Delhivery Complaints & Reviews

Delhivery was supposed to pick up a damaged product for return so that i could get a refund from seller website nykaa. Return was initiated on 21st october. But, even after 9 days there is no pick-up. Courier tracking shows remarks as 'consignee unavailable' for 26th october which is absolute rubbish. 26th october i was at home all day and nobody called or came for pickup. There is no communication from delhivery regarding this.

Hi,

I have ordered mi tv on 18th, the product is shipped on the same day to hyderabad_alwal_l (Telangana) and it took a week to reach hyderabad_tolichwk_l, and the product is still not delivered. Everytime we call, the executive says they have scanning issues.
My parents are waiting for this shipment, stopping their trip to mumbai from 24th onwards.
Now the website shows the product reached destination city-
Such a pathetic delivery system from this company

Hi,

I had ordered some products from paytm app. The products was of bad quality and damaged so i placed a return request. Now not yet picked up my product.

Since then everyday i get a message in the morning that the item will be picked up and no one contacts me or comes for the pick up.
Please pickup my order as soon as my awb no:[protected]Pickup)
They marking in tracking status not attempted

The delivery was suppose to be done on 22.10.2018, i had to raise complains everyday for three days den i got msg that it will be delivered today but delivery boy refused to come to my house rather asked me to come one km aaway to collect the shipment when i said no, he just left and did not receive calls

He was arrogant and said do what ever you want ill not deliver.

The local delhivery office located at barpeta town (Address: near by gajia chowk, barpeta - mandia road, w/n - 19, barpeta, assam 781301) is refusing to deliver my prepaid shipment ordered from amazon. It has been accurately been a week and the shipment has been held there for no apparent reasons. Upon contacting the phone number : [protected] and [protected], they refused to deliver it and threatened us to make complaints to whatever authority we can. This might possibly be a matter of racism as i was asked to mention my name rather than the awb upon contacting those above numbers, mind you i am very serious as i raise this critical issue over here. I have cc'd a copy to consumer affairs with the same explanation. A delayed shipment is acceptable, but a company that prioritizes/denies a shipment based on racial castes is a serious crime and shall be reported. My awbs are as below:

[protected]

[protected]

[protected]

[protected]

My awb no:[protected]

I bought a tricycle from paytm and my return pickup was supposed to happen on 18 oct 2018 by delhivery but still nobody has come for pickup and when i called they said it will be picked up by 24th oct 2018 by 8pm.. But when i checked using my awb tracking number on delhivery site it says in the remarks column that the consignee was not available on 18th oct as well as on 24th oct where as nobody came for pickup.. Now they are not taking my calls and i dont know how to return and get refund for the product. Please help me resolve this as paytm also is not responding to my mails.

Recently i had ordered product from filpkart, the person from delhivery had called me from [protected] and informed stating given postal address is non serviceable area hence, some one need to collect from the office which is 12km away from my residing place.

And threaten me, if i fail to collect, he will end up by cancelling the product. He was very rude in behavior and impolite with the customer's. When i said that i might complain to authority, he replied, please go head and complain i knew how to deal with these. He had challenged me that he will cancel the product and he had did the same. If company has these type of employee i am sure that it will damage your reputation for sure.

Awb no:[protected]

Secondly when i tried to call your delhivery customer care no.. None of the no is correct. Kindly verify all the no which is available in the google to help the customers, i had send multiple mailers, commented in social medial but i have not received any response from any one finally i am reaching you.

Sir/madam,
This complaint is about the delivery of courier item and also pickup, your courier branch in madikeri is unable to meet customer satisfaction, for every delivery and pickup we should personally go the office and take the delivery or pickup, they provide delivery only to madikeri town, we rural people should spend 100 to 250 rupee extra for fuel. As per the information i hope delivery is given within 20km radius, but when we ask your courier agent in madikeri they deny to give the delivery in 20km, or else they will simply mark as "unable to reach customer". So at the earliest frame please resolve this issue, because we rural people cannot go each time your divery office, if this issue is not solved we are moving to consumer form as per the law.

Thanks and regards
Goutham d s

Hi, i am owner of nardevfashion.com, send my orders via delhivery pvt ltd.
I was given poc (Point of contact) for any query arise when shipment going for delivery and all other query related to courier.

Mostly in delhivery, courier boys are doing fake delivery attempts and return order (Not deliver to customer). Customer doing many complaints to us for delivery and we send it to my poc (Point of contact) for solution and delivery.
But i had very bad experience that, poc (Point of contact) from delivery are also just wasting my time and not doing solution of query arise.in some cases they blame us even after too many fake delivery attempts proof and call recording provied to them.

Total 3 poc was given to us. But all poc just wasting time. My second and third poc even don't reply any email if not solved by first poc. I was told to contact second and third poc for non solution from first poc. But they also didnt responding.

Even i call customer care and send email to customer care regarding it. But they are repeating to contact your poc. And poc not responding..

As and website owner, i never suggest anyone business entity to open account in delhivery and send shipment to delhivery, it will be loss for company because of too many fake returns and non solution of complaints.

