Delhivery Complaints & Reviews

I returned a pair of Zara shoes to a courier. He opened the box and check the product in front of me. A week after the Zara customer care and Delhivery customer service tells me I sent an incorrect product and there will be no refund made for it. After calling them and trying to get it resolved they told me that all the investigation had been done and they will not be able to help me anymore.

My parcel from Delhi was to reach on 25th April, 2022 and it is still showing in transit, they dont have any contact details here in Goa who you can contact, Yesterday I was told by the Delhi agency that it was out for delivery and will definitely reach the same day.
Today i have called them up thrice since morning and all they are saying is they have no news !!! It is 28th today

My Package was booked from Mumbai Under AWB no[protected] on 13th April 2022, and was supposed to be delivered on 19th April 2022. Firstly there was a delay in delivery and there was no update about the packet after 18th April, after lots of Escalation and complaints on 25th April 2022, the status on tracking started appearing as Package Missing in Audit and the Estimated Delivery Date Changed to 28th April 2022, but till date there is no update on it and today when I'm writing this complaint against them, the status remains the same "Package Missing in Audit".

We had shipped our household items from Mumbai to Lucknow using Delhivery through a vendor named Moving Force Packers and Movers based in Mumbai on[protected]. According to the vendor, the shipment should reach Lucknow next week and now we are standing on[protected] and the shipment has still not been delivered. This shipment was completely prepaid (23, 730/-) with the insurance of 80000/- on top. The tracking no for this shipment is [protected].

The vendor and the company support staff are not picking up my call or replying to my messages anymore and my parent who are senior citizens cannot go through the trouble of following up with the company again and again, without any results. The tracking system of delhivery shows that the shipment reached Lucknow on the 23rd of April but is still not out for delivery.
I am attaching the receipt of the shipment from the vendor as proof of this transaction and would request strict action to be taken against the vendor and the company to make them resolve this complaint asap. Contact details of the vendor are also below:

Ravindra[protected]
Moving Force Packers and Movers
Shop No. 2, Shree Vaman Residency Plot No. 73, Sector 21, Ghansoli, Navi Mumbai, Maharashtra 400701, India

My name is Toral Kavish and I am writing this email to notify you that your company Delhivery is not efficient and responsible in managing couriers intercity.

My AWB number is[protected]. My sister Priyal Patel has been writing emails to your company and she was told the package was lost and they can’t find it. The courier was picked from Hyderabad on 20th April and post that it is lost. I am extremely dissatisfied with the pathetic service and more so the customer care is irresponsible and has no idea how to assist. The package cost was approximately 15000 INR. I expect to be compensated for that amount asap.

I am going to post a google review about the whole ordeal that we had to go through and how your company is inefficient and scams people in stating that they can deliver.

Expecting a reply as soon as possible

Priyal patel

Below is the email
Hi Arvind

I had booked a courier on the 18th of April with your company. It was booked from Hyderabad to Mumbai. I still haven't received the courier, and none of your executives bother replying to emails. if I write 5 emails, I get a reply for 1. I have couriered a very expensive bag, which cost me Rs.15000. I trusted your company only because I see brands using your services. Please see the timeline of events as below

17/04 courier booked( delivery date was 21/04)
18/04 courier was supposed to be picked up, but wasn't and the update said seller not available. However we weren't contacted for the pickup. I did get a call from someone from Delhivery but the guy was blabbering on the phone and behaving like he couldn't understand what I was talking.
19/04 I called back on the same number and he pretended he wasn't understanding what I was talking. Then he kept calling me numerous times and kept talking gibberish, at that point I had to keep cutting his calls. [protected] that's his number
20/04 courier was finally picked up. And the tracking was updated to 24
24/04 the parcel wasn't delivered, so I raised an issue. The only response was we will expedite this and deliver at the earliest. I asked for a call back since you don't have a number listed. No one called me. Parcel had already reached the destination warehouse, so don't understand what the delay was.
25/04 parcel was still not delivered. The status got updated to- delivery date 26/04. For this I raised an issue again and asked for a call back. They said we are looking into this on priority and will get it delivered asap. He said I will call you back in 24-48 hours. Never got a call back. This was supposed to be from Mr Ali Abbas
26/04. Parcel still not delivered. Status- to be delivered on 27/04
27/04. Parcel not delivered. Status updated to- to be delivered on 28/04.
Some executive from the WH is calling me to ask if I had received the parcel on Monday!?!?! So they have clearly lost the parcel. He said I will check and get back to you.
I called him in the evening, he is saying I am looking the CCTV footage and getting back in 30 mins. Never got a call back.
I called again, he said call Rahul, he will let you know. Called Rahul he said I am checking.CCTV footage and will get back.

