards to product on any platform. Being a logistic partner we do not have the authority to validate the product quality and in case if you are not satisfied with the product, then please contact your merchant for any return / refund related query.
Please do contact us, if we have missed in addressing any of your query.

Thanks & Regards,
Team Delhivery
All the payment were cash on delivery all given to Delhivery courier.
It is questionable if they can not provide the fraud merchant information.
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    B
    Birender Si
    from Visnagar, Gujarat
    Jan 25, 2019
    Resolved
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    Resolved

    Address: Vadodara, Gujarat, 391745

    I order honor play from amazon india on 20-jan-2019 (Expected delivery date was[protected] to my address which is in vadodara (Gujarat) track id[protected]. My package picked by delhivery on[protected] from indore (Mp) send on[protected] from indore (Mp). Next day i. E.[protected].53am) it reached to bilaspur (Haryana) and on the same day (Time 10.29am) they send the package a (Gain. Interestingly on the next night[protected].37pm) in reached kolkata (Wb) and dispatched to next location on[protected].45am).

    I call amazon many times to see in this matter but they say they are unable to track the parcel since its third party delivery platform.

    First they said that any how deliver the package on[protected] now say that wait till[protected] after that they (Amazon india) refund may amount back (However not cancel my order till now).
    Mar 1, 2019
    Complaint marked as Resolved 
    Delhivery customer support has been notified about the posted complaint.
    Verified Support
    Jan 28, 2019
    Delhivery Customer Care's response
    Hi,

    We apologize for the prolonged delay and the inconvenience caused to you. We have escalated the issue to the concerned team and will keep continuous track on your shipment. We are looking forward to get this delivered within 24 hours.

    Thanks & Regards,
    Team Delhivery
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      J
      Jeshana Neng'za
      from Imphal, Manipur
      Jan 23, 2019
      Resolved
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      Resolved

      Address: West Garo Hills, Meghalaya, 794001

      I have ordered many items in the month of december and delivery date was between 12th to 17th january and today it is already the 23rd of jan. I have complained about it already and it was said within 48 hours they will deliver it but its already the 4th day. Many of my friends have been facing problem with delhivery. They sometimes do not even make calls or send messages or even try to deliver and they send the item back to origin without informing the owner.
      Feb 23, 2019
      Complaint marked as Resolved 
      Delhivery customer support has been notified about the posted complaint.
      Verified Support
      Jan 23, 2019
      Delhivery Customer Care's response
      Hi,

      We apologize for the inconvenience caused. Please share us your shipment's AWB number(s), so that we can look into the same and resolve the issue at the earliest.

      Thanks & Regards,
      Team Delhivery
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        S
        Sagar Arakala
        from Hyderabad, Telangana
        Jan 22, 2019
        Resolved
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        Resolved

        Address: Hyderabad, Telangana, 500008
        Website: www.delhivery.com

        I have ordered extreme flier micro drone 3.0 by cash on delivery of 1599/- on 16 january 2019 and i have received the courier on 21st january 2019 when i have opened it then i saw a men's purse in it"which will costs around 30 rupees. I was shocked and called delhivery costume care people they are not even bothered about the costumer they told that search in google and contact seller we cant help on this so please take necessary action on these people not to do this kind of scams again with any one awaiting for the response from you.

        Thank you
        Sagar. A
        [protected]
        Feb 24, 2019
        Complaint marked as Resolved 
        Delhivery customer support has been notified about the posted complaint.
        Verified Support
        Jan 22, 2019
        Delhivery Customer Care's response
        Hi,

        We apologize for the inconvenience caused. Delhivery being a Logistic partner to your merchant doesn't have the authority to check your shipment content. We request you to please connect with your merchant for replacement/refund related query.
        Appended below are the details:
        Email id - [protected]@gmail.com
        Phone # - [protected]

        Thanks & Regards,
        Team Delhivery
        I have received a product on 21.01.2019 and It was Brocken. I have been paid. Please take this product and give a new same one
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          K
          Kalyan Bepari
          from Kolkata, West Bengal
          Jan 17, 2019
          Resolved
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          Address: 743252

