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Delhivery Complaints & Reviews

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Updated: Feb 11, 2026
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Delhivery reviews & complaints page 184

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D
Ditu1308
from Jalpaiguri, West Bengal
Oct 15, 2018
Resolved
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Address: Cuttack, Odisha, 753009
Website: www.delhivery.com

I had a delivery scheduled on 10th Oct, 2018 by pharmeasy medicine services. The product was shipped on the next day itself but it hasn't yet got delivered. There contact number is always busy and is not reachable. However, after lot of efforts, I contacted them and they said that they do not know why it hasn't been delivered yet. It is a medicine order which should be delivered at an urgent basis. But even after 5 days beyond the estimated date of delivery, the haven't delivered it yet. I need an urgent update regarding this matter. My air way bill (AWB) number is[protected].
Oct 16, 2018
Complaint marked as Resolved 
It was delivered on the same day that I posted a complaint. The courier boy was a bit arrogant of course but atleast he delivered the product on the same day. Anyways I will take care of that delivery boy. Very satisfied with consumercomplaints forum
Delhivery customer support has been notified about the posted complaint.
Verified Support
Oct 16, 2018
Delhivery Customer Care's response
Hi Swastik,

We apologize for the prolonged delay. We have escalated your issue to the concerned team and assure you that we will try to resolve at the earliest. We understand that the shipment content is very critical and any further delay will not be appreciated.

Thanks & Regards,
Team Delhivery
Oct 16, 2018
Updated by Ditu1308
Huh!!I recieved a message that it will get delivered today but then your agent calls me and says that there was some audit missing and all and asks me in the local language"Should I mark it as delivered and deliver it to you today or should I deliver it to you tomorrow".I said how can you mark it as delivered when you have not delivered it. So he said you will recieve it tomorrow then. Immediately I received a message which said that the agent tried to contact me but he failed and it is not going to be delivered today. Ofcourse he had called from another mobile number than it was mentioned in the message. I have the complete voice recording in my phone in the local language. In case it doesn't get delivered to me today then I am going to sue you guys through the district consumer court and now I have all the proofs against you and your agent. The marked contacts should be taken into account. The agent had called me through [protected]. I have provided all the screenshots. Go through it. I should receive it today else I will take help of the consumer court.

Verified Support
Oct 16, 2018
Delhivery Customer Care's response
Hi Swastik,

We at Delhivery strive to meet our customer's expectation and so take all opportunities to correct ourselves very seriously. Someone from our team will connect with you to get a better understanding of your complaint and initiate proper corrective measures to eliminate any such incident in future.

Thanks & Regards,
Team Delhivery
I ordered Sony 139 cm (55 inch) KD-55X8500F 4K (Ultra HD) Smart LED TV from PAYTM by order no. [protected] and the delivery date for that order was 15th oct 2018 but Delhivery courier still unable to deliver the product to me

please Help me
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    B
    Bhavna Patil
    from Nashik, Maharashtra
    Oct 14, 2018
    Resolved
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    Resolved

    Address: Pune, Maharashtra, 412105

    From last four days your courier boy not pick up my shipments even after my call.

    Awb no[protected]
    Awb no[protected]
    Awb no[protected]
    Awb no[protected]
    Awb no[protected]

    I called your local courier staff. Requested him to pick my order. But they didn't pick my order.

    Pathetic service, due to this type of service i loss my customer. I loose my business.
    Nov 17, 2018
    Complaint marked as Resolved 
    Delhivery customer support has been notified about the posted complaint.
    Verified Support
    Oct 15, 2018
    Delhivery Customer Care's response
    Hi,

    We apologize for the delay and the inconvenience caused. Please be assured that we will take this issue on urgent basis and try to resolve at the earliest.

    However, we failed to fetch any detail for AWB[protected]. Please check and confirm whether the shared AWB number is correct.

