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Delhivery Complaints & Reviews

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Updated: Mar 18, 2026
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Delhivery reviews & complaints page 184

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C
chintansakaria2811
from Ahmedabad, Gujarat
Oct 20, 2018
Resolved
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Address: 380005
Website: www.delhivery.com

My awb no[protected], which is to be delivered by 16.10.18 but daily i get sms of delay in delivery. Today i got sms of delivery by 22.10.18. They are not responding to my calls. Delivery boy pick my call n disconnect it.
Product reached to my city on 14.10.18 but yet not delivered. Delivery boy daily by himself change the date of delivery n it shows me that customer change the delivery date, but still i din got single call.

My email id - [protected]@hotmail.com
`
Nov 23, 2018
Complaint marked as Resolved 
Delhivery customer support has been notified about the posted complaint.
Oct 21, 2018
Updated by chintansakaria2811
Again i got a msg that tv will be delivered on 23.10.18
They actually want to deliver or not.?
Instead of delivering they daily send me new date of delivery. In status update they mention customer defered delivery date. But they dint contact me yet.

Verified Support
Oct 22, 2018
Delhivery Customer Care's response
Hi,

We sincerely apologize for the delay in delivering your shipment and the experience you had with our Field Executive. We assure you that your shipment will be delivered at the earliest and disciplinary action will be taken against the individual involved.

Thanks & Regards,
Team Delhivery
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    V
    Varada Raj M
    from Chennai, Tamil Nadu
    Oct 19, 2018
    Resolved
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    Resolved

    Address: 600100
    Website: www.delhivery.com

    I have ordered a product (Tagg inferno 2.0 bluetooth headset) via tatacliq app on 10th october, 2018 and the product was shipped from delhi the same day. I'm initiating this complaint on 19th october, 2018. I haven't received the product yet. Also, i'm unable to reach delhivery customer support either via phone or email. Their phone is always busy during business hours and there is no response to the emails written.
    Nov 3, 2018
    Complaint marked as Resolved 
    The local Delhivery team has called me immediately and arranged a suitable delivery date and time. Also, the product was delivered.
    Delhivery customer support has been notified about the posted complaint.
    Verified Support
    Oct 19, 2018
    Delhivery Customer Care's response
    Hi,

    We apologize for the prolonged delay and look forward to resolve your concern at the earliest. Request you to please share your shipment's AWB number for us to track and act.

    Thanks & Regards,
    Team Delhivery
    Verified Support
    Oct 19, 2018
    Delhivery Customer Care's response
    Hi,

    We tracked your AWB number as[protected]. We have escalated the issue to the concerned team and will ensure that the shipment gets delivered at the earliest.

    Thanks & Regards,
    Team Delhivery
    Oct 19, 2018
    Updated by Varada Raj M
    The AWB tracking number is:[protected]
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      D
      Ditu1308
      from Jalpaiguri, West Bengal
      Oct 15, 2018
      Resolved
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      Address: Cuttack, Odisha, 753009
      Website: www.delhivery.com

      I had a delivery scheduled on 10th Oct, 2018 by pharmeasy medicine services. The product was shipped on the next day itself but it hasn't yet got delivered. There contact number is always busy and is not reachable. However, after lot of efforts, I contacted them and they said that they do not know why it hasn't been delivered yet. It is a medicine order which should be delivered at an urgent basis. But even after 5 days beyond the estimated date of delivery, the haven't delivered it yet. I need an urgent update regarding this matter. My air way bill (AWB) number is[protected].
      Oct 16, 2018
      Complaint marked as Resolved 
      It was delivered on the same day that I posted a complaint. The courier boy was a bit arrogant of course but atleast he delivered the product on the same day. Anyways I will take care of that delivery boy. Very satisfied with consumercomplaints forum
      Delhivery customer support has been notified about the posted complaint.
      Verified Support
      Oct 16, 2018
      Delhivery Customer Care's response
      Hi Swastik,

      We apologize for the prolonged delay. We have escalated your issue to the concerned team and assure you that we will try to resolve at the earliest. We understand that the shipment content is very critical and any further delay will not be appreciated.