          Hi,
          I book a product from amazon, which was delivered by your courier service. On 14th jan 2019 it was reached at the nearest center (Habra) to the delivery address. I got 2 missed call at afternoon on the same day and certainly, a message came to my mobile "our executive ([protected]) was unable to deliver your amazonindia package with delhivery awb[protected] as we were unable to reach you. For feedback visit cf. Delhivery.com/? Ljwdagldo1mcpl11mpwe". So, i tried to call back. Every time they dropped the call. After 5 to 6 attempt, someone received my call and confirm for next day delivery. When i asked about the missed call and msg, he just dropped the call again. Since then, there has no communication from your site, even no one try to present to the delivery address till today. I am completely fed up about the service provided by you. Even i complain twice on your website, but no response.
          Delhivery awb[protected]
          Feb 19, 2019
          Complaint marked as Resolved 
          Delhivery customer support has been notified about the posted complaint.
          Verified Support
          Jan 18, 2019
          Delhivery Customer Care's response
          Hi,

          We apologize for the prolonged delay. We are looking forward to deliver your shipment at the earliest.

          Thanks & Regards,
          Team Delhivery
          It is not working properly and is not same as shown in site ...sooo reee fund plssss .. when am order that item good for looking but now using ... .. but I don't know how to use that smart watch and one additional battery is in box along with watch and watch don't on still it is in charging how can I use it plssss
          Sunkesulabhaskar's reply, Jan 22, 2019
          My order is 5425331 and AWB1348619972384 return order
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            A
            Abhishes KC
            from Ranaghat, West Bengal
            Jan 17, 2019
            Resolved
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            Resolved

            Address: West Sikkim, Sikkim, 737121

            Your service at soreng, west sikkim india is not delivering any product at given address and he ask everyone to come at his office and receive... Please if you cant deliver order then dont take them.. Other couriers have good delivery system then yours. We dont pay delivery charges just to go and recieve our parcel by ourself. Take this into notice and change your delivery boy at this place.
            Feb 17, 2019
            Complaint marked as Resolved 
            Delhivery customer support has been notified about the posted complaint.
            Verified Support
            Jan 17, 2019
            Delhivery Customer Care's response
            Hi,

            We apologize for the inconvenience caused. Please share us your AWB number so that we can address the issue at the earliest.

            Thanks & Regards,
            Team Delhivery
            I have received a product vide order no[protected]. It was broken. I have already been paid the value of this product. Cindy replace a new one.
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              O
              from Morjim, Goa
              Jan 10, 2019
              Resolved
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              Address: 415712

              The product is order in male shirt but product is delivered in female kurta im not happy in this product. The product quality is low and im not happy this product and services. This is not good i didn't got it that until the product please product is refend thats it and please refund the cash by this product deliver that time
              Regard
              From rakesh mane
              Feb 15, 2019
              Complaint marked as Resolved 
              Delhivery customer support has been notified about the posted complaint.
              Verified Support
              Jan 10, 2019
              Delhivery Customer Care's response
              Hi,

              We apologize for the inconvenience caused. Delhivery being a logistic partner of your merchant doesn't have the scope to gauge the product shipped versus ordered or the product quality. Please contact your merchant for any replacement/refund related query.

              Thanks & Regards,
              Team Delhivery
              I have ordered for speakers which is 1600 but received a fake product which costs just 400.i need to return my order .otherwise i will complaint to consumer rights regarding to fake product.
              Order Id:Gpt37165
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                R
                Rakshith TC
                from Jangaon, Telangana
                Jan 6, 2019
                Resolved
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                Resolved

                Address: 560100
                Website: getcell.in and delhivery.com

                Hi

                I am rakshith. T. C. As i received the wrong product on 04/1/19 that is returned by someone and return letter also present in the inside package as i paid the amount of rs.1750 to the delhivery boy so please refund the amount and pick the order as soon as possible.

                So please do the needful...
                Delhivery id : 1366

                Rakshith
                Gf1, sapthagiri ratna elegance,
                Neeladrinagar,
                Electronic city
                Bangalore - 560100
                Feb 9, 2019
                Complaint marked as Resolved 
                Delhivery customer support has been notified about the posted complaint.
                Verified Support
                Jan 07, 2019
                Delhivery Customer Care's response
                Hi,

                We apologize for the inconvenience caused. Please contact your merchant to initiate pick up request and refund.

                Thanks & Regards,
                Team Delhivery
                Jan 08, 2019
                Updated by Rakshith TC
                Hi

                As money, I paid to delhivery boy but a package also is done by delhivery.com and it contains two returned address pack with a letter and the same has been wrapped and delieverd and cheated. So I am requesting please refund the amount or else please make a contact master hub and help me I am unable to contact here.

                If my amount is not refunded means I will give one complaint to consumer court.