    Thanks & Regards,
    Team Delhivery
    I have received the wrong product and those clothes are torn, I had ordered 2 dresses, but I received 2 torn low quality sarees. Please let me know how can I return those products.
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      A
      Anurageea
      from Samastipur, Bihar
      Oct 11, 2018
      Resolved
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      Resolved

      Address: Vaishali, Bihar, 844101

      I live in Hajipur, Bihar-844101... placed my order on 4th october 2018 frm official nokia site... it was said that delivery ll b done within 6 standard days... d order was manifeted on delhivery.com on 4th october ... it was offloaded thrugh air on 4th october towards Patna, Bihar.. till now it is in transit in Patna hub...
      WHENEVER I call their customer service they say that it will be delivered in 24 hours but no update was given after that. dont know how many days more they will take to deliver my order...
      Product name: Nokia 6.1 plus
      Order id: [protected]
      My phone number: [protected]
      Nov 17, 2018
      Complaint marked as Resolved 
      Delhivery customer support has been notified about the posted complaint.
      Oct 11, 2018
      Updated by Anurageea
      My AWB no is[protected]
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        R
        Rajesh_Rajput
        from Satrikh, Uttar Pradesh
        Oct 10, 2018
        Resolved
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        Resolved

        Address: Kanpur, Uttar Pradesh, 208020

        I ordered my mi tv 55inch on 3 oct 2018, from that day i am continuously tracking my order, on 7th oct my order reached on kanpur central and received by the courier company (As per the tracking details available in delhivery website). But today is 10 oct, but still i didn't get my order, i called several times to the delivery toll free number, but they are telling the same thing every day.. If i won't get my order then i will file a written complain against the courier company... My tracking number is[protected]
        Nov 10, 2018
        Complaint marked as Resolved 
        Delhivery customer support has been notified about the posted complaint.
        Verified Support
        Oct 10, 2018
        Delhivery Customer Care's response
        Hi,

        We apologize for the prolonged delay. We have escalated your complaint to the concerned team and we are looking forward to resolve the issue at the earliest.

        Thanks,
        Team Delhivery
        My package has arrived in gurgaon since last 4 days(scheduled delivery was on 15/10/2018) but its just roaming around. Kindly update me exact location of my package and when will it be delivered.At least address so i can get it picked up myself otherwise.Because customer care is not responding at all.
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          A
          Akshat1576
          from Mumbai, Maharashtra
          Oct 7, 2018
          Resolved
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          Resolved

          Address: Gurgaon, Haryana, 245101
          Website: www.delhivery.com

          I ordered a 43” mi tv online (Mi website) and delhivery is the logistics partner. The order was placed on 1st of october, 2018 and was supposed to be delivered on 5th of october. Today is 7th of october but delhivery is not picking up my phone. Their number on the website is always busy. Also even today the status on delhivery website says that it’s scheduled to be delivered on 5th of october. I feel like my money has been stuck and no one is responding. Delhivery has acted so irresponsibly and i’m not sure if they are even going to deliver my tv. My tv tracking number on delhivery is[protected].
          Nov 9, 2018
          Complaint marked as Resolved 
          Delhivery customer support has been notified about the posted complaint.
          Verified Support
          Oct 08, 2018
          Delhivery Customer Care's response
          Hi,

          We apologize for the prolonged delay. We have escalated this issue to the concerned team to deliver your shipment at the earliest. We will try to resolve this issue by today evening.

          Thanks,
          Team Delhivery
          Product ID :[protected]
          Take it back and refund me my money
          I ordered kurti and got a cloth piece.
          I don't like the way this dealing was done
          I want you people to get into my contact soon
          And take the product back
          Poor quality too
          This is not the phone that I ordered in the site. I want to return it immediately. I ordered the card phone. I want it.
          The order I got is not mine and the cloth is too old and is torn I don't want this so I want return the product and the cost is Rs.749/-
          Hi
          Product is mis match the which I have ordered
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            V
            Valiantaayush
            from Darbhanga, Bihar
            Oct 6, 2018
            Resolved
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            Resolved

            Address: Patna, Bihar, 800020

            I had couriered a package through your courier on 28 september 2018 with order number exyc67371, it had a lenovo z2 plus, from 5 days it's showing in transit i need you to dispatch it so it could reach to it's designed location.
            I had faced problem with the package before and now i don't want further problems so i request you to sort out my problem..
            Oct 14, 2018
            Complaint marked as Resolved 
            Package shipped to Yaantra
            Delhivery customer support has been notified about the posted complaint.
            Verified Support
            Oct 06, 2018
            Delhivery Customer Care's response
            Hi,

            We apologize for the delay. As per our records, the expected return date for your shipment against AWB #[protected] is 8th Oct'18. We have escalated the issue to the concerned team and looking forward to resolve your concern at the earliest.