      Thanks & Regards,
      Team Delhivery
      Oct 16, 2018
      Updated by Ditu1308
      Huh!!I recieved a message that it will get delivered today but then your agent calls me and says that there was some audit missing and all and asks me in the local language"Should I mark it as delivered and deliver it to you today or should I deliver it to you tomorrow".I said how can you mark it as delivered when you have not delivered it. So he said you will recieve it tomorrow then. Immediately I received a message which said that the agent tried to contact me but he failed and it is not going to be delivered today. Ofcourse he had called from another mobile number than it was mentioned in the message. I have the complete voice recording in my phone in the local language. In case it doesn't get delivered to me today then I am going to sue you guys through the district consumer court and now I have all the proofs against you and your agent. The marked contacts should be taken into account. The agent had called me through [protected]. I have provided all the screenshots. Go through it. I should receive it today else I will take help of the consumer court.

      Verified Support
      Oct 16, 2018
      Delhivery Customer Care's response
      Hi Swastik,

      We at Delhivery strive to meet our customer's expectation and so take all opportunities to correct ourselves very seriously. Someone from our team will connect with you to get a better understanding of your complaint and initiate proper corrective measures to eliminate any such incident in future.

      Thanks & Regards,
      Team Delhivery
      I ordered Sony 139 cm (55 inch) KD-55X8500F 4K (Ultra HD) Smart LED TV from PAYTM by order no. [protected] and the delivery date for that order was 15th oct 2018 but Delhivery courier still unable to deliver the product to me

      please Help me
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        B
        Bhavna Patil
        from Nashik, Maharashtra
        Oct 14, 2018
        Resolved
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        Address: Pune, Maharashtra, 412105

        From last four days your courier boy not pick up my shipments even after my call.

        Awb no[protected]
        Awb no[protected]
        Awb no[protected]
        Awb no[protected]
        Awb no[protected]

        I called your local courier staff. Requested him to pick my order. But they didn't pick my order.

        Pathetic service, due to this type of service i loss my customer. I loose my business.
        Nov 17, 2018
        Complaint marked as Resolved 
        Delhivery customer support has been notified about the posted complaint.
        Verified Support
        Oct 15, 2018
        Delhivery Customer Care's response
        Hi,

        We apologize for the delay and the inconvenience caused. Please be assured that we will take this issue on urgent basis and try to resolve at the earliest.

        However, we failed to fetch any detail for AWB[protected]. Please check and confirm whether the shared AWB number is correct.

        Thanks & Regards,
        Team Delhivery
        I have received the wrong product and those clothes are torn, I had ordered 2 dresses, but I received 2 torn low quality sarees. Please let me know how can I return those products.
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          A
          Anurageea
          from Samastipur, Bihar
          Oct 11, 2018
          Resolved
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          Resolved

          Address: Vaishali, Bihar, 844101

          I live in Hajipur, Bihar-844101... placed my order on 4th october 2018 frm official nokia site... it was said that delivery ll b done within 6 standard days... d order was manifeted on delhivery.com on 4th october ... it was offloaded thrugh air on 4th october towards Patna, Bihar.. till now it is in transit in Patna hub...
          WHENEVER I call their customer service they say that it will be delivered in 24 hours but no update was given after that. dont know how many days more they will take to deliver my order...
          Product name: Nokia 6.1 plus
          Order id: [protected]
          My phone number: [protected]
          Nov 17, 2018
          Complaint marked as Resolved 
          Delhivery customer support has been notified about the posted complaint.
          Oct 11, 2018
          Updated by Anurageea
          My AWB no is[protected]
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            R
            Rajesh_Rajput
            from Satrikh, Uttar Pradesh
            Oct 10, 2018
            Resolved
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            Address: Kanpur, Uttar Pradesh, 208020

            I ordered my mi tv 55inch on 3 oct 2018, from that day i am continuously tracking my order, on 7th oct my order reached on kanpur central and received by the courier company (As per the tracking details available in delhivery website). But today is 10 oct, but still i didn't get my order, i called several times to the delivery toll free number, but they are telling the same thing every day.. If i won't get my order then i will file a written complain against the courier company... My tracking number is[protected]
            Nov 10, 2018
            Complaint marked as Resolved 
            Delhivery customer support has been notified about the posted complaint.
            Verified Support
            Oct 10, 2018
            Delhivery Customer Care's response
            Hi,

            We apologize for the prolonged delay. We have escalated your complaint to the concerned team and we are looking forward to resolve the issue at the earliest.