                Rakshith.T.C
                Hi

                As money, I paid to delhivery boy but a package also is done by delhivery.com and it contains two returned address pack with a letter and the same has been wrapped and delieverd and cheated. So I am requesting please refund the amount or else please make a contact master hub and help me I am unable to contact here.

                If my amount is not refunded means I will give one complaint to consumer court.

                Rakshith.T.C
                Sir mera product 23 dec ko delivery hua tha mera main pass mobile phone nahi aaya tha maine mi store mai complain kiya tha abhi tak kuch response nahi diya hai 22 din ho gaya hai koyi response nahi diya hai please help sir
                Mobile no [protected]
                Pickup request from flipkart accepted but manager of delhivery in rampura Phul branch named as rajan directly says to me they will not pick any of my parcel.. is manager have that authority to say me
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                  H
                  Harsh Saraf
                  from Anta, Rajasthan
                  Jan 5, 2019
                  Resolved
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                  Resolved

                  Address: Hanumangarh, Rajasthan, 335501

                  Dear sir
                  I wish u knowing about attitude of distrutor staff
                  Towards not delivery of product at home...
                  They said that if your contact number is switch of
                  Than we not delivered your parcel and they sent a message (Our executive ([protected]) was unable to deliver your amazonindia package with delhivery awb[protected] as we were unable to reach you. For feedback visit cf. Delhivery.com/? Ljwdagldo1ezrlxzljue)
                  This message pop up in my mobile, because my mobile is switch off at that time (I just go for school) but instead of saying this. You also went to my address. They never went my address as they if mobile is not ringing so we can’t put your parcel in our bag to waste their time. And also say that i[censored] say that you want to cancel on that case... Why we carry your parcel to your home...

                  So as soon as possible solve this problem. Because they do out of poilcy. As they never went to my home if i didn’t receive their call. They think why we should bring his/her parcel.
                  Your faithfully
                  Harsh
                  From bhadra rajasthan
                  Disct - hanumangharh hm
                  Feb 8, 2019
                  Complaint marked as Resolved 
                  Delhivery customer support has been notified about the posted complaint.
                  Verified Support
                  Jan 07, 2019
                  Delhivery Customer Care's response
                  Hi,

                  We apologize for the inconvenience caused. As per our records, your shipment has been delivered to you on 4th Jan'19. Please check and get in touch with us for any further assistance.

                  Thanks & Regards,
                  Team Delhivery
                  My loan sanction not approval in my salary account.my address north24parganas.my name Biswanath Naha company name Delhivery pvt.ltd.
                  Pls loan sanction urjent.my loan amount 1.25 lakh.per month salary 12000 rs
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                    V
                    Vishwanti panwar
                    from Dehra Dun, Uttarakhand
                    Jan 4, 2019
                    Resolved
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                    Resolved

                    Hi, i have ordered a tobi travel steamer. When i was using it the water was spilling over cloths and even after keeping it empty the water comes out and it is not functioning properly as the sides of the steamer iron is not properly closed. It is very disappointing product. I want to return this product and want my payment back as soon as possible (Rs.2098). Thank you.

                    Order id - dd82662
                    Feb 12, 2019
                    Complaint marked as Resolved 
                    Delhivery customer support has been notified about the posted complaint.
                    Verified Support
                    Jan 04, 2019
                    Delhivery Customer Care's response
                    Hi,

                    We are sorry for the unpleasant experience you had with the product. Delhivery being a logistic partner of your merchant is only responsible for shipping your product. Please contact your merchant for Replacement/Refund related query.

                    Thanks & Regards,
                    Team Delhivery
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                      D
                      deepakgoelntpc
                      from Tezpur, Assam
                      Jan 3, 2019
                      Resolved
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                      Resolved

                      Address: 825301
                      Website: DELHIVERY

                      This has reference to my recent delivery done on 13.12.2018 at my residence by delhivery. I had placed an order in amazon for cordless earphone price rs 999 as cod. The person from delhivery visited my residence. Since my family member was not there they informed to hand it over at my neighbours after making the payment they called me that they had paid for rs 3000 for the parcel. It was found that it was not sent by amazon.
                      In the evening i had received a call from sh. Amit from delhivery and i had narrated each and every thing to him and requested him to not to transfer the payment to the concerned regarding the parcel.
                      The above mail was sent to delhivery on 14.12.2018, however as on date no action has been taken.
                      Feb 7, 2019
                      Complaint marked as Resolved 
                      Delhivery customer support has been notified about the posted complaint.
                      Verified Support
                      Jan 03, 2019
                      Delhivery Customer Care's response
                      Hi,

                      We sincerely understand your concern and look forward to assist you, however we have failed to track any shipment from amazon with your registered phone number ([protected]). Request you to please share your AWB number with us, so that we can act on it.