            Thanks,
            Team Delhivery
            I have ordered for an AC from V&M digital mart, and they said its sent through Delihivery and gave a tracking ID. Its not delivered for more than a month. And I have paid 25k as booking money.
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              A
              Anil Antony
              from Mavelikara, Kerala
              Oct 2, 2018
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              Address: Ernakulam, Kerala, 682025

              Hello,

              We did not order anything from thegrid spglobal but we have received the order from delhivery which is cash on delivery. This is ridiculous as this is something bluff. Please refund our money back i. E. Rs.1199/-. Please do as early as possible.

              Order id no.- #fcd1513

              We want to return it again at earliest.

              Please let us know the procedure.

              Regards,
              Anil antony
              Nov 4, 2018
              Complaint marked as Resolved 
              Delhivery customer support has been notified about the posted complaint.
              Verified Support
              Oct 03, 2018
              Delhivery Customer Care's response
              Hi Anil,

              We are logistic partner to your merchant and delivered the shipment as per process. You need to connect with your merchant for return/refund related request. We apologize for not being able to help you any further in this situation.

              Please connect with Thegrid Spglobal on [protected] /[protected] or send an email on cs.[protected]@gmail.com.

              Thanks,
              Team Delhivery
              Sir,
              Paytm shipment delivered by Delhi belly which is not recieved by receiver. When today I am checking my item in paytm. Plz again confirm your delivery boy whose is deliver by item.
              The Product is Defective And I Wanna Return It.I Got The Product On[protected] At 11:11AM And When I Check The Product it was damage and i don't wanna use it!! I want to return the product!! I done COD! And i can get the money from cod r bank account r via Paytm. I really not satisfied with this product and i not thinked that it will be like this.
              Dear sir
              I am order boss wireless head set but you send soundbar please give orginal product or other wise amount return my account no icici bank
              [protected]
              Ifsc code. ICIC0006128
              WITH REGARDS
              SENTHIL. R
              [protected]
              I would like to return the package which is tobi steam iron on order # VDS47333. which I received today on 2nd may, 2019 . please reply. back asap
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                M
                marimuthu V
                from Chennai, Tamil Nadu
                Sep 30, 2018
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                Resolved

                Address: Tirupur, Tamil Nadu, 642154
                Website: Delhivery

                I have ordered saree in delhivery . While coming the order entire different item came. That item has been already used product. The company has doing fraud work. And also cheating the customers. That item very very bad product. That product very thirty and waste product. I need return the product and I need my money. Airway bill no[protected].MOST URGENT MOST URGENT MOST URGENT MOST URGENT MOST URGENT MOST URGENT.
                DEAR CUSTOMERS PLS DONT ORDER IN THE SITE. THE COMPANY HAS CHEATING TO CUSTOMERS.
                Nov 2, 2018
                Complaint marked as Resolved 
                Delhivery customer support has been notified about the posted complaint.
                Verified Support
                Oct 01, 2018
                Delhivery Customer Care's response
                Hi,

                We are sorry for the experience you had with your merchant and product. Delhivery is a logistic partner to your merchant and we do not have the scope to check the product quality the we deliver. Please connect with your merchant for further course of action.

                Thanks,
                Delhivery Team
                1) Delivery Tracking ID :[protected]

                2) I willl buy iPhone 7 jet black 128 GB.. but receive fake product

                3) seller don't responding me...

