Delhivery Complaints & Reviews

They are the worst service providers in the market, maybe they provide you a low cost service but on a long run it will spoil your relationship with the customers. They are the most lazy bunch of people i have ever come across. I have experienced this atleast 20 times in the past 6 months, since the buyers like me do not have any control over selecting the courier service provider i had to face it again and again. They do not deliver products to most of the places, if they cannot do the delivery then why should they pick the order in the 1st place. They don't even update this to the respective customers, every customer might have some levels o[censored]rgency in receiving shipments but they are least bothered about it. I place this as a request to all dealers selling on online market, please do not use Delhivery courier service.

I had ordered a product on 6th January thru Paytm and it was to be delivered thru courier service "Delhivery'. tracking tool of courier services is showing that product has reached my city on 11th January but till now(15thJanuary) it has not been delivered to me. i've called both paytm and Delhivery but all in vain, waybill no[protected] paytm order no[protected]

I am suffering from this problem kindly resolve it as soon as possible and send back on my email id ..pay slip not slip not received

Very very bad couier company, delay in shipment and no update status Paytm has chosen most third class courier service..I ordered a laptop from Paytm on 19 Dec '15 and the estimated delivery was given to me was 2 or 3 days. When i called Delhivery on 24 dec they told me that your order is delayed and will be delivered by 48 hours When i called on after two day they told me that it will be delivered in next 24 hrs and on next days they say that due to Region Specific Off/Disturbance the delivery will take around 4-5 days. In all this scenario the customer is never communicated for delay in delivery date. AWB :[protected] Mob [protected]

Dear Sir
I have ordered the Nokia Lumia 640 from the amazon today i got message from amazon that your product is out for delivery.When i searched about the delivery boys no i havent got any information. My waybill no is[protected].Please look if you will get any delivery boys no the courier amazon is partnering is Delhievery

They just don't bother whatever users say, that why till now this problem is continued.I ordered Asus Zenfone through flipkart on Oct 16th and delivery date was on 29th of Oct.I didn't get it, so I contacted flipkart they said we assure you by Nov 2, again on that day I phoned them said the same thing and extended to Nov 5.It feeded up and went to the hub and collected the item.I Delhivery is waiting for Helicopters in sky to help them, if someone have it please send them.BEWARE "Delhivery=Free BP Spreaders in market for customers"AWB No:[protected]

A reverse pickup for my smartphone was arranged and scheduled on 06th october which eventually got completed on 10th Oct 2015 from Hyderabad. Upon tracking my order, i found that it has not yet moved from the current city.I called customer care multiple times and the only response that i got my their side was that they have initiated the request on high priority basis and it will be shipped soon. However it wasn't shipped until 18th, when the status actually changed to Bangalore (Destination city).. However, even now its 27th October 2015 and they haven't returned the Product to the Seller and upon calling the customer care representative, the only response that the executive say is that product will be be delivered with next 24-72 Hrs.

Sir I order a product from askmebazar .it is despatched through delivery services .it is arrived hyderabad hub. On[protected]. But I don't received it. It is only 4 km from that hub. I called customer care more than 6 times. But they don't give correct information .they told every time it is arrived in 2 days.. WAY BILL NO :[protected]

I ordered spice mens loafer from flipkart..on 12/10/15...and they shipped my product by courier of DELHIVERY. and last date of delivery is 20/10/15...they not delivered my product...status showing from 2 days out for delivery...but yesterday status was changed to cancelled the order...product returned in transit...I called customer care of DELHIVERY but the exact solution I didnt get from th[protected]Q[protected] / Returned In Transit Status / Scan Details Status Type Status Status Date Remarks Location Updated by For further details / clarification on the remarks / additional instructions please contact us at +[protected] between 8:00 AM to 9:00 PM on Monday-Saturday and or write to us at customer.support(at)delhivery.com Returned In Transit Oct. 20, 2015, 7:21 p.m. Cancelled the order Kundapura_DC (Karnataka) Delhivery Undelivered Dispatched Oct. 20, 2015, 8:51 a.m. Out for delivery Kundapura_DC (Karnataka) Delhivery Undelivered Pending Oct. 19, 2015, 7:32 p.m. Consignee not available, to be re-attempted[protected] Kundapura_DC (Karnataka) Delhivery Undelivered Dispatched Oct. 19, 2015, 8:49 a.m. Out for delivery Kundapura_DC (Karnataka) Delhivery Undelivered Pending Oct. 18, 2015, 11 a.m. Received at destination city Kundapura_DC (Karnataka) Delhivery Undelivered In Transit Oct. 18, 2015, 10:46 a.m. Consignment received at destination city Kundapura_DC (Karnataka) Delhivery Undelivered In Transit Oct. 17, 2015, 5:24 p.m. Consignment dispatched from origin city Bengaluru_Bomsndra_HB (Karnataka) Delhivery Undelivered In Transit Oct. 14, 2015, 1:24 a.m. Shipment Recieved at Origin Center Delhi_Gateway (Delhi) Delhivery Undelivered Manifested Oct. 13, 2015, 11:08 p.m. Consignment Manifested Delhi_Gateway (Delhi) Delhivery Undelivered In Transit Oct. 13, 2015, 10:35 p.m. Shipment Picked Up from Client Location but Data Not Recieved Delhi_Gateway (Delhi) Delhiveryem..

