Delhivery Complaints & Reviews

These are the details
SHIV DURGA INDUSTRIES
Sports Equipments - Gym Equipment
Order ID: TW1653D038180S3W35
Waybill:[protected]

What ever I have requested for delivered items are badly broken and not at all useful and one of the major item got missed it is cost around 10, 000 who will pay it, really want the answer and no customer care numbers are working, whome who have to contact, please take an action really irresponsible.

Hi I am Rohit jain from surat and my parcel from imphal hasn’t reached to me and it has been over 20 days now.
There are 2 parcel which was booked together and one of the parcel is still in imphal and the other one is in munbai.

There is no help provided and please I want my Mumbai parcel to be sent to me as earliest as possible.
And the imphal parcel can you please cancel it and I will ask someone to pick it up.

I have been told that they cant do that much as well.

There is a wedding in my house in 3 days and my parcel hasn’t reached it.
Please help me on this as an urgent basis.
Tracking no are
1. [protected] – This is in imphal.
2. [protected] – this is in Mumbai

I checked from Tracking Number: [protected] It shows package were delivered on 14 Mar 2022 but I did not receive my package yet.

Kindly look into this and do needful.

Order id[protected]
Consignor :Nuts 0058112
Current city :Chennai

Status - PICKUP PENDING SINCE LAST 5 DAYS

Merchant says product is not yet picked up by Delhivery !

No way to contact customer support ! Pathetic Service !

DELHIVERY SERVICE ARE WORST, They lost many customer goods and not responding to customers email and calls, they lost our four parcel and not responding to complaint. Their top management block customer emails. Initially when we start business every thing look goods, but as day by day problem start initiating and when something goes wrong they stop responding email and calls. More over now days they are doing malpractice, asking additional money once goods are booked and pickup from premises by saying dimension of goods got changed and this happen with every consignment however accurate dimension you take. No one going to response on all this problem.

I need delhivery customer care number so that I can atleast go visit the hub and collect my courier in person.

As luggage is in my city 3 days before but still not delivering as changing dates in their own.

Dear Sir/Mam,

This is Suraj, I have booked 1 product from the Samsung shop for the first time product booked by Delhivery courier against AWB NO[protected], but the courier reached my city on dated:-22.05.2022, on Sunday morning I have received 1 Girl's call name is Rajni ([protected]) for Delivery but she says we have delver the courier in Evening. but in the evening she did not deliver the courier, again call on Monday morning, she shared with me another person number name is Arjun([protected]), she says will deliver on Monday, but till the time I m not received my courier, I am trying many calls to Mr. Arjun he did not give me proper response and did not pick my call, this is my first Experience with your Team, it's very bad, so please help me in an exceptional case, my courier is very urgent for me, please take action on a priority basis.

Thanks & Regards,
Suraj Duggal
[protected]
AWB NO[protected]

My package was supposed to be delivered on 7th May 2022. However, i received no call from agent or any OTP for delivery. Upon checking with the tracking details, it said "Delivered". I raised a complaint saying i had not received the package.

They have now updated the package status as "Lost". No one is replying to the emails either .

Either refund the order amount (INR 699) or find my package and deliver it safely.

The delivery partner has not delivered my product to me and claims that the product was delivered to me. The delivery partner did not even make a call to me. I'm not aware of how can the delivery partner hand over the product to someone without requesting for the OTP. When I checked in the Delhivery website using the AWB number [protected] it shows that the delivery has been done yet I didn't even receive any call. When I raised a complaint in their website I received a call from concerned person and he said that the delivery was made to wrong address and they can not claim it back and asked me to raise a complaint again to receive refund. But when I visited their website it says that they don't take complaints after one week of delivery. How on earth will I get my refund ? These people don't have a sense of responsibility. I still don't understand on how can the Delhivery partner can deliver a product without requesting for an OTP and identify verification ? I have a feeling that the delivery partner has not delivered the product and kept it to himself since my product was a Welcome Kit for my new job from my organization. I sincerely request whoever is responsible to get me my product as early as possible. Since this is a welcome kit from my new organization and it is of more value since they won't provide me another one.

On 23rd May 2022 I received my delivery which was delivered by Mr. Praveen. I was asked to make payment of ₹2800. First he told me to pay to Delhivery Private Limited UPI Id, first thr payment failed as the amount it requested was ₹997 but the third time I typed ₹2800 and made the payment but the delivery person told that they did not receive the payment. I had to make it again to his personal UPI id and the payment was successful. In other words, I was debited twice. Please provide refund for my payment to Delhivery Private Limited ₹2, 800.

DLVPC[protected] is the return acknowledgement received from DELHIVERY courier person, who picked up my return.

But the return is not processed.

I’m really losing patience with tracking my shipment and need immediate delivery by today. My tracking number is[protected]. It has been showing “short shipment”, and now “unexpected scan” for 2 days now.
Please expedite at the earliest! This is really poor customer experience, and will never consider it for future.

Hi, I have used delhivery direct on 8th May to courier an item to a friend with tracking id[protected]. After 15 days, its not delivered yet and the estimated delivery date is updated everyday.When contacted through email and twitter, I just got standard reply of 'Internal escalation to deliver on priority'.
It's been 5 days since the above message was shared but have not heard back or received any update in spite of multiple follow ups.It's an urgent item that was needed and so used delhivery thinking it will be a reliable service.
it's a complete let down.

I placed an order for a mattress from sleepyhead's official website. Unfortunately their delivery partner is Delhivery as I have no track of my order. Their delivery guys are so unprofessional as they mark that the delivery was attempted but they couldn't reach the customer. I stay at home 24*7, how is that even possible. I have no track of my order, am suffering because of no delivery being made and moreover this Delhivery has no source to reach out to their customer care.

Hi
All the shipments to my address are not being delivered. They are not even contacting me and returned the products after keeping with them for few days. The worst thing is that they didn't even have a customer care number to contact. In mails they will just reply that sorry for inconvenience, your product will be delivered soon. After few days they will just update your product is returned due to operational issue. Seems like they have operational issues 365 days in a year.. suggest to close business in this area so that some other will do that.
Below example shipments
1.[protected]
2.[protected] for this I made a loss of 700 as it EMI order even though I got refund I had to pay processing fee and interest

I am a seller and my one package from delhivery is stuck for more than 60 days and i have received no response from delhivery.
Tracking ID : [protected]

My product shows unexpected scan.
The product is already late 10 days.
Please deliver as soon as possible.

I have ordered a card pakage at 15/5/22 AWB:[protected] I have ordered it and showing delivered on 7:03pm 21/5/22 i need it is important to me or i will complaint at police station

The delivery agent says that the product was declined by the receiver whereas the product never reached my doorstep. I tracked the parcel and it is showing that it is in transit. I tried contacting the retailor as well and i am not getting the response from their side as well.(the souled store)