Delhivery Complaints & Reviews

I placed an order from Mi.com/india app.Model name- Redmi 10T 5G graphite black color with 4GB+64GB and I paid online 1399. But I received messages of delivered on phone and on Mi app also.Unfortunately, I didn't get any call or message regarding Delivery from delivery boy. Directly received message your order is placed...No order received. I collected my salary for this but no phone and amount also deducted..
Courier service name -Delhivery
Order id-[protected]
Please help someone for my order or refund my amount.

Regards
Vikas kumar

I have ordered a product name Lifelong LLTM09 Fit Pro 2.5HP with Heart Rate Sensor, Motorized Treadmill order ID OD[protected]. The deliveryman has refused to carry order upto my doorstep. Product tracking id is[protected]

Amazon Order # [protected]
Delivery Tracking #[protected]
Item name : Whirlpool 300 L Frost Free Multi-Door Refrigerator(FP 313D Protton Roy, Alpha Steel)

Delhivery in Munnar was asking us to come and collect a big refrigerator from their office and when we refused to comply, since then they are playing tricks and making our entire experience miserable.
Sometimes, they will just call our number and tell us that they will delivery in 30 minutes, we kept waiting for the delivery the whole day, but no one will come, and at the end of the day they will update it us delivery unsuccessful.
We are a Resort in Munnar and we are open 24x7, there will be some one at the reception at all the time. And the phone is always available and will be picked up.

When we enquire with amazon and asked them, why the delivery is not happening, they said Delhivery is not able to contact the customers number.
That number is always available and someone always pickup that call as this is our reception number.

In the end they kept lying about the delivery and endup the item returned to seller.

I have made another order now and please make sure this time the delivery is on time and no dirty tricks are being played.

Amazon Order # [protected]
Delhivery Tracking #[protected]
Item : Whirlpool 240 L Frost Free Multi-Door Refrigerator (FP 263D PROTTON ROY, German Steel)

Hi Team

A parcel(RBL Credit Card) has been shipped to you center at Shankarpally on 17/03/2022 with order ID[protected] but is not delivered till 10-15days so I have approached the center where I have found my parcel. I requested your staff(Bhuvaneswar and Rakesh) to handover it to me but they said that it is processed for return due to no response from me for delivering but i have not received any info or call from your team. They promised me to handover it to me the next day after updating in the system. The next day i have tried reaching them through phone but of no response so I reached their to collect it but they said that the item has already returned.

I need an apology and explanation from your staff at shankarpally by delivering the Card.

Looking forward for your prompt response.

Thanks
Govardhan Reddy
[protected]

I was about to receive a parcel from your courier company but it arrived yesterday but the parcel was damaged. You do not care about the parcel.

My AWB no is[protected]
It's been 11 days and my package is not delivered yet thought it has reached the destination place.I want my package delivered today urgently as it is very important

Hi Delhivery courier does not delivered my product to my address,

Please help me to get this by sharing manager no.nearby Burdwan address pin. Code 713101

Dear Customer manager,

I am writing today to complain of the very pathetic service and response to the customer issue, I contacted the DTDC (Udaipur) office for delivering my KTM Duke 200 ( Lorry receipt number:[protected], 29/3/22 Udaipur 313001 through Delhivery and paid the amount for Handling with care charges. But on 4th April 2022 I got my bike at the Delhivery office, Pune (Handewadi) with major problems and damages. Both the damage and the bill I will be attaching with the mail.

I contacted the Delhivery officials with the above issue of damage in my bike and got a distressful response with no accountable and logical answer.

I always believed in the integrity of your esteemed company but encountered just opposite services in reality. I hope this is not what you promise to a customer.

As my solution I am seeking the company to pay the amount for damage.

The damage which is caused during shipping of my bike:

Damaged side stand sensor
Damaged rear headlight


I will appreciate the request of mine being fulfilled or you coming to an alternate solution as soon as possible. As I trust this matter can be resolved quickly.

Thank you for the attention on the matter

Sahib dantya

[protected]

C-103 Pawar Enclave Solapur Rd, Hadapsar Gaon, Hadapsar, Pune, Maharashtra 411028

It’s part of responsibility while choosing partner. But you should know your partner with whom your dealing with. Your customer SNIKEFITS https://snikefits.com is selling used underwear and bra panties. And also your company is shipping product with fake GSTIN without verifying.

It’s not just your company’s responsibility to shipped the parcel you should cross verify the genuinely of sender. GSTIN 07AXEPK0337R1Z5 also mentioned was fake

On Sun, 10 Apr 2022 at 3:46 PM Delhivery wrote:
Dear Uzair,

We are sorry for the inconvenience caused to you.

As we are the logistics partner, we have delivered the same shipment[protected] which we had received from your merchant. Please contact the merchant/seller (WESHYP) for return/replacement/refund concern.

Best Regards
Neha Bhatia
Customer Experience
Delhivery
On Sun, Apr 10 at 3:00 PM, unknown wrote:
Hi, I have received parcel with used underwear. Where I have placed an order for 4 Pcs bra and panty

Hi!
Im mailing you with soo much irritation..I im living in a village for some reasons and i have ordered many products through amazon and netmeds.Il mention the tracking ID of those below..None of it was delivered.For Amazon parcles they sent rescheduled message for three days and atlast sent delivered messgae but they dint deliver yet i have prepaid for all the parcel.And for netmed parcel it is a urgent medicine for 1year old baby which is need to be delivered today..You people dont you know the seriousness of medicines and a life.You do you delivery agents delay like a ###.I have gone in person to the nearest hub(Thirukoilure [this is the last hub to reach my home] )but the shop is closed always. will you deliver my products or no
“NOTE:PLEASE FORWARD THIS MAIL TO YOUR HEIGHEST AUTHORITY “All the products need to be delivered by[protected].
Location:Thirukoilure
Order ID:Amazon
1.[protected]
2.[protected]