What kind a company is this? How incompetent! If I raised the issue on Sunday, why is the CCTV footage only being checked on Wednesday. It was a birthday present for someone, which clearly never reached on time. Forget reaching on time, it seems to be lost!!! No one is communicating properly. I am emailing, and I barely get a reply. And the reply is the same automated standard reply of we are looking into it, we will deliver this at the earliest. Your booking only let me put the value of the bag at 10000. The bag costed me 15000 and was a present. I need that bag to be delivered ASAP. How can a bag that big be misplaced by the delivery agent??? For something that has a value.above a certain amount, you always send an OTP so how has he delivered it somewhere else. I am hoping to get a reply from you, and.a.replybthat will help me solve this issue
I am honestly tired of following up!.

PS: I have raised a complaint with the NCH as I am so disappointed with your services and treatment to the consumer.

Priyal Patel

Hi,

on 22 Apr 2022 the delivery guy called me for delivery. I inform him that no one is available at home please deliver us tomorrow.

on 23 Apr 2022 when I called him he was saying we will not deliver me today and wait for another next 3 to 4 days for delivery.

Now when I am checking the status it is showing delivered.

https://www.delhivery.com/track/lr/[protected]

I complained to the customer support email and they informed me they will share with me the signature of the recipient. "we are arranging the Proof of Delivery copy that has a signature of the recipient and you will receive the same within 48 hours on your email."

Days passed still no response from the customer executive team.

You wont believe i have complete 1 bhk room item in the shipment and that shipment they are not able to track.

Booked a courier on 17th April, pickup was supposed to be on 18th and delivery on 21. Then the parcel wasn't picked up till 20th. And the delivery executive assigned was mumbling on the phone and non stop calling me even though he dint know anything about the pickup of the parcel. Tried getting in touch with Delhivery via multiple complaints, only get one response in the beginning and then they ignored all other issues raised. Then they kept extending the.parcel.delivery date. First it was 24, then 26 then 27 now 28. I still haven't received the parcel. Their website says 2-4 days. Its been over 10 days. I have couriered a very expensive article. They have no idea where the parcel is or when it will be delivered. All they keep replying is sorry for the inconvenience, we will try to deliver at the earliest! I needed the aprcel urgently but they have really been extremely incompetent.

I went to a delivery office at siliguri dagapur on 13 of April to transport 2 of my luggages. They charged me 4200 rupees for the service and gave me a time frame of 5 to 6 days. It's been 13 days now and I have no idea about the whereabouts of my luggages. I asked for help at the office in siliguri which was useless and now they don't even answer my calls. I have also spoke. To a lawyer regarding this. This is the worst service I ever came across and I want my luggages asap. Can anyone help me please.

I shipped a package which I cancelled soon after pickup. I'm waiting for the package to return for 10+ days. I was told the package is in my city Vadodara and will be returned to me soon. But no date is provided and I'm waiting for days. No one's responding to my emails.