                      Thanks & Regards,
                      Team Delhivery
                      My power bank not support any mobile not power button on off pls my problem is solve iam poor man one one money collect
                      rajeev jaiswal rajeev's reply, Dec 28, 2018
                      Power bank not support any mobile low Quality power buttom not on off
                      Cash on delivery
                      [email protected]'s reply, Jan 4, 2019
                      Sir I m order bridal lehnga but my parcel in a saree...Plz return this parcel.
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                        K
                        Kiran jo joseph
                        from Kottayam, Kerala
                        Jan 1, 2019
                        Resolved
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                        Resolved

                        Address: Kollam, Kerala, 683513

                        I ordered a 49” mi tv online (Mi website). The order was placed on 19st of dec 2018 and was supposed to be delivered on 23rd dec2018 today is 1jan2019 but delhivery is not picking up my phone. Their number on the website is always busy. Also even today the status on delhivery website says that it’s scheduled to be delivered on 23dec2018. I feel like my money has been stuck and no one is responding. Delhivery has acted so irresponsibly and i’m not sure if they are even going to deliver my tv. My tv tracking number on delhivery is[[protected]].
                        Feb 3, 2019
                        Complaint marked as Resolved 
                        Delhivery customer support has been notified about the posted complaint.
                        Verified Support
                        Jan 02, 2019
                        Delhivery Customer Care's response
                        Hi,

                        We apologize for the prolonged delay. We regret to inform you that your Pincode is not served by us and hence we can't extend our help in this regard. Please contact your merchant to close this issue.

                        Thanks & Regards,
                        Team Delhivery
                        I ordered Samsung galaxy j7 back cover but I received wrong cover numbers of time call customer care but i didn't get any response
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                          S
                          srikanthvs
                          from Amalapuram, Andhra Pradesh
                          Dec 28, 2018
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                          Address: Gurgaon, Haryana, 122002
                          Website: www.delhivery.com

                          I ordered wright wr 800 condenser microphone (Blue-new) on amazon. They sent it through delhivery on 21th december.
                          Delhivery sending it to wrong address. Again it come back to hub. Again they send. This process goes on continues for 6 days. Today is 28th december.
                          I must have said to the seller to deliver it through speed post india. I have never seen this much of worst delivery service by any company. Delhivery you spoiling the name of what you put to your company.
                          Delhivery customer support has been notified about the posted complaint.
                          Dec 28, 2018
                          Updated by srikanthvs
                          my tracking id is[protected]
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                            A
                            ayaanhemant patel
                            from Visnagar, Gujarat
                            Dec 25, 2018
                            Resolved
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                            Resolved

                            Address: Ahmedabad, Gujarat, 380008

                            My self hasmukh hirabhai patel, had worked in delhivery / ssn logistics from the period march 2014 to jan 2015, i was working as assistant branch manager at rakhiyal office (Ahmedabad) and after that bapunagar office (Ahmedabad), till my tenure company neither gave me pf number nor gave me employee id, company deducting my pf but i yet to provided the pf number, i also visited the company office from my nearest place but hr clearly denying as he is a new hr and so he do not having such details, now due to not having a pf number still after 4years of leaving the company am not able to withdraw my pf.

                            So, humble request you to pls do the needful to get me my pf number.
                            Jan 8, 2019
                            Complaint marked as Resolved 
                            Hello Sir, This is to inform you my complaint has been resolved on 02 Jan 2019. I received my PF and UAN no. from Kriti Rastogi mam through mail and her mail id is [email protected] After receiving my UAN no. and PF Number, i activated UAN, than i found there is 2 or 3 changes required in my Basic and in personal details as well. I followed with Kriti Rastogi Mam and she supported me to make the necessary changes in UAN. After that i was able to claim my PF settlement and it is done on 05th Jan 2019. This only possible because of tremendous support from Consumer Support Team. Thanks a lot .. !
                            Delhivery customer support has been notified about the posted complaint.
                            Verified Support
                            Dec 26, 2018
                            Delhivery Customer Care's response
                            Hi,

                            We apologize for the inconvenience caused. We have escalated your issue to the concerned team and will ensure that this gets resolved at the earliest, however please share your contact number so that we can communicate the status with you.