Delhievery courier agent want to take photo of my i card for delivering my prepaid parcel which i ordered from amazon (Tracking id[protected]. He came to my house and i produce my i-card and asked him to recognise me, i refused to take photograph of my i-card, why a unknown person take pics of my i card? Then he returned my prepaid parcel saying that it is company policy to take pic of i card for delivering every time. Since two years i am purchasing products onlin from different e-commerce companies regularly but faced this kind of problem first time.

Regards.

Issue: false update being marked by the courier service to avoid delivery to customer's door step. I'd placed order online and it was handed over to delhivery courier service.

The product was supposed to be delivered on 19th october 2018. There was no attempt made to deliver the package so i'd reached the customer service team asking them to help with a delivery as early as possible else provide me with the address so that i could go and collect the package. On call the associate had promised me to give the address via message and also request team to see if it could be delivered at the earliest. I was lied neither the address nor the request was sent to the team. False update was marked stating address or phone number is incorrect which is not the case at all coz there were lot of packages delivered to the same address.

Today i get a notification that my package would be delivered but turn's up to be failure. This time the delivery agent had called to guide us with the address. We guided him the address properly he said he is coming and guess what he marked it as delivery attempted. He stopped answering my calls. Sometime later post one hour he answered and says i called you and you have said there is no parcel of your's. Complete lie.

Tracking:[protected]

Resolution required: help me get the package delivered on priority and also let me know why is such a behavior being encouraged. If you have lots of packages to be delivered accept the fault why is the team marking incorrect scan and blaming customer to escape fault. Help me understand how this will be fixed.

Delhivery awb no :[protected] against paytm order : [protected]. First of all delhivery took more than 14 days to deliver a product (Picked up on 6th oct) and now they have delivered my product today (20th oct) to a wrong person, delhivery courier boy supom dutta ([protected]) accepted his mistake and told me that he will deliver my product within 30 mins but now both the courier guy and delivery boy is not picking up calls.
I want my order and also i want compensation of rs.600 same as product value due to this delay and harassment

My awb no[protected], which is to be delivered by 16.10.18 but daily i get sms of delay in delivery. Today i got sms of delivery by 22.10.18. They are not responding to my calls. Delivery boy pick my call n disconnect it.
Product reached to my city on 14.10.18 but yet not delivered. Delivery boy daily by himself change the date of delivery n it shows me that customer change the delivery date, but still i din got single call.

My email id - [protected]@hotmail.com
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I have ordered a product (Tagg inferno 2.0 bluetooth headset) via tatacliq app on 10th october, 2018 and the product was shipped from delhi the same day. I'm initiating this complaint on 19th october, 2018. I haven't received the product yet. Also, i'm unable to reach delhivery customer support either via phone or email. Their phone is always busy during business hours and there is no response to the emails written.

I had a delivery scheduled on 10th Oct, 2018 by pharmeasy medicine services. The product was shipped on the next day itself but it hasn't yet got delivered. There contact number is always busy and is not reachable. However, after lot of efforts, I contacted them and they said that they do not know why it hasn't been delivered yet. It is a medicine order which should be delivered at an urgent basis. But even after 5 days beyond the estimated date of delivery, the haven't delivered it yet. I need an urgent update regarding this matter. My air way bill (AWB) number is[protected].

From last four days your courier boy not pick up my shipments even after my call.

Awb no[protected]
Awb no[protected]
Awb no[protected]
Awb no[protected]
Awb no[protected]

I called your local courier staff. Requested him to pick my order. But they didn't pick my order.

Pathetic service, due to this type of service i loss my customer. I loose my business.

I live in Hajipur, Bihar-844101... placed my order on 4th october 2018 frm official nokia site... it was said that delivery ll b done within 6 standard days... d order was manifeted on delhivery.com on 4th october ... it was offloaded thrugh air on 4th october towards Patna, Bihar.. till now it is in transit in Patna hub...
WHENEVER I call their customer service they say that it will be delivered in 24 hours but no update was given after that. dont know how many days more they will take to deliver my order...
Product name: Nokia 6.1 plus
Order id: [protected]
My phone number: [protected]

I ordered my mi tv 55inch on 3 oct 2018, from that day i am continuously tracking my order, on 7th oct my order reached on kanpur central and received by the courier company (As per the tracking details available in delhivery website). But today is 10 oct, but still i didn't get my order, i called several times to the delivery toll free number, but they are telling the same thing every day.. If i won't get my order then i will file a written complain against the courier company... My tracking number is[protected]

I ordered a 43” mi tv online (Mi website) and delhivery is the logistics partner. The order was placed on 1st of october, 2018 and was supposed to be delivered on 5th of october. Today is 7th of october but delhivery is not picking up my phone. Their number on the website is always busy. Also even today the status on delhivery website says that it’s scheduled to be delivered on 5th of october. I feel like my money has been stuck and no one is responding. Delhivery has acted so irresponsibly and i’m not sure if they are even going to deliver my tv. My tv tracking number on delhivery is[protected].

I had couriered a package through your courier on 28 september 2018 with order number exyc67371, it had a lenovo z2 plus, from 5 days it's showing in transit i need you to dispatch it so it could reach to it's designed location.
I had faced problem with the package before and now i don't want further problems so i request you to sort out my problem..