I'M THE MERCHANT WHO SHIPPED THIS PACKAGE AND I'M WAITING FOR 12+ DAYS FOR RETURN OF THIS PACKAGE. IF IT'S IN VADODARA HOW LONG DOES IT TAKE TO DELIVER A PACKAGE IN SAME CITY!!!
AWB[protected]

My Father has sent me my medicine and some Non-perishable food items like pickles and snacks as I stay far away from home. On 15 April 2022 it's been more than 10 days I haven't got any response from logistics company as I tried many time to consult them but they failed to get in contact. If something will happens to my health who pays the responsibility. I want consumers rights to look into it..!!
My AWB number for the parcel is[protected].

I order something i i got tracking no. [protected], this docket m not getting.. Dont know where the delivery boy delivered this parcel.. Please help me i got otp but didn't get any call from delivery boy i dont get any parcel till now...

I have placed an order of 244L Samsung Double Door Refrigerator from Samsung Shop App on 16th April 2022 and the delivery date was of 23rd April 2022. But till now I did not get my item .

Courier Company - DELHIVERY

It was last updated on 21st April 2022 and on 21st it reaches to my location hub but its 26th April 2022 and I did not get the delivery of my item or any update on the delivery.

Tracking id is[protected].

I place an order on delhivery on 19 Apr 2022 and they promised me delivery first on 22 Apr 2022.

When product is jot delivered on time they again give me new time line which is 23 Apr 2022 and after that this process is going on daily basis and today is 26 Apr 2022 and still my order is not delivered.

Please look into this

The components that i order from delhivery is very crucial for computing task and due to this i am facing financial loss on daily basis due to Delhivery.

Tracking ID: [protected]

The material was picked on 13.04.22 evening.
It isn't delivered yet and the courier pick-up person answers the call with his willingness. Mostly ignoring and not answering the call

5 days after the pick-up, the person answers the call and says, the routes are choked and on the 7th day he says"our material was missing after pickup. and it has been found after 2-3 days of search"

When the material was picked it was well packed and when they lost it. It's visible in the image that its packing is being torn and only 1 piece out of 2 is visible.

It is about my order from nykaa which was to be delivered through "delhivery". In the morning today i got sms from nykaa that my order is out for delivery, and also from the delhivery company with otp.
in the evening around 4 pm i got a call from the person who had to deliver my parcel to my office address. i had 2 minutes conversation with him, i told him to deliver the parcel on the reception counter as usual, but he denied. He was compelling me to come to main gate of the premises. I told him i m in office u please deliver it to the reception counter, i will collect it in the evening. He went back without delivering my order. And moreover, he sent an sms o[censored]nsuccessful delivery attempt as he could not reach my mobile no. This was a lie, he had a 2 minute conversation with me, screen shot attached. Nykaa also did not help me as i need my order today on 25.04.2022. As my issue was not resolved by nykaa, i tried to cancel my order but I feel so helpless and highly dissatisfied that the cancellation is not allowed. Now through consumer forum i just want to register my complaint against nykaa, Delhivery and the courier man whose mobile no. is [protected]

My order there have been two days my package arrived near my hometown but still didn't get the product and they are saying that there will be more delay.

TRACKING ID[protected]
I ordered book on 8 april 2022 and it dispatched from there on 8 april but since that day it is showing in ranchi and they are not delivering my courier .
I live in Vijayapura karanataka
It are frauding and they lost my book.
Not replying to my mails
My exam now 5 days left but they lost my books.
Please send it anyhow by today

My order number NLV[protected] & NLV[protected] are plants and I have ordered it on 13th April they have still not delivered despite received at local facility.. Plants dies who is responsible

My package is delayed from last 6 days you ### what are you doing when it well deliver

We had shipped a courier of 5 boxes of some material to a big company in Sriperumbudur.

After 10 Days, the parcel is still missing and undelivered. We were able to find out eventually that 1 box is in some other branch and 4 boxes is in delivery branch. The delivery branch (Sriperumbudur) are extremely rude and hang up the phone in about 10 seconds saying that they can't help in this regard. They even threaten to block number.

Please help us... we are extremely frustrated.

In any case we will make sure that the BIG company blacklists the Delhivery courier and SPOTON as they are a big customer of them. They might understand the gravity of the situation then. This material is very important to the customer.