                            Thanks & Regards,
                            Team Delhivery
                            Dec 26, 2018
                            Updated by ayaanhemant patel
                            My contact Number is [protected]
                            Dec 27, 2018
                            Updated by ayaanhemant patel
                            Dear Team Delhivery,

                            Any Update please... !
                            Dec 28, 2018
                            Updated by ayaanhemant patel
                            Dear Team Delhivery,

                            Pls Update ...
                            Dec 28, 2018
                            Updated by ayaanhemant patel
                            Dear Delhivery Team,

                            The mail which i sent to [protected]@delhivery.com is also getting bounce back with below pasted error. i need resolution of my case earliest, please do the needful.

                            Hello [protected]@gmail.com,

                            We're writing to let you know that the group you tried to contact (hr) may not exist, or you may not have permission to post messages to the group. A few more details on why you weren't able to post:

                            * You might have spelled or formatted the group name incorrectly.
                            * The owner of the group may have removed this group.
                            * You may need to join the group before receiving permission to post.
                            * This group may not be open to posting.

                            If you have questions related to this or any other Google Group, visit the Help Center at https://support.google.com/a/delhivery.com/bin/topic.py?topic=25838.

                            Thanks,

                            delhivery.com admins

                            ----- Original message -----

                            X-Received: by 2002:a1f:ccc4:: with SMTP id c187mr5745767vkg.90.[protected];
                            Tue, 25 Dec 2018 01:10:20 -0800 (PST)
                            ARC-Seal: i=1; a=rsa-sha256; t=[protected]; cv=none;
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                            CFIA==
                            ARC-Message-Signature: i=1; a=rsa-sha256; c=relaxed/relaxed; d=google.com; s=arc[protected];
                            h=to:subject:message-id:date:from:mime-version:dkim-signature;
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                            hCMA==
                            ARC-Authentication-Results: i=1; mx.google.com;
                            dkim=pass [email protected] header.s=20161025 header.b=RDnzdjCe;
                            spf=pass (google.com: domain of [protected]@gmail.com designates 209.85.220.41 as permitted sender) smtp.mailfrom=[protected]@gmail.com;
                            dmarc=pass (p=NONE sp=QUARANTINE dis=NONE) header.from=gmail.com
                            Return-Path: <[protected]@gmail.com>
                            Received: from mail-sor-f41.google.com (mail-sor-f41.google.com. [209.85.220.41])
                            by mx.google.com with SMTPS id e7sor20587096uam.68.2018.12.25.01.10.20
                            for <[protected]@delhivery.com>
                            (Google Transport Security);
                            Tue, 25 Dec 2018 01:10:20 -0800 (PST)
                            Received-SPF: pass (google.com: domain of [protected]@gmail.com designates 209.85.220.41 as permitted sender) client-ip=209.85.220.41;
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                            Tue, 25 Dec 2018 01:10:19 -0800 (PST)
                            MIME-Version: 1.0
                            From: hemant patel <[protected]@gmail.com>
                            Date: Tue, 25 Dec 2018 14:40:02 +0530
                            Message-ID: <CADvYrVJj=8JCRxcAzLHVhsjDV=[protected]@mail.gmail.com>
                            Subject: Need My PF Number Please.
                            To: [protected]@delhivery.com
                            Content-Type: multipart/alternative; boundary="[protected]a057dd51545"

                            [protected]a057dd51545
                            Content-Type: text/plain; charset="UTF-8"
                            [protected]a057dd51545
                            Content-Type: text/html; charset="UTF-8"
                            Content-Transfer-Encoding: quoted-printable

                            <div dir=3D"ltr"><div dir=3D"ltr">Dear Sir / Mam, <div></div><div><div>M=
                            y Self Hasmukh Hirabhai Patel, had worked in Delhivery / SSN Logistics from=
                            the period March 2014 to Jan 2015, =C2=A0 i was working as Assistant Branch=
                            Manager at Rakhiyal office( Ahmedabad ) and after that Bapunagar office ( =
                            Ahmedabad ), till my tenure company neither gave me PF Number nor gave me E=
                            mployee ID, company deducting my PF but i yet to provided the PF Number, i =
                            also visited the company office from my nearest place but HR Clearly denyin=
                            g as he is a new HR and so he do not having such details, now due to not ha=
                            ving a PF Number still after 4 years of leaving the company am not able to =
                            withdraw my PF.</div><div></div><div>SO, Humble request you to pls do t=
                            he needful to get me my PF Number.</div><div></div><div>Full Name : Has=
                            mukh Hirabhai Patel, My colleague was Mr.Jitendra Mahavar ( Branch Manager =
                            ) and My Reporting to Mr.Anil Bohre ( Cluster Manager - Gujarat )=C2=A0</di=
                            v><div>My DOB : 15th Jun 1983</div><div></div>-- <div dir=3D"ltr" c=
                            lass=3D"gmail_signature"><div dir=3D"ltr">Thanks & Regards, <div>Hasmukh=
                            Patel</div><div>[protected]</div></div></div></div></div></div>