            Thanks,
            Team Delhivery
            My package has arrived in gurgaon since last 4 days(scheduled delivery was on 15/10/2018) but its just roaming around. Kindly update me exact location of my package and when will it be delivered.At least address so i can get it picked up myself otherwise.Because customer care is not responding at all.
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              A
              Akshat1576
              from Mumbai, Maharashtra
              Oct 7, 2018
              Resolved
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              Address: Gurgaon, Haryana, 245101
              Website: www.delhivery.com

              I ordered a 43” mi tv online (Mi website) and delhivery is the logistics partner. The order was placed on 1st of october, 2018 and was supposed to be delivered on 5th of october. Today is 7th of october but delhivery is not picking up my phone. Their number on the website is always busy. Also even today the status on delhivery website says that it’s scheduled to be delivered on 5th of october. I feel like my money has been stuck and no one is responding. Delhivery has acted so irresponsibly and i’m not sure if they are even going to deliver my tv. My tv tracking number on delhivery is[protected].
              Nov 9, 2018
              Complaint marked as Resolved 
              Delhivery customer support has been notified about the posted complaint.
              Verified Support
              Oct 08, 2018
              Delhivery Customer Care's response
              Hi,

              We apologize for the prolonged delay. We have escalated this issue to the concerned team to deliver your shipment at the earliest. We will try to resolve this issue by today evening.

              Thanks,
              Team Delhivery
              Product ID :[protected]
              Take it back and refund me my money
              I ordered kurti and got a cloth piece.
              I don't like the way this dealing was done
              I want you people to get into my contact soon
              And take the product back
              Poor quality too
              This is not the phone that I ordered in the site. I want to return it immediately. I ordered the card phone. I want it.
              The order I got is not mine and the cloth is too old and is torn I don't want this so I want return the product and the cost is Rs.749/-
              Hi
              Product is mis match the which I have ordered
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                V
                Valiantaayush
                from Darbhanga, Bihar
                Oct 6, 2018
                Resolved
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                Resolved

                Address: Patna, Bihar, 800020

                I had couriered a package through your courier on 28 september 2018 with order number exyc67371, it had a lenovo z2 plus, from 5 days it's showing in transit i need you to dispatch it so it could reach to it's designed location.
                I had faced problem with the package before and now i don't want further problems so i request you to sort out my problem..
                Oct 14, 2018
                Complaint marked as Resolved 
                Package shipped to Yaantra
                Delhivery customer support has been notified about the posted complaint.
                Verified Support
                Oct 06, 2018
                Delhivery Customer Care's response
                Hi,

                We apologize for the delay. As per our records, the expected return date for your shipment against AWB #[protected] is 8th Oct'18. We have escalated the issue to the concerned team and looking forward to resolve your concern at the earliest.

                Thanks,
                Team Delhivery
                I have ordered for an AC from V&M digital mart, and they said its sent through Delihivery and gave a tracking ID. Its not delivered for more than a month. And I have paid 25k as booking money.
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                  A
                  Anil Antony
                  from Mavelikara, Kerala
                  Oct 2, 2018
                  Resolved
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                  Address: Ernakulam, Kerala, 682025

                  Hello,

                  We did not order anything from thegrid spglobal but we have received the order from delhivery which is cash on delivery. This is ridiculous as this is something bluff. Please refund our money back i. E. Rs.1199/-. Please do as early as possible.

                  Order id no.- #fcd1513

                  We want to return it again at earliest.

                  Please let us know the procedure.

                  Regards,
                  Anil antony
                  Nov 4, 2018
                  Complaint marked as Resolved 
                  Delhivery customer support has been notified about the posted complaint.
                  Verified Support
                  Oct 03, 2018
                  Delhivery Customer Care's response
                  Hi Anil,

                  We are logistic partner to your merchant and delivered the shipment as per process. You need to connect with your merchant for return/refund related request. We apologize for not being able to help you any further in this situation.

                  Please connect with Thegrid Spglobal on [protected] /[protected] or send an email on cs.[protected]@gmail.com.