                4) But I will receive fake product .


                pls dehlivery courier you stop payment of ..this order sender person
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                  S
                  Senthilram
                  from Idappadi, Tamil Nadu
                  Sep 29, 2018
                  Resolved
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                  Address: 613001oase

                  Dear sir
                  I orderd 26/9/2018 boss sound sport free wireless sport headphones midnight blue citron but I had received different product. Today received different product that was add photo only received different item . That was sound bar . Please give original product or otherwise refund my Amount 2999/
                  The shiv traders cheat me please do the needful
                  With regards
                  Senthil R
                  [protected]

                  My account details
                  Icici bank
                  [protected]
                  If’s code. ICIC0006128
                  Nov 4, 2018
                  Complaint marked as Resolved 
                  Delhivery customer support has been notified about the posted complaint.
                  Verified Support
                  Oct 01, 2018
                  Delhivery Customer Care's response
                  Hi,

                  We are sorry for the experience you had with your merchant and product. Delhivery is a logistic partner to your merchant and we do not have the scope to check the product quality the we deliver. Please connect with your merchant for further course of action.

                  Thanks,
                  Delhivery Team
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                    A
                    akkiyethi
                    from Pune, Maharashtra
                    Sep 29, 2018
                    Resolved
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                    Resolved

                    Address: Nagpur, Maharashtra, 440026

                    Dear sir/madam,

                    This is very saddening to tell you that my order shipment with delhivery[protected] has not been delivered and delhivery is giving false commitments on the delivery of the order.
                    Delhivery is updating the date on their own for delivery.
                    We are not receiving any calls regarding the order update.
                    From 2-3 days they are not delivering the order.
                    Please take strict action against the company and requesting your support in getting out product delivered.

                    Regards,
                    Akshay
                    Oct 2, 2018
                    Complaint marked as Resolved 
                    Delhivery customer support has been notified about the posted complaint.
                    Verified Support
                    Oct 01, 2018
                    Delhivery Customer Care's response
                    Hi,

                    We apologize for the delay in delivering your shipment. As per our records, your shipment against AWB #[protected] was delivered on 29th Sep'18.

                    Thanks,
                    Team Delhivery
                    There is no any update on my order.
                    when it will deliver or more
                    Name : Akbar shaloof
                    tracking id :[protected]
                    [protected]@gmail.com
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                      M
                      Mohan Lal Yadav
                      from Jaipur, Rajasthan
                      Sep 28, 2018
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                      Address: Jaipur, Rajasthan, 302006
                      Website: www.delhivary.com

                      Dear sir/mam,

                      I requested you our awb no.[protected] booking in b2b form jaipur to cuttak,
                      This consignment given 2 parcel but consignee 1 pkt received.
                      Your marrcent primex globle expree are say that give 2 parcel but your costomer care officer say 1 parcel recived.
                      Where are my 1 parcel.
                      Given me full completed detail and delivered my 2nd parcel otherwise we right legal prosses.
                      Delhivery customer support has been notified about the posted complaint.
                      I had ordered for denim shirts, but you guys have given some low-class, cheap quality shirts not even worth 100rs each..! Combo of 3, not even 1 denim is there..! Is this the service?
                      Better contact me soon and take the shirts back and refund my amount.
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                        S
                        Sean Cleetus
                        from Bengaluru, Karnataka
                        Sep 27, 2018
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                        Address: New Delhi, Delhi

                        Ordered from shivtraders express “boss wireless earphones” but delivered wrong product.

                        Delhivery awb:[protected]
                        Order id: 16023
                        From: shivtraders express
                        Product: boss sound sport free truly wireless sport headphones (Midnight blue/citron)

                        What i ordered was a boss product and what i received was a cheap product not even what was given in the sites photos.

                        The cost was ₹2999/-

                        I request for returning the product and refunding the amount.
                        Nov 3, 2018
                        Complaint marked as Resolved 
                        Delhivery customer support has been notified about the posted complaint.
                        Verified Support
                        Oct 03, 2018
                        Delhivery Customer Care's response
                        Hi,

                        We are sorry for the disheartening experience that you had. Delhivery is a logistic partner to your merchant and so we can't help you much in this regard. Please connect with your merchant to take this forward.

