Delhivery Complaints & Reviews

I have been writing to Delhivery since 29 dec 22 about my parcel which is updated as delivered, however nothing was delivered to me. Its an important document which they are unable to tell me where it is. To my surprise, they don’t have a customer care no and you have to wait before they respond to you on email, which they don’t. My tracking id[protected]. Worst possible customer care as no one responds. I don’t understand, how can they not know where my parcel is after 3 days of time and with no customer care to speak to, they just get away without providing you any answers. I request Delivery to please locate my parcel and deliver it and also to update their customers about their belongings. I am just amazed as to how can a company not have somebody to talk to for help as they are making fool of public by keeping everything on email where they don’t respond.

They sent us wrong product and no resolution has been provided.

Dear Sir/Madam,

We are an ecommerce company and we service our clients through various couriers. One of them is Delhivery B2B. There are few invoices which are COD. The customer pays the courier company cash on delivery of the parcel. The courier company then in turn is suppose to transfer that money to us within a space 2-4 days. Since last 2 months this company has stopped transferring us our COD amount. The total of which now is Rs.55, 467/-. The details of which are in the table below:

LRN No. AWB No. Pickup Date Delivery Date COD Amt
[protected] [protected] [protected] [protected] 17, 889
[protected] [protected] [protected] [protected] 2, 960
[protected] [protected] [protected] [protected] 5, 802
[protected] [protected] [protected] [protected] 11, 852
[protected] [protected] [protected] [protected] 4, 550
[protected] [protected] [protected] [protected] 2, 400
[protected] [protected] [protected] [protected] 10, 014

Total Amount to be paid to Sumegh Supplies Emart LLP 55, 467

The company has stopped responding to our emails since last 1 month and they responded twice on twitter 2-3 days back but now they have stopped that too.

It seems the company is in a bad financial shape and is not paying us our money. and is using that money to pay off their outstandings.
What are my options?? Please guide.

My order has been delayed by several days and despite several complaints and requests for urgent delivery, the expected delivery date keeps getting dragged forward. The customer support is non-existent and has not taken any action to fix this even after promising me delivery within 24 hours. The absolute worst service ever, would never buy any product which would be shipped by Delhivery henceforth because all this company does is waste precious time and take no accountability.

AWB number is [protected]. Stuck in my city and not delivering it. Complained on their website, Twitter but no use.

Hi,

My customer has received a shipment in tempered condition and found that they have not received the product what they have ordered. On Checking video and images I have found that someone has replaced the original product of the shipment with garbage. I am demanding refund for the same from you.

Shipment details:[protected]. The shipment is stuck in Hyderabad and update is same since 6 days. Destination on hold. I don't know why I am unable to receive any updates. It should return if it can't be delivered.

We have booked a consignment of 25 cartons from Moradabad UP to Srinagar J & K on 31 .08. 2022 vide no
master id [protected]
GR NO:[protected]

Out of 25 Cartons. Total No of cartons delivered were 23.
02 were missing and today it has been more than 3 months since they misplaced, he cartons. The tentative number of missing cartons are approximately 60000.00 Rs. They deliverer staff are very misbehaving and not responding to us. You are kindly requested to take a strict action against them so that we do not suffer in future.

This item misplaced by them was for DIALYSIS PATIENTS a vital item used in dialysis during blood discharge, after placing the CENTRAL LINE in the body.

COMPLAINT NO 02.
They a are raising GST invoices on fake ID's and taking gst charges from the purchaser of goods. We have invoices as a proof in which they put unknown entries on the bill.

We want to complaint on delivery transport, they gave taken money from us and did not delivered he 2 consignments our of total consignments of 25 Cartons.

I sent the courier on Dec 13 and it has still not reached rhe destination. Their tracking page doesnt have the right update nor their customer executive team is sharing the update. I want my parcel to get delivered ASAP and refund my money.

My vendor booked my customers order through delhivery company .They even without attempting delivery to customer they returned parcel to vendor .As far as my knowledge my vendor also have not received back the parcel @ the same time no proper response was received to my customer for my customers email snd to delhivery courier company email

Sir, Kindly Speed Up My Package AWB NUMBER : [protected] and Deliver it to me as soon as possible... Since it is really Urgent . Also, Kindly Update the Status of my shipment.

Tracking Number - ​[protected]
I have not received my shipment but with this tracking ID it showing as Delivered on 16 Dec 2022. I have raised query in www.delhivery.com. still I have not got solution.

AWB[protected]. I am in touch since 14/12/2022. You had mentioned that you have RC of vehicle as a proof of delivery. But I have not received it till now. I have been asking for proof since many days now but you are unable to provide it.

I have contacted you on twitter as well, but have got the same response that the parcel is delivered but no proof. Also ypu dont have and call center where I speak a representative. Also you dont have a proper grievance escalation system.

It clearly means that you have lost my parcel and don't have any proof of delivery else you would have shared it at first instance.

I need full compensation against my order AWB[protected].

Sidhant Gupta

AWB[protected]. I am in touch since 14/12/2022. I have been asking for proof since many days now but Delhivery is unable to provide it. They had mentioned that they have RC of vehicle as a proof of delivery. But I have not received it till now.

I have contacted them on twitter as well, but have got the same response that the parcel is delivered but no proof. They dont have any call center where I speak to a representative. Also dont have a proper grievance escalation system.

It clearly means that they have lost my parcel and don't have any proof of delivery else would have shared it at first instance.

I need full compensation against my order AWB[protected].

Sidhant Gupta

I had called Delhivery customer care yesterday to know the status of my order. They told me that my order is stuck and I need to pay ₹5 in order to fasten the delivery process after which they sent me a payment link through which I made the payment and later on I received a message saying that 7000 had been debited from my account.

The number which I called is [protected]. It is switched off now.

I request you to please look into this matter asap and provide some sort of compensation if possible.

Attaching proofs below for your reference.

I purchased (Prepaid) a product from GetKetch On 11 Dec 2022 but I didn't received yet and the product track detail status saying that I was unreachable(15 Dec 2022) But I didn't received any calls so then I rescheduled it on (16 Dec 2022) and delivery date on the same day, but it was since two days still I'm waiting for my product from delhivery partner (17 Dec 2022) . I don't know where it went wrong. Plz do the needful.

I am an army person and I have sent my household luggage to Bangalore through delhivery and I have paid for them but there is a FOD amount showing. From whom I have booked, he is not clearing me, he is just saying that i will get it done but it is not cleared yet. The amount is 6284 and I have paid 6500+800 = 7300.

Please help me and clear this ASAP. I need my shipments urgently.

LR Number:[protected]

MPS master: [protected]

My contact no :[protected]

On 26th Nov i have received my orders from Delhivery and make payment through Gpay, first it says the payment was processing but the Delivery boy says that he didn't received the money so i pay him by cash. Later the payment from Gpay was also successful.
Please help me get the refunds.

Product was delaying since 3 days, product was orded on[protected] but still not delivered it should delivered by[protected]