                            [protected]a057dd51545--
                            Dec 28, 2018
                            Updated by ayaanhemant patel
                            Dear Team,

                            I doesn't want to upload such type of negligence ( with Proof ) on social media, please revert back me regarding the solution as soon as possible, i don't think you required more than a week to provide a PF number to your Ex. Employee.
                            my contact number is : [protected]
                            My self Anshit Kumar Dave, had worked in delhivery / ssn logistics from the period July 2015 to June 2016, i was working as Executive-Operations at Gurugram Office (Sec-44, Plot No 5). As i am unable to Withdraw my PF amount because the details are not updated from employer end, I tried delhivery number several times but now one is answering the calls. Even I have dropped the mail on HR id with all the details but didnt get response.
                            I request you to kinldy help me out ASAP.
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                              V
                              Vishal Bhande
                              from Nagpur, Maharashtra
                              Dec 15, 2018
                              Resolved
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                              Resolved

                              Address: 431103

                              I ordered iphone 6 s from amazon on 10th december so very initially i didn't knew anything about my courier services provider bt when i didn't see any updates about my product on amazon website then i called to customer care executive he told me that the courier service agent is delhivery courier.

                              I need an explanation from both amazon and delhivery why ther is biggest delay in my order?? Its last location is in dhule?? If it arrives just 2-3 hrs distanmce from my town then why you guyz send towards me??

                              Why so much delay?? This is not going to be tolerate i need an explanation from delhivery where is my product?? Answer me right now else i have to complaint more my order id is #[protected] and tracking id is[protected]

                              So tell me where is mine product??
                              Jan 18, 2019
                              Complaint marked as Resolved 
                              Delhivery customer support has been notified about the posted complaint.
                              Dec 15, 2018
                              Updated by Vishal Bhande
                              what the f... your are doing with my product since two days you b... u s... why this product pended at yours kannad location i need an answer you such ### buggs ?? whats you doing with my product in kannad ?? have you lost mind ### ?? you ### send me my product now?? i need any explanation ?? where is my product ??

                              Verified Support
                              Dec 17, 2018
                              Delhivery Customer Care's response
                              Hi,

                              We apologize for the delay in delivering your shipment. As per our records your shipment has been delivered to you on 15th Dec'18. Please connect with us for any further assistance.

                              Thanks & Regards,
                              Team Delhivery
                              Our Flipkart package with Delhivery AWB[protected] is not delivered because your delivery boy said me come at Hdfc bank but I said that come at my home but he said me I have car so I can't come at your house
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                                A
                                Aayush Murudkar
                                from Mumbai, Maharashtra
                                Dec 13, 2018
                                Resolved
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                                Resolved

                                Address: 400097
                                Website: www.delhivery.in

                                So let me start from the beginning
                                I requested the pickup for my parcel on saturday
                                The delivery guy called my once but i was not able to pic the call so later i called him but he told me that the pickup time was over he cant come today (Saturday), he told he'll come tomorrow (Sunday) but he didnt came that day also then later on monday i called him up to ask if he will be able to pick up the parcel today but he told he cant as he is having his off so i asked if i can go to the office and give the parcel in the office he told yes i can so next day i went in the office and gave them the parcel, that was (Tuesday)
                                Then i started tracking the packages and it was all well, today (Wednesday) i saw that the packages are out for delivery, and maybe the customer got the mesaage or email, so he called me up that he didnt expected the delivery today (Wednesday) so he didnt informed anyone in his neghbiourhood to collect the parcel amd he went out of city for a day so i told him that u can tell the courrier guy to bring the parcel next day (Thursday) and he'll do it, and then later maybe he got the call amd he informed the delivery guy to delay the shipment, i got a call from the customer that he informed the courrier guy to delay it by a day and he agreed,
                                And i checked the tracking and it was also updated that the product is been delayed as requested by customer then later in the afternoon i got a call frm my customer he informed me that he got a message saying product delivered, and also an email, but he told me that he didnt collected the parcel, nor any of his neighbour and when i checked the tracking it showed delivered. But you guys from shiprocket are so dumb? That it is clearly shown that the customer requested a delay of 1 day and in 3hrs he collected the parcel cant u see something bad cooking?