Hi, I have ordered a product in MEBELKART website 25 days back but still the product is not yet delivered to me. Surprisingly the courier reached Hyderabad city center a week back but still the product was not dispatched for delivery to the customer. When ever i tried reaching the Delhivery team, they are saying that they need 48 hours to deliver the product & noticeable thing is that the 48 hours time frame remain constant from the last 1 week. This is the utmost worst experience i ever had with any courier service provider till date, don't know the reason why these people are hesitant to deliver the product even though they received the consignment long back. Customer support is really pathetic. Tracking number[protected]. Regards, Venkat.

I had ordered an item from Flipkart and the Delhivery courier sent us an sms on THREE DIFFERENT MORNINGS (12, 13, 15 September 2015) saying "Your package is out for delivery". And then an sms the same evening on all days saying "Your package could not be delivered, kindly contact customer care" I called their customer care on 12-Sep @ [protected] thinking we must have missed the courier. BUT the response was "We are having a problem at our Thane centre, the package hasn't been attempted for delivery yet". So I asked why did you send out the message in the morning then? NO ANSWER from the executive. THIS EXACT SAME THING HAPPENED ON 12, 13, 15 SEP. In the middle, I didn't get a single call back from Delhivery. I called them all the time to find out when the item will be delivered. Finally, they delivered it on 15 Sep after constant follow up by me.. Now, I find that ALL the calls have been charged, the number is not even toll-free! I HAD lodged a complaint at Flipkart regarding this too, but haven't received any call from them. Pathetic service from Delhivery. Cheap is also a compliment to them.

I ordered a Aus Power bank from Paytm on 23 Sep '15 and the estimated delivery was given to me was 1 oct 2015. When i called Delhivery on 1 oct they tols me that your order is delayed and will be delivered by 2 oct When i called on 2 oct they told me that it will be delivered in next 24 hrs and on 3rd oct they say that due to Region Specific Off/Disturbance the delivery will take around 4-5 days. In all this scenario the customer is never communicated for delay in delivery date.

I ordered a pair shoes in flipkart on 13th Sept 2015. (Order ID OD[protected] which would be delivered on or before 21st Sept 2015. But till now the I have not received it. Status shows that the shoes will be delivered by Delhivery courier.( Tracking ID[protected]. When I am tracking it, it shows " undispatched due to shortage of man power". What the hell is that? Why flipkart use this type of courier company? When I will able to receive it?

Wrong Parcel Delivered, , Please Replace The Parcel Wrong Parcel Order No . VF17153, And AWB NO.[protected], , And My Order Id Is - VF17157, And AWB No.[protected], , And I All Ready Pay Amount Rs - 607/-, , Address - Maligaon Chariali, Guwahati - 781012 (Assam) Mobile No - [protected]

Hi,

My awb number :[protected] and the status is cancelled / returned.
No one has contacted me for delivery of the product. They have cancelled it by them self.
Call centre executives are telling the same thing what is displayed on the website they are not forwarding the issue to next level if they have.
I mailed them the issue on customer. [protected]@delhivery.com but no response.
Tried to reach there local office address which is given by them but is is purely fake and they don't have there contact information. . Address was

Shop 2 / 3, nagji complex, near bob atm
Heerawadi, ahmedabad

I am not sure where to go now.