                        Thanks,
                        Team Delhivery
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                          B
                          binder grewal
                          from Basi, Punjab
                          Sep 25, 2018
                          Resolved
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                          Resolved

                          Address: Sangrur, Punjab, 148025

                          Dear sir
                          I have ordered many times from Amazon, paytm, ShopClues etc... app's.. They dispatch my order some times via Delivery... my order dispatch via Delivery, then this courier service refused to deliver my order in my address and the courier boy call me to collect my order from their courier service office..

                          Last day surprise by dashmesh courier office no information regarding the courier no with Delhivery AWB[protected] update the massage as cash was not available. No person any call for me and my courier is very important. My courier back to company so my time is waste for you .
                          Service is very bad behaviour is rude abd arrogant as if they are doing some kind of favour.there was this guy Dashmesh courier from delhivery courier so rude i cant even tell...he said its your parcel so you have to come and pick...very bad experience and update the massage no money by client.last talked with phone Mr Dashmesh courier says your no not reached recording available in case need you but why update the massage cash not available. Kindly solutions the matter my courier receive on urgent basis.

                          If any queries so contact me any time my no is [protected]
                          Oct 30, 2018
                          Complaint marked as Resolved 
                          Delhivery customer support has been notified about the posted complaint.
                          Verified Support
                          Sep 27, 2018
                          Delhivery Customer Care's response
                          Hi Binder Grewal,

                          Apologies for the inconvenience. Your feedback has been noted and will be shared with the team.

                          Team Delhivery
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                            RishuGarg
                            from Noida, Uttar Pradesh
                            Sep 22, 2018
                            Resolved
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                            Resolved

                            Address: 201301

                            I ordered a gown from gownholic.com but i got two saree which is of cheap quality.. I want to return the product but getting no response from their side.. They are fraud.. Order id is 4143925 and reference id is 49598.. Please refund my money back i. E. 855 rs. I tried to contact the seller so many times but they are not responding.. Please take a strict action against them as they are cheating the customers.. Request you to help and provide the refund to me
                            Nov 9, 2018
                            Complaint marked as Resolved 
                            Delhivery customer support has been notified about the posted complaint.
                            Verified Support
                            Oct 03, 2018
                            Delhivery Customer Care's response
                            Hi,

                            Delhivery is a logistic partner to your merchant. Please connect with your merchant for any product related/ Return related / Refund related request.

                            Thanks,
                            Team Delhivery
                            I am not orderd anything from this online app. But i received a cloth. Its quality is very poor..-. Now i want to return on or before get the refund plz
                            Rehana Saifi's reply, Sep 17, 2018
                            Yes
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                              thomas kilankeri
                              from Bengaluru, Karnataka
                              Sep 21, 2018
                              Resolved
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                              Resolved

                              Address: Bangalore Urban, Karnataka, 560064

                              Hello we did not order this sari we vll order another sari ànd you r sending me another sari am not sufficient this product this sari not quality please refund by cash rs/646 track number[protected] this sari full damage and color also different so please refund by money id:48082. We want to return it again at earliest. Please let us know the procedure
                              Regards: thomas
                              Nov 4, 2018
                              Complaint marked as Resolved 
                              Delhivery customer support has been notified about the posted complaint.
                              Verified Support
                              Oct 03, 2018
                              Delhivery Customer Care's response
                              Hi,

                              We are sorry for the disheartening experience that you had. Delhivery is a logistic partner to your merchant and so we can't help you much in this regard. Please connect with your merchant to take this forward.

                              Thanks,
                              Team Delhivery
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                                A
                                Archanasumanjali
                                from Nizamabad, Telangana
                                Sep 21, 2018
                                Resolved
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                                Resolved

                                Address: Hyderabad, Telangana, 500097

                                I want to return the product as i've received the wrong product which i've ordered from gownholic which was delivered by delhivery. How do i return the product? Please let me know this is very unfair i want my money back. How can u send wrong products? This is a serious issue. I'm not going to leave u i[censored] won't return my money back. I want it as soon as possible.
                                Nov 4, 2018
                                Complaint marked as Resolved 
                                Delhivery customer support has been notified about the posted complaint.
                                Verified Support
                                Oct 03, 2018
                                Delhivery Customer Care's response
                                Hi,

                                We are sorry for the disheartening experience that you had. Delhivery is a logistic partner to your merchant and so we can't help you much in this regard. Please connect with your merchant to take this forward.