                                I requested to open a ticket requesting the pod

                                I got the pod

                                According to me the signatures are fake sir
                                As my customer didnt attended at parcel and told the delivery guy to deliver the next day you can see it in the tracking details

                                I got in touch with my customer
                                My customer told me that he is out of city and he'll will be able to attend the parcel tomorrow[protected]

                                Then how can he collect the parcel same day at 3:00 pm

                                See i would like to say that you can check the pod (Proof of delivery)
                                In that all the signature are different and in one parcel the is not a single signature

                                Please contact the delivery office and ask them who did they deliver it to? And where did they delivered?
                                If the guy went in the building then he might have entered his name in the register na or else if he met the customer somewhere then ask him where so that near that place anywhere on the road there must be a cctv
                                So then if he came there then he must be there in the cctv

                                Sir the parcel was not of small amount there were total 8 parcels costing 43, 000rs

                                And my customer didnt recieved any thing as he was not in the city

                                The delivery guy must have kept the parcel as the signatures in the pod are all different in all pods please look in my concern as soon as possible

                                I didnt knew i'll have such a bad experience doing business with you all (Shiprocket)

                                And delhivery is one of the worst shipping company they have such poor delivery guys
                                They just steal our products

                                I can surely say that the courrier guy has robbed the parcel
                                Please take complete action against all of them
                                Or else i'll have to take the help of the law

                                I have attached the screenshot of the pods
                                Which clearly shows that all of the sigantures done are different as u can see it clearly

                                Even i[censored] do many signatures at a time there is only a slight difference between the signatures not this much big

                                I can clearly say that the courrier guy or the delhivery company has eaten my parcel

                                My awb number are
                                [protected] [protected] [protected] [protected] [protected] [protected] [protected] [protected]
                                Jan 15, 2019
                                Complaint marked as Resolved 
                                Delhivery customer support has been notified about the posted complaint.
                                Verified Support
                                Dec 13, 2018
                                Delhivery Customer Care's response
                                Hi,

                                We apologize for the inconvenience caused. As per our system, all your shipments are returning back to you. The expected date of delivery at your end is 15th Dec'18.

                                Thanks & Regards,
                                Team Delhivery
                                Delivery man not came to home.
                                He stand on road and call me there.
                                His behavior is very roudly. And insulted me. Here in DUNGARPUR RAJASTHAN.
                                314001 PIN CODE.
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                                  S
                                  Saurabh chikte
                                  from Savantvadi, Maharashtra
                                  Dec 10, 2018
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                                  Address: Ratnagiri, Maharashtra, 415612
                                  Website: [email protected]

                                  I have received fake shipment .
                                  Dec 10, 2018
                                  Updated by Saurabh chikte
                                  I have received this shipment but its fake shipment . So now i want to return this shipment .so pls send return request to any couriar asap...

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                                    D
                                    deepak7666
                                    from Mumbai, Maharashtra
                                    Dec 6, 2018
                                    Resolved
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                                    Resolved

                                    Website: www.delhivery.com

                                    I have returned a clubfactory product through delhivery on 20 november 2018 and today is 06 december 2018 but they have not delivered it till now. From last 10 days i am calling delhivery customer care and they say sir it will be delivered within 24 hours. They don't have any responsibility towards there work and customer this people are irresponsible and highly unofficial. I have tweeted them but still they are not delivering my product to clubfactory. Awb no.[protected]
                                    Jan 6, 2019
                                    Complaint marked as Resolved 
                                    Delhivery customer support has been notified about the posted complaint.
                                    Verified Support
                                    Dec 06, 2018
                                    Delhivery Customer Care's response
                                    Hi,

                                    We apologize for the prolonged delay. Please be assured that we will get your issue resolve at the earliest. We have escalated your grievance to our concerned team.

