Delhivery Complaints & Reviews

Hi,

I had ordered some products from Shein.com. one of the products was of bad quality so I placed a return request. I was given 2 options - either to courier it myself or to pay a 69 rupees fee for a return pickup that the company would schedule. I agreed for the latter as I'm recovering at home post surgery and would not have been able to go to a courier shop. They accordingly said they would charge the fee from the amount to be refunded. I even received an SMS and tracking details for Delhivery who were supposed to pick up the product. This was 3 days ago. Since then everyday I get a message in the morning that the item will be picked up and no one contacts me or comes for the pick up. At the end of the day I get a message saying that 'unable to pick up'. After 2 days of this happening, I raised a ticket at Shein and asked them what was happening. Apparently Delhivery has been marking the status as customer unavailable at home everyday since the request was raised. This is a pure evil lie. I have been at home the whole time. I had even tried contacting the agent whose number was given in the message but the number is switched off. Yesterday I even emailed Delhivery but they didn't even bother replying. I raised this on FB and Twitter pages of Delhivery and no one responded there also. Finally, fed up, I called their customer helpline today and the agent promised that the pick-up would happen by EOD and told me that she had raised an urgent pickup request and it would be guaranteed picked up by 8 pm. But no. The liars haven't. This is not about the 60 odd rupees, not even about the several hundreds that I stand to lose if this return doesn't happen. This is about ethics and reneging on a promise to a customer and lying to her face. Delhivery has failed me at multiple levels and I want to see action taken against them so no one else has to go through the stress and inconvenience I'm going through. The lies are evidently being tolerated at multiple levels in their fleet and administration.

I saw the ad on instagram a few days ago about 70% off on the rs.14990 product jbl charge 2+. We have received the order from delhivery which is cash on delivery. This is ridiculous as this is something bluff. Please try and block the seller who is selling fake products online under the world renowned brand jbl. As people around the country are being bluffed. Please refund our money back i. E. Rs.1800/-. Please do as early as possible.

Shipment not delivered despite reaching destination city. Very apprehensive now as have read many delhivery reviews, mostly negative.
Now i am very concerned and distressed about the phone i ordered from nokia's website. The phone certainly did cost a lot and unfortunately, its delhivery who would be delivering the order. I am not worried if there is a delay in the delivery, what troubling me is no delivery at all. I certainly spend a lot on the phone now im starting to think that i am never getting my product delivered.

Awb number[protected]

Ser maine mi.com se redmi note 5 pro order kiya tha jiski tracking id[protected] hai. Ser delhivery boy aaya tha unse mujhe khali product de diya maine product khola tha to usme main product miss tha. Couriur boy mujhse kahne laga mai iski jimmedari nhi leta aap company me complaint karo. Maine mi.com company me complaint ki thi company ne bataya tha ki product kanpur tak wait karke aaya tha. Kanpur se nikla tha tab bhi uska wait thik tha hamirpur office me jab ayya hoga tabhi is product me chhechhad ki gyi hai... Delhivery boy ne mujhe product mere hath me na dekar neeche fek diya tha. Aur jab maime use khola to mera phone hi nhi nikla. Mai product ki sari image send kar rha hu jo coriur boy dwara nikal liya gya tha.

I am registered with company as "nardev fashion-dfs"
I give monthly 200 parcel to company.

But my poc (Managar) is not solving any query related to shipment, not answering emails, not giving me contact details to call, not even call me on my number for solution,

I send too many emails regarding it to company but compnay doest not have any proper contact for such issue.

Manager is working as boss... Very bad service i received.
I have decided to left delhivery and will send shipments via fedex.

The courier was sent from noida to delhi. Both are adjacent cities. The courier is delivered in 2-3 days but my courier is still sitting with their hub. It is been 6 days. It is still far from delivery as per tracking. My tracking#[protected] not delivered yet.

Can someone from delhivery please look into this. There are important documents in the courier.

I have order watch in next level. Com... I was received watch in broken condition... Back side of watch ful scratches... So it not looking good... Now i don't have interst to use that watch... So i need to send back that damaged watch... Please refund my amount which is paid on purchase of watch...
Order no :5848
Customer name:Arun Jil jung juk

Hello sir/mam i hv ordered a product (282557).. Yesterday on 12th of may2018 i got the msg regarding my product that it will be delivered by delhivery courior service but i didnt get any call from the courior boy and when i called him up, he was telling so many excuse dat he is carrying the product from the past 2-3 days, i said i got d msg today that i vil get dis product today but he was giving excuses...
Kindly send that product again...