                  Thanks,
                  Team Delhivery
                  Sir,
                  Paytm shipment delivered by Delhi belly which is not recieved by receiver. When today I am checking my item in paytm. Plz again confirm your delivery boy whose is deliver by item.
                  The Product is Defective And I Wanna Return It.I Got The Product On[protected] At 11:11AM And When I Check The Product it was damage and i don't wanna use it!! I want to return the product!! I done COD! And i can get the money from cod r bank account r via Paytm. I really not satisfied with this product and i not thinked that it will be like this.
                  Dear sir
                  I am order boss wireless head set but you send soundbar please give orginal product or other wise amount return my account no icici bank
                  [protected]
                  Ifsc code. ICIC0006128
                  WITH REGARDS
                  SENTHIL. R
                  [protected]
                  I would like to return the package which is tobi steam iron on order # VDS47333. which I received today on 2nd may, 2019 . please reply. back asap
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                    M
                    marimuthu V
                    from Chennai, Tamil Nadu
                    Sep 30, 2018
                    Resolved
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                    Address: Tirupur, Tamil Nadu, 642154
                    Website: Delhivery

                    I have ordered saree in delhivery . While coming the order entire different item came. That item has been already used product. The company has doing fraud work. And also cheating the customers. That item very very bad product. That product very thirty and waste product. I need return the product and I need my money. Airway bill no[protected].MOST URGENT MOST URGENT MOST URGENT MOST URGENT MOST URGENT MOST URGENT.
                    DEAR CUSTOMERS PLS DONT ORDER IN THE SITE. THE COMPANY HAS CHEATING TO CUSTOMERS.
                    Nov 2, 2018
                    Complaint marked as Resolved 
                    Delhivery customer support has been notified about the posted complaint.
                    Verified Support
                    Oct 01, 2018
                    Delhivery Customer Care's response
                    Hi,

                    We are sorry for the experience you had with your merchant and product. Delhivery is a logistic partner to your merchant and we do not have the scope to check the product quality the we deliver. Please connect with your merchant for further course of action.

                    Thanks,
                    Delhivery Team
                    1) Delivery Tracking ID :[protected]

                    2) I willl buy iPhone 7 jet black 128 GB.. but receive fake product

                    3) seller don't responding me...

                    4) But I will receive fake product .


                    pls dehlivery courier you stop payment of ..this order sender person
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                      S
                      Senthilram
                      from Idappadi, Tamil Nadu
                      Sep 29, 2018
                      Resolved
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                      Address: 613001oase

                      Dear sir
                      I orderd 26/9/2018 boss sound sport free wireless sport headphones midnight blue citron but I had received different product. Today received different product that was add photo only received different item . That was sound bar . Please give original product or otherwise refund my Amount 2999/
                      The shiv traders cheat me please do the needful
                      With regards
                      Senthil R
                      [protected]

                      My account details
                      Icici bank
                      [protected]
                      If’s code. ICIC0006128
                      Nov 4, 2018
                      Complaint marked as Resolved 
                      Delhivery customer support has been notified about the posted complaint.
                      Verified Support
                      Oct 01, 2018
                      Delhivery Customer Care's response
                      Hi,

                      We are sorry for the experience you had with your merchant and product. Delhivery is a logistic partner to your merchant and we do not have the scope to check the product quality the we deliver. Please connect with your merchant for further course of action.

                      Thanks,
                      Delhivery Team
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                        A
                        akkiyethi
                        from Pune, Maharashtra
                        Sep 29, 2018
                        Resolved
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                        Resolved

                        Address: Nagpur, Maharashtra, 440026

                        Dear sir/madam,

                        This is very saddening to tell you that my order shipment with delhivery[protected] has not been delivered and delhivery is giving false commitments on the delivery of the order.
                        Delhivery is updating the date on their own for delivery.
                        We are not receiving any calls regarding the order update.
                        From 2-3 days they are not delivering the order.
                        Please take strict action against the company and requesting your support in getting out product delivered.

                        Regards,
                        Akshay
                        Oct 2, 2018
                        Complaint marked as Resolved 
                        Delhivery customer support has been notified about the posted complaint.
                        Verified Support
                        Oct 01, 2018
                        Delhivery Customer Care's response
                        Hi,

                        We apologize for the delay in delivering your shipment. As per our records, your shipment against AWB #[protected] was delivered on 29th Sep'18.