                                    Thanks & Regards,
                                    Team Delhivery
                                    Dec 07, 2018
                                    Updated by deepak7666
                                    I don't know what your team is doing the status is same as 14 days before it's showing in transit. Tell me when you guys are going to deliver it and never in future I will ever use your service
                                    Waybill no[protected]
                                    I got different material and not the material which i have ordered. I want to return it and get refund.
                                    Order id 6116230
                                    Rs-1100
                                    And when i asked to return they dont listen and just hung up the call.
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                                      F
                                      Fresh Pvt. Ltd
                                      from Indore, Madhya Pradesh
                                      Dec 5, 2018
                                      Resolved
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                                      Resolved

                                      Delivery boy is forcing me again and again to cancel the order, he is so rude and talks very badly, he don't have manners to talk, he said to me that i came to your house but he didn't. Is that the way you people treat your customers? If possible please deliver my order but with another delivery boy, if it's not possible then please cancel the order.
                                      Awb no[protected]
                                      Dec 5, 2018
                                      Complaint marked as Resolved 
                                      Finally after the complaint they shipped my parcel with another delivery boy.
                                      Delhivery customer support has been notified about the posted complaint.
                                      Verified Support
                                      Dec 05, 2018
                                      Delhivery Customer Care's response
                                      Hi,

                                      We apologize for the unprofessional behavior from our representative. Please be assured that we will take all necessary steps to deliver your shipment at the earliest and devise corrective measures to eradicate approach displayed by our representative. We look forward to address all your grievances as soon as possible.

                                      Thanks & Regards,
                                      Team Delhivery
                                      Dec 05, 2018
                                      Updated by Fresh Pvt. Ltd
                                      After the complaint I received a message which shows your order is been returned and cancelled. Worst delivery service ever
                                      Dec 05, 2018
                                      Updated by Fresh Pvt. Ltd
                                      Finally after so long procedure they shipped my parcel with another delivery boy.
                                      I get a wrong item and plese you tack order return
                                      Gaurang Bhanderi's reply, Nov 30, 2018
                                      order return plese
                                      Gaurang Bhanderi's reply, Dec 1, 2018
                                      Consumer Complainte how you are without solve my complaint to mark as resolved
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                                        R
                                        Rajesh Komatineni
                                        from Mumbai, Maharashtra
                                        Dec 4, 2018
                                        Resolved
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                                        Resolved

                                        Address: 500084

                                        This incident happened on 21st october 2018. Myself rajesh, had ordered a tv from the paytm on 15th october 2018. And received the tv from the paytm, after receiving the product, i have verified that the tv which was delivered to me was damaged. Hence, i had requested return pick up which was accepted on 20th october 2018 by paytm and also informing that the return pickup was given to the delhivery.

                                        On 21st october 2018, two people came to our residence for the return pickup. The two people are not having any identity of the delhivery system. But claimed that they are the persons from the delhivery team, by displaying the return pick order number[awb number] of the delhivery on a hand written paper as a proof (That they are from the delhivery team). The return pick up number[awb number] was not received to me. But after checking with the delhivery team, the awb number got matched. Hence, the tv was returned to those people.

                                        As i have returned, the product, i have waited for 2 to 3 days for the return information to get reflected in the paytm order page. But the status of the return information in the paytm was not updated. Hence, i have raised an issue with the paytm. But there were no proper resolution of the issue even after 15 days. So i have contacted delhivery team as i have the awb number of the return product and the delhivery team stated that they haven't received any information from the paytm that a product was missing. Then onwards, there were no response from both paytm and delhivery. And the paytm has resolved my issue stating that we have to submit cctv footage of the persons who have come to pick up the return item even after submitting the log book entry of the visitors.

                                        Finally, on this issue, there was no proper response from the paytm team and delhivery team.

                                        Attached the images related to the paytm confirmation, log book of our residence and the had written awb number of the delhivery system.
                                        Jan 5, 2019
                                        Complaint marked as Resolved 
                                        Delhivery customer support has been notified about the posted complaint.
                                        Verified Support
                                        Dec 05, 2018
                                        Delhivery Customer Care's response
                                        Hi,

                                        We are sorry for the unprofessional experience you had to go through. We will definitely look into this with utmost urgency. Please share your AWB number and registered phone number, so that we can resolve this issue at the earliest.

                                        Thanks & Regards,
                                        Team Delhivery
                                        Verified Support
                                        Dec 05, 2018
                                        Delhivery Customer Care's response
                                        Hi,

                                        We have identified your AWB number and have escalated it to the concerned team. We are trying to close this issue at the earliest and will update you accordingly.

                                        Thanks & Regards,
                                        Team Delhivery
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