Very very dirty scene... U have ordered one but... Thts totally fake... I want my money back.. Tell me the way and i need to complaint against thesee cheating rascals... How can u support them and losse ur confidence. I want my money back i have done loan from my friend and i have to pay him please tel me the way to send it back and gey my money back help me put

Hello,

I did not order anything from delhivery, but i have received the order from delhivery which is cash on delivery. When i get the product i surprised that, the product was different.. A bad experience with delhivery... I want to return the product... Please tell me the procedure
Please refund our money back. Rs.1250/-. Please do as early as possible.

Order id no.[protected]
We want to return it again at earliest.

Please let us know the procedure.

Regards,
Hs biradar

I have order different item and they delivered me different item. I ordered a orange and black lehnga but i received a frok. I have visited the site and found that there is no option for the return of the item. Help me to resolve the issue. Awb no[protected]
Order no-rl24403
So i request you to kindly return my product as soon as possible. They have given the return address also but i am worried about refund of money.

I had ordered for a product on amazon.in. This arrived unexpectedly early and i was not available on that particular day. I told the courier man the same. He said he would deliver it two days later that is monday, as per my request. But today i have been calling him multiple times, and each time he said it will arrive 'in a while". The while never came. And finally he stopped responding to my calls, i am utterly frustrated.
I tried calling up the amazon.in toll free number. Int he process i learnt it isnt actually toll free. And i never got connected with their costumer service. The same happened when i called up the '"delhivery" courier service.
This is the order id : ae[protected]
When i tracked online it says i have opted for self collect. I have not opted for it in reality.

Sir,
I have ordered for combo of new fashion slim denim shirts for men for 1099 cod. And received the product on 12/4/18. Instead of denim shirts combo i have received neon coloured cotton shirt with low quality fabric... Please return the product and refund as soon as possible... Instead of denim shirt with colours blue, dark blue, grey, and black, i have received neon colours light blue, sea blue, sea green, yellow

Order no as on packet bsj133087

Hello I am anita lalwani I want to return the product which you have delivered to us . This is not the product which we have order from your website . So we are returning your product . We us our money back or give us the product which we have ordered . And you product is save we have not damage your product . So we kindly request you to send our money back or product which we have ordered
Regards : Anita lalwani

M jaya patel. N i ordered a wedding lamha from this site... N i got 2 waste clothe pieces which r not even useful 4 sweeping the room... Cheapest product i ever got.. N i paid 864 rupees for this.. Huh?
I want to return it...
I made 53 calls to d return no.[protected]
Which obviously was a fake n diverted no.
I sent so many return requests to d return mail id... Not replied yet...
864 rupees r not a big deal for me.. But being cheated.. Is a big deal.
I hated it.. N looking forward 4 d answer of my complaint n pls take these sweeping materials {clothe pieces} with u guys.

I ordered a tempered glass of samsung s9+ and it was delivered to me but when i used it and placed it on my phone's screen it slipped out of it.. It was not sticking correctly. So i want you to please take it back and refund my money. This is a very bad mistake and it is not acceptable from a company like yours. Please refund my money as soon as possible or contact me soon or it will force me to file a complain against you.

I have ordered through amazon .via. delivery courier dispatched next day
and reached the distinction that
item out for delivery now.. they never contact me.still now not yet
delivered.
No delivery person contacted me I am ready to accept my courier at any
day any time I want to get my order as soon as possible. Please try to
deliver to me as soon as possible..

delivery courier : Tracking number Tracking ID[protected]

I have ordered a saree but the delivered was a wrong saree. So i need to return the same and want my cash back or the same product ordered. The ordered product was a colour conbination of green and blue but you have send a red saree which was not similar to that model. So kindly take the product back and take action to the said defect. Waiting for your reply...

Meenakshi choudhary
[protected]

Awb no:[protected]
Invoice no:[protected]
Mobile no:[protected]
I am not orderd anything from this online app. But i received a memorycard. It's very worst and damaged. The price of the memorycard is rs.434 only. Please return my money.
Return address:
Sivaji
3/41 lyankoil st, kalahasthinathapuram, tranqubar t. K
Mayiladuthurai, tn 609001. Ph:[protected]
Mylduthuri_thiruviz_d (Tamil nadu).
Please refund my amount.

Hello,

We did not order anything from kiteshop but we have received the order from delhivery which is cash on delivery. This is ridiculous as this is something horrible. Please refund our money back i. E, rs.860/-. Please do as early as possible.

Order id no.- qwcd12582
Awb number[protected]

We want to return it again at earliest.

Please let us know the procedure.

Regards,
Sudha krishnamurthy