Thanks
Abhishek

I have ordered on 22th july 2015 12:09 PM at indiatimes (order No. : OD[protected].) using flipkart. The expected delivery date is Tue, Jul 28, 2015. I have call many times to Delhivery but they replied me problem will be solved in next day. Still problem is not solved and I have not received my order yet. Please help me for this problem and provide me solution as soon as possible. Client Number (Delhivery) : [protected] Flipkart Number : [protected] Order No. : OD[protected] Shipment Tracking ID :[protected]

delivery boy did not visited the premises and informed the company that house is locked for two days i.e. on 11/07/15 and 12/7/15.when i was present at home for all the time. he even didt bother to call if the house was not traceable. pl. do the needful and take disciplenery action against culprit.sush type of action affects the reputation of company.

Delhivery Prepaid Shipment Tracking ID: [protected]. They have merged with 3rd class local courier companies who deal in Lallu Panjuitems like moving garbage.They really dont care how much you paid to get your parcel quick. They are just so lazy or jobless that they actually would be waiting for 3 4 parcels to arrive in week and than they would hire some pedal cycleguy on a day basis to deliver the item.Otherwise tell me why these people keep the parcel for 4 5 days in their offices? I read this same problem by many people from different cities.What we can do is ask seller not to ship via Delhivery while placing an order and if Seller still chooses Delhivery just Cancel the order ! have been found.

How these works. 1. They kept the product at destination city for 5-7 days intentionally. everyday morning SMS you stating its out for delivery. evening at 6 or 8 PM another SMS informing they were unable to deliver the product. 2. You will spend you energy and money by calling customer care. 3. Fake promises of delivery very next day. 4. After 5 so called "attempts" daily your product will return to origin city and subsequently you no longer gets the product. 5. You may also see updates stating you asked for delayed delivery when you have no such intentions in the first place. 6. Customer care is courteous enough to read out the same status that you see online and accuse you for not being at home when they came for delivery! 7. OK. i stay in an apartment and security log book doesn't show your kind visit with divine parcel? what next, sorry sir we will delivery it tomorrow. 8. Well in this era what about phone call? oh sorry sir we don't believe in phone calls. we deliver that's it. since you mentioned about a phone call, congratulations our honorable delivery person will call you tomorrow before delivery - and that never happens. 9. Next day when you call again they will accuse your phone isn't working please give alternate number! well that lie can be nailed very next day when you don't get a call to that no. as well. 10. OK. can i have the delivery person phone number so that i can guide him to my place ? Sorry sir we work through emails to the branch, no such details with us. we will notify them again on priority that you have phoned us again so that delivery will be done today - nothing happens. 11. OK can i have the bangalore (singa sandra) address? here it is, no 2063, 15th cross, 16th Main AECS Layout, kudlu - I roamed around that place, have seen 15th cross of 16th main of AECS Layout but not this site no. could be a vacant plot - I don't know how someone sitting at gurgaon can fool me with this address. Those who get parcel from them are 100% lucky and enough blessed to won million dollars if they take lottery.

I had ordered a parcel from a particular website and delhivery was in charge of delivery. On the first day, my parcel went out for delivery but never reached me. I am at home the entire day, and when I emailed customer support, it contained a line of apology. The second day, being a proper week day with no bank holiday, the parcel didn't come out for delivery. Neither did it on the 3rd and 4th day. I emailed customer support, but it was the same single sentence apology, and a promise it will reach me tomorrow. The 5th day it came out for delivery but never reached me again. I called customer care during its given working hours but nobody answered. Customer care emailed me back with the same sentence. Now it so happened that the next day I would have to leave the city for 6-8 months and nobody would be available at my residence. My product took more than 15 days to be delivered to me, and I had to cancel hotel reservations and other travel bookings nearing to Rs. 20, 000, out of which none was refundable. I had to postpone my entire plan to next month due to lack of vacancy, simply due to a parcel. When the courier guy came and I asked him, he was very rude to me and said things like we will deliver whenever we want to, you have already paid us, hamari marzi, hum jo karna chahte he wo karenge. I was very frustrated by this comment of his and didn't check the parcel properly. After I signed and he left, I saw the packaging was damaged and the one of the contents inside was almost destroyed due to mishandling of the package. I contacted customer care again but no reply. When I call the helpline number the customer care executive keeps saying this Waybill number is non-existent. I need some compensation for all this inconvenience. This is unforgivable.