Delhivery Complaints & Reviews

Hi,

I am filing a complaint against a company which is known for its logisitc scams. It has previously done so. Misplaced order. My package was set to be delivered on and before 21st March 2022 but unfortunately I am yet to recieve my package. This is the ISO details of the company. I am not the only one facing this issue. This company has one of poorest ratings ever. I would request consumercomplaint forum to look into this matter
ISO 9001: 2015, ISO 27001: 2013 Certified Company

CIN: U63090DL2011PLC221234

I would like to report 2 parcels that are missing which were picked up on 10th March, 2022, AWB[protected] &[protected]. On 16th & 14th March, the parcels show missing in audit when tracked. I had immediately raised an issue with customer service and was informed by Dipesh Kumar
Service Account Manager
(Delhivery transport ID : 06AAPCS9575E1ZR) that the parcels are missing at the Bhiwandi centre, and they would escalate the issue. Thereafter, I have not received any further information. I have also sent a message to Ridhi Agarwal - Head - Brand, Marketing and Communications at Delhivery on LinkedIn but no response received.
I am requesting an urgent response & update on delivery of both my parcels.

AWB:[protected] which was scheduled to be picked up on 20/03/2022 is not picked up yet.

I contacted delivery agent mobile number [protected] at 