                                Thanks,
                                Team Delhivery
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                                  Pradeep Alluri
                                  from Hyderabad, Telangana
                                  Sep 17, 2018
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                                  Always gave fake commitments of delivering my product within 24 hours, had to call them every single day for status updates after doing timepass for 3 weeks the item was returned to sender without my approval or intimation. It is by far the worst courier company i have come across. Dtdc comes close second spot in equally bad customer service.
                                  Tracking no:[protected]
                                  Delhivery customer support has been notified about the posted complaint.
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                                    naikbhavin
                                    from Surat, Gujarat
                                    Sep 12, 2018
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                                    I had ordered from www.latestone.com and the order was shipped through delhivery courier vide tracking #[protected] on 2nd sep, 2018. It was expected to be delivered at destination in surat (Gujarat) on or before 5th sep, 2018. Today is 12th sep and i have still not got my parcel. It was laying at delhivery surat office since 4th sep. Nobody attempted for delivery and i continued follow-ups but as usual i got only one answer that we have escalated the issue and all the stuff. For last 3 days delhivery started a new technique and they updated status as out for delivery first and then in the evening they used to update as consignee not available.in fact no attempt was made to deliver the parcel and i do have cctv cameras at my factory gate and i can prove that the status updated was fake and misguiding. The same practice they are applying for last 2 days.in fact yesterday on 11th sep i got a call at 5:30 pm from a delhivery courier person and he informed me that your parcel will be delivered within half an hour but surprisingly i found the status update as consignee not available in the evening. To be very frank i must add that delhivery people are just playing with persons. They do not understand the seriousness of the items ordered and their deliveries.
                                    Delhivery customer support has been notified about the posted complaint.
                                    Dear Concern
                                    I have received an consignment vide[protected] Which was not being ordered by me.
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                                      CSC PAYARA
                                      from Talcher, Odisha
                                      Aug 28, 2018
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                                      Address: 752116

                                      Awb no:[protected]
                                      24 aug 2018, afternoon bhubaneshwar_hub (Orissa) consignment received
                                      But not processing in my order today. Your vehicle everyday going to destynation city but my product not journy. Your delhivery expeted time 27/08/2018 bt today is 28/08/2018. Your corrier service is very bad. I have cancle the order
                                      I have not happy in your service
                                      Delhivery customer support has been notified about the posted complaint.
                                      It was a saree but i ordered a kurthi so pls refund my money back and take that product i thought it was kurthi how can you send a saree that too darkgreen colour i cant even understand how can they send like this
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                                        karthick ravendhar
                                        from Chennai, Tamil Nadu
                                        Aug 18, 2018
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                                        Address: 600082

                                        Hi,

                                        I have ordered a bose speakers in online for rs.4000/-. And i was not received any conformation mail or message from that web site. (Which was not working rite now)

                                        When i received a product through delhivery courier awb:[protected]. The delivery boy not allow to open the package without paying the money of rs.4000/- to him. And he said if i open the pack to check the product without paying him he will be responsible for that 4000/-.

                                        So after paying the money i opened the pack and i was shocked the product in the pack was not bose speakers. It was local made speaker which is not worth it for rs.500. When i call the call centre and explain about my problem and asking for a seller phone number but they said the phone number of seller is not there in there data and the web site which i order is a fake site and i cant able to go back and request for return.

                                        So please send some one to collect the product which was delivered to me and return back my 4000/-.

                                        Please don't pay any money to the seller they are belongs to online fraud and they are using you for there fraud.

                                        Thank you,
                                        Karthick. R
                                        [protected]
                                        Delhivery customer support has been notified about the posted complaint.
                                        I ordered a gown. But i received two pieces of cloth with a very bad quality.
                                        I want my money back that is rs 889. Please return to me soon as possible.
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