                        Thanks,
                        Team Delhivery
                        There is no any update on my order.
                        when it will deliver or more
                        Name : Akbar shaloof
                        tracking id :[protected]
                        [protected]@gmail.com
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                          M
                          Mohan Lal Yadav
                          from Jaipur, Rajasthan
                          Sep 28, 2018
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                          Address: Jaipur, Rajasthan, 302006
                          Website: www.delhivary.com

                          Dear sir/mam,

                          I requested you our awb no.[protected] booking in b2b form jaipur to cuttak,
                          This consignment given 2 parcel but consignee 1 pkt received.
                          Your marrcent primex globle expree are say that give 2 parcel but your costomer care officer say 1 parcel recived.
                          Where are my 1 parcel.
                          Given me full completed detail and delivered my 2nd parcel otherwise we right legal prosses.
                          Delhivery customer support has been notified about the posted complaint.
                          I had ordered for denim shirts, but you guys have given some low-class, cheap quality shirts not even worth 100rs each..! Combo of 3, not even 1 denim is there..! Is this the service?
                          Better contact me soon and take the shirts back and refund my amount.
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                            S
                            Sean Cleetus
                            from Bengaluru, Karnataka
                            Sep 27, 2018
                            Resolved
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                            Address: New Delhi, Delhi

                            Ordered from shivtraders express “boss wireless earphones” but delivered wrong product.

                            Delhivery awb:[protected]
                            Order id: 16023
                            From: shivtraders express
                            Product: boss sound sport free truly wireless sport headphones (Midnight blue/citron)

                            What i ordered was a boss product and what i received was a cheap product not even what was given in the sites photos.

                            The cost was ₹2999/-

                            I request for returning the product and refunding the amount.
                            Nov 3, 2018
                            Complaint marked as Resolved 
                            Delhivery customer support has been notified about the posted complaint.
                            Verified Support
                            Oct 03, 2018
                            Delhivery Customer Care's response
                            Hi,

                            We are sorry for the disheartening experience that you had. Delhivery is a logistic partner to your merchant and so we can't help you much in this regard. Please connect with your merchant to take this forward.

                            Thanks,
                            Team Delhivery
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                              B
                              binder grewal
                              from Basi, Punjab
                              Sep 25, 2018
                              Resolved
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                              Resolved

                              Address: Sangrur, Punjab, 148025

                              Dear sir
                              I have ordered many times from Amazon, paytm, ShopClues etc... app's.. They dispatch my order some times via Delivery... my order dispatch via Delivery, then this courier service refused to deliver my order in my address and the courier boy call me to collect my order from their courier service office..

                              Last day surprise by dashmesh courier office no information regarding the courier no with Delhivery AWB[protected] update the massage as cash was not available. No person any call for me and my courier is very important. My courier back to company so my time is waste for you .
                              Service is very bad behaviour is rude abd arrogant as if they are doing some kind of favour.there was this guy Dashmesh courier from delhivery courier so rude i cant even tell...he said its your parcel so you have to come and pick...very bad experience and update the massage no money by client.last talked with phone Mr Dashmesh courier says your no not reached recording available in case need you but why update the massage cash not available. Kindly solutions the matter my courier receive on urgent basis.

                              If any queries so contact me any time my no is [protected]
                              Oct 30, 2018
                              Complaint marked as Resolved 
                              Delhivery customer support has been notified about the posted complaint.
                              Verified Support
                              Sep 27, 2018
                              Delhivery Customer Care's response
                              Hi Binder Grewal,

                              Apologies for the inconvenience. Your feedback has been noted and will be shared with the team.

                              Team Delhivery
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                                R
                                RishuGarg
                                from Noida, Uttar Pradesh
                                Sep 22, 2018
                                Resolved
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                                Resolved

                                Address: 201301

                                I ordered a gown from gownholic.com but i got two saree which is of cheap quality.. I want to return the product but getting no response from their side.. They are fraud.. Order id is 4143925 and reference id is 49598.. Please refund my money back i. E. 855 rs. I tried to contact the seller so many times but they are not responding.. Please take a strict action against them as they are cheating the customers.. Request you to help and provide the refund to me
                                Nov 9, 2018
                                Complaint marked as Resolved 
                                Delhivery customer support has been notified about the posted complaint.
                                Verified Support
                                Oct 03, 2018
                                Delhivery Customer Care's response
                                Hi,

                                Delhivery is a logistic partner to your merchant. Please connect with your merchant for any product related/ Return related / Refund related request.

