Delhivery Complaints & Reviews

Dear Sir/Madam,

I am writing to raise a complaint about the courier delivery that was provided to me recently. I had placed an order with Maxhbi.com which was supposed to be delivered on 14 April 2023, but unfortunately, I have yet to receive it. The situation has been further compounded by the unprofessional behavior of your courier personnel, who not only made false promises but also behaved rudely with me.

On the day of the delivery, I received a call from the courier person who informed me that my order was ready for delivery. However, when I protested that the delivery address was correct, he told me to come 4km away from the given address to take delivery of the order. When I requested him to deliver the order at the mentioned address, he disconnected the call without providing any satisfactory explanation.

For the next three days, I received false updates claiming that my phone was unreachable, even though no one from your company had tried to contact me. This was very frustrating and caused a lot of inconvenience to me.

I have also raised my concerns over Twitter (https://twitter.com/sdhillon2256/status/[protected] and your customer support team over the app (Reference number as follow : 59749587, 59673348,[protected], but I am yet to receive a satisfactory resolution. Additionally, I have filed a consumer complaint at https://consumerhelpline.gov.in/ against the mishandling of my delivery and I will be taking this further to court without fail as this is a gross violation of every law and i don't care how much time and resources i have to dedicate for the same.

I am highly disappointed with the quality of service provided by your company, and I strongly request you to take strict action against the branch responsible for mishandling my delivery. Furthermore, I would appreciate it if you could provide me with a timeline for resolving this issue, as it has already caused me considerable inconvenience.

I look forward to hearing back from you soon with a resolution to my complaint.

Sincerely,

Sukhpal Singh Dhillon

Delhivery.com continues to state that the product has not been picked up from the seller, without giving any detail of why it is the case.
It has been 48 hours since the last update on the Delhivery.com website for AWB#[protected].

Dear Team,

Item was shipped from Mumbai on 8th April 2023 but till date there is no information regarding this. Unable to get the proper information from the agents. Requesting for help.

Delhivery lost my courier after complaining here they revert me that they will refund my amount within 7 days now it's almost 15 days i didn't get anything. This is really so disgusting🤢.

Hi,

My AWB:[protected] with Delhivery is supposed to reach me 1 week back. It was picked up in Hyderabad and supposed to deliver in Hyderabad. There is no update on the delivery yet. They already took a week to deliver within same city and product is not yet delivered. Tried reaching their customer care unfortunately not available. Raised a Support Ticket with Ref#: 59221119 with no resolution yet. Delivery date in the app keeps on changing 1 day.
Please help me with this.

265 Rs debited from my account but the Delhivery app shows payment status as failed. The delhivery contact person (+[protected] said that I have to pay additional Rs 2 and shared a link with me through SMS. He told me to share UPI pin in the form to either updated the courier status or I will have to forfeit the entire 265 Rs amount, as it will not be credited back to me!!! Please refund me back this 265 Rs I payed today!

Hello
Where is my package? Why it is getting delayed to deliver my package?
Why tracking status of my package is not updating from 5 days?
Please help me
Delhivery is one if the worst courier service i have seen ever
Please help me 😔
My package AWB no: [protected]

Hello
Status of my package is not updating from 5 days...i don't know where is my order & why tracking status of it is not updating from many days?
There is no contact number or any chat option..so that i can contact to any delhivery agent...
I don't know when will they deliver my package...
Please help me
My package AWB no is : [protected]

Your company is completely FARUD YOU ARE DISTORTING YOUNG ENTREPRENEURS. I PROVIDED THEM ALL PROOFS AND THEY REJECTED ALL CLAIMS AND ALSO FOR TEMPERED SHIPMENTS. Why delhivery i trusted you most but why i m not able to process that i lost 25000 5 packets by your company.

I have shared all videos to shiprocket but i know how they have presented the case if possible please connect me directly.