Order ID:Netmeds
1.[protected]need very urgent)

I ordered a air cooler from symphony official website on 27-03-22 it reached my nearest hub on 2-04-22. But still not delivered. Order id
12034-1. Delivery consignment number[protected]. It is a prepaid order. Its happening second time for me with delhivery

Dear Team,

I am writing this mail as a complaint about one of your delivery agents who refused to hand over necessary medicine ordered through Apollo 247 app, Order No #[protected]. AWB No :[protected] .Today one of Delhivey’s agent called me and asked me to collect the package 2.5 km away from my delivery location. I clearly mentioned my delivery address before placing the order through your app. It is not my headache to find who is delivering the package to my address. The delivery guy says that he got orders from his superiors to not deliver the product to their client's address. Regarding this, I just contacted his branch manager and asked him why the product was not delivered to my address. He says that it is not his duty to deliver the product to each and every customer's address, if it is important he will hand over the package to one of the shop near ( 1.5 km away ) from my address. I just try to convey that this is an important package and it contains necessary medicines. But he is not willing to understand my situation and he says if i am not collecting the package from his area, then cancel the order. I just mentioned to him that I will definitely complain about this issue to your higher authority, then he says that he knows how to manage the complaint forward from my end.

Is this the right manners of Delhiverys agents towards your customers. ? While I am checking your website, it seems that your service is door-to-door, and I am eligible to get the package at my address. I think Apollo 247 paid your service charge to deliver the package to my exact location without any fault. I already raised a concern on your website regarding the same.

To the Management, it's my right to get the package at my address, not in a road or any other local shop. Also its a clear breach of consumer rights that is assured by the Supreme Court of India.

He says if you're not accepting the product at their place within 3 days, it will automatically cancel and return back to the seller. I am clearly mentioning that “ I AM NOT WILLING TO COLLECT THE PACKAGE AT ANY PREMISES OR ANY OTHER OFFICE. IT SHOULD BE DELIVER TO MY ADDRESS MENTIONED IN THE PACKAGE “

This is my concern and complaint. I am looking forward for kind and needful actions towards my complaint and kindly train at least your Branch Managers to how to behave towards your customers.

My parcel is roaming here and there from last 6 days and I have no information about it. I tried contacting company but couldn't connect. However I managed to contact a person from delhivery at gwalior facility but i had no support from anyone. Now my parcel is at Morena delhivery facility but i am unable to contact anyone. I need my parcel urgently so at least give me some contact whom I can call and know the location of parcel so that I could pick it up by myself.

I did not receive my shipment but it is marked as delivered AWB [protected] . I was not available at the moment so told the agent to come back later. And then the package was marked as delivered. When contacted the agent he told that the package was left under the steps in my apartment. But it was not there.

I raised a complaint in Delhivery and was told that I'll get the proof of delivery. What use is the proof of delivery when package was not delivered at all?

The Delhivery doesn't have a phone support and they're not replying on the e-mail either.

Kindly help me with this and deliver the parcel ASAP

Dear team,

i am afreen, i have send the parcel of 12k worth of rs. 13500/- customer has not received the package, but the delhivery team, themself marked the sign of the customer as received. Provided there is no customer care or help line number provided address the issue. I kindly request to address my query and close this case.

I am filing a return of zook rocker thunder speaker at amazon shopping on[protected] which was not picked by delhivery agent upto today, take action against him and dismissed him from the job

TO DELHIVERY TEAM,

My tracking id is [protected], LR Number[protected]
It is showing that my package has been returned but still I haven't received it
I have shipped my package from Delhi to Araria from A.K. enterprises to Milan distributors
I have shipped my package with proper gst bill, purchase order, undertaking, non dangerous goods letter with proper stamp and sign, drug license, gst certificate, letter head application
I have also attached all my documents in this mail
I am also attaching my tracking slip
Kindly reply as soon as possible
It's a high value shipment

A.K ENTERPRISES
PROPRIETOR
VIKAS MALIK

Recently I booked a COD order which was delivered through Delhivery

When I tried to make payment to the delivery person via the payment link shared to me by him, the transaction failed but of Rs****/- debitted from my account.

Later I paid Cash to the delivery person and received my courier.

I also got a message regarding failed transaction as below from Delhivery

"Oops! Payment attempted through payment link for AWB(s) ************* failed. Any amount if debited from your account will get refunded within *-* business days. - Delhivery"

But no refund received to my account till date.

My order through dehivery was out for delivery today, and when it comes i was in mid of my exam in which i m not eable to talk or pick phone cz I was being protocored.Delivery guy called me 9 times continuously and not even that he came to my doorstep to deliver my parcel and start ringing bell.Due to continuously call i have to leave my exam in mid to pick parcel.is this you guys called delivery it is forced delivery like pathetic.if a person is not picking his/her call he/she might be in some emergency situation or anything but this forced delivery is pathetic like m tooo much dissapointed from your service.i have to leave my exam in mid just bcz delivery person is calling again and again . Delhivery should teach their delivery men how to behave .they should not call someone more than 3 times.
Even I told him nd said don't u understand that I m busy or doing something that's why m not eable to pick cll.besidr everything I have to end my exam nd that's the loss irreversible.I wanted to complaint about Delhivery

Dear Sir/Ma’am,

This is regarding the tracking id[protected]. I ordered Indulekha Bringha Oil 100 ml on 31st March 2022. On tracking the product, I got to know that they delivered it on 6th April 2022 but I haven’t received the order, nor did I get an email or SMS regarding the delivery.

Please help me locate my order.
Thank you

Regards
Vikas
+91-[protected]