                                Thanks,
                                Team Delhivery
                                I am not orderd anything from this online app. But i received a cloth. Its quality is very poor..-. Now i want to return on or before get the refund plz
                                Rehana Saifi's reply, Sep 17, 2018
                                Yes
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                                  thomas kilankeri
                                  from Bengaluru, Karnataka
                                  Sep 21, 2018
                                  Resolved
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                                  Resolved

                                  Address: Bangalore Urban, Karnataka, 560064

                                  Hello we did not order this sari we vll order another sari à nd you r sending me another sari am not sufficient this product this sari not quality please refund by cash rs/646 track number[protected] this sari full damage and color also different so please refund by money id:48082. We want to return it again at earliest. Please let us know the procedure
                                  Regards: thomas
                                  Nov 4, 2018
                                  Complaint marked as Resolved 
                                  Delhivery customer support has been notified about the posted complaint.
                                  Verified Support
                                  Oct 03, 2018
                                  Delhivery Customer Care's response
                                  Hi,

                                  We are sorry for the disheartening experience that you had. Delhivery is a logistic partner to your merchant and so we can't help you much in this regard. Please connect with your merchant to take this forward.

                                  Thanks,
                                  Team Delhivery
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                                    A
                                    Archanasumanjali
                                    from Nizamabad, Telangana
                                    Sep 21, 2018
                                    Resolved
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                                    Resolved

                                    Address: Hyderabad, Telangana, 500097

                                    I want to return the product as i've received the wrong product which i've ordered from gownholic which was delivered by delhivery. How do i return the product? Please let me know this is very unfair i want my money back. How can u send wrong products? This is a serious issue. I'm not going to leave u i[censored] won't return my money back. I want it as soon as possible.
                                    Nov 4, 2018
                                    Complaint marked as Resolved 
                                    Delhivery customer support has been notified about the posted complaint.
                                    Verified Support
                                    Oct 03, 2018
                                    Delhivery Customer Care's response
                                    Hi,

                                    We are sorry for the disheartening experience that you had. Delhivery is a logistic partner to your merchant and so we can't help you much in this regard. Please connect with your merchant to take this forward.

                                    Thanks,
                                    Team Delhivery
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                                      Pradeep Alluri
                                      from Hyderabad, Telangana
                                      Sep 17, 2018
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                                      Always gave fake commitments of delivering my product within 24 hours, had to call them every single day for status updates after doing timepass for 3 weeks the item was returned to sender without my approval or intimation. It is by far the worst courier company i have come across. Dtdc comes close second spot in equally bad customer service.
                                      Tracking no:[protected]
                                      Delhivery customer support has been notified about the posted complaint.
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                                        naikbhavin
                                        from Surat, Gujarat
                                        Sep 12, 2018
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                                        I had ordered from www.latestone.com and the order was shipped through delhivery courier vide tracking #[protected] on 2nd sep, 2018. It was expected to be delivered at destination in surat (Gujarat) on or before 5th sep, 2018. Today is 12th sep and i have still not got my parcel. It was laying at delhivery surat office since 4th sep. Nobody attempted for delivery and i continued follow-ups but as usual i got only one answer that we have escalated the issue and all the stuff. For last 3 days delhivery started a new technique and they updated status as out for delivery first and then in the evening they used to update as consignee not available.in fact no attempt was made to deliver the parcel and i do have cctv cameras at my factory gate and i can prove that the status updated was fake and misguiding. The same practice they are applying for last 2 days.in fact yesterday on 11th sep i got a call at 5:30 pm from a delhivery courier person and he informed me that your parcel will be delivered within half an hour but surprisingly i found the status update as consignee not available in the evening. To be very frank i must add that delhivery people are just playing with persons. They do not understand the seriousness of the items ordered and their deliveries.
                                        Delhivery customer support has been notified about the posted complaint.
                                        Dear Concern
                                        I have received an consignment vide[protected] Which was not being ordered by me.
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