Awb no [protected]
Awb no [protected]
Awb no[protected]
Awb no [protected]

I DONT TRUST SHIPROCKET ANY MORE THEY DO NOT RESPOND ME AND THERE IS NOT EMAIL ID OR CALL SUPPORT FROM DELHIVERY PLEASE HELP MEEEEE…

A pathetic and worst experience with Delhivery and their app is really useless. I had booked an Express shipment from Bangalore to Mumbai by paying the additional amount with the orignal date of delivery to be 1st Apr'23 and its been 7 days past that the package has still not been delivered. Everytime you open the app to check for the delivery status, the delivery date is pushed by 1 day. I even tried raising a complaint on the app but didn't get any response. I have been following up everyday but they simply push the date of delivery everyday.
A really worst experience with full hassle especially when i have paid an extra amount for the faster delivery.
Please see below the details with regards to my shipment:
AWB #[protected]

Booked my parcel 16 days before, not yet received from Thane to Bangalore. Raised so many complaints, none aare responded with. Tracking shows the next day it' ll b delivered, thrice they had postponed, 5th April 7th April n 8 th April. I don't have any phone number so I can call them, n u don't knoew from where I can personally go n collect the courier my self. Atleast they can have a proper phone number, my parcel number is[protected]

I had ordered from CRED store. I don't know why the product got returned after reaching my hometown. The itanagar branch of delhivery near Gandhi park is most unprofessional and unethical ever I have faced in my lifetime

Refund for my payment
On 16th March 2023 I've paid Rs. 137.50 twice via UPI to delhiverypvtltd.[protected]@ici to ship my packet. but both payment failed and amount deducted from account. but the third time I had to make it again using card and the payment was successful. In other words, I was debited thrice. Please provide refund for my two payment to Delhivery Private Limited ₹275.

I’ve ordered heart related medicine from filpkart health plus with the order id: [protected] and then the delivery agent tried to deliver it one day before the expected date of delivery when i was not at home therefore i asked the delivery boy to deliver it on second day because these medicines are required very much but he did not came to deliver medicines inspite of my request to him. Please register a complain against the delhivery agent based on chhatarpur m.p 471001. because they are just playing monopoly and not taking anything serious with the peoples request.

Hi,

One of my vendors shipped one parcel through Delhivery Surface 10KG. Details are below:

Tracking - [protected]
Order No - 354cde29-20b3-4fce-acd2-a

It was supposed to ship by 31st March 2023 but somehow delivery dates changed to 1st April. On 1st April, around 3 PM, the status of the parcel changed to "Delivered" however I haven't received neither any call from the agent nor the parcel.

I called customer support multiple times but there were more focused to explain the protocol rather than assisting me. It's been 4 days since I am chasing the customer support executive but I haven't received a single clue.

Ticket Ref[protected]
Customer Executive Name - Karan Grewal

I look forward to an immediate solution since the delay is impacting my business.

I ordered an item from Amazon they sheduled delivery on 31st march and I didn’t get the order from Amazon they sheduled & I got a message from Amazon that my delivery was rescheduled on customer request but I didn’t requested for reschedule delivery & again they rescheduled delivery on 1st April & again on 2nd April i didn’t get my order delivered then again happened the same thing on 3rd April this issue with your delivery is not yet resolved please do something for my order to deliver as soon as possible

I have a courier coming from delhi to bhopal
And it has reached bhopal delhivery faculty
But is getting rescheduled for delivery to next from last 4 days

Tracking ID/AWB - [protected], was supposed to receive the shipment for a T-shirt delivery from DHEER FRANCHISE from Delhivery courier service but the shipment was not delivered for some reason, now I am unable to track the shipment from Delhivery's website and there is no contact information available for me to reach out to them. I am raising a complaint here in the hope that it gets resolved quickly.

My order [protected] has been delayed, the estimated delivery date was shown as 02/04/2023, the parcel had reached my city 1 day prior to the delivery date, so i was expecting it on 02/04/2023.
Now their website updates the delivery to be done by 03/04/2023, I have no idea if they're gonna deliver it as promised, I wouldn't mind the delay if I haven't had an emergency. Even tho the parcel has reached the nearest hub they aren't sharing any information, otherwise I would have collected it myself from there.

I made two transactions through GooglePay to Delhivery of Rs. 463 on 14th March 2023 at 05:54 pm and 05:56 pm respectively from my Delhivery account linked with phone number [protected]. Both of the transactions failed and I received a refund for only the first transaction which was done at 05:54 pm. It's been more than a week now and I have constantly tried to raise a ticket on the Delhivery app but there was no response. I even contacted GooglePay customer support and confirmed that the payment was done from their end to Delhivery.

I even tried contacting Delhivery Customer Support but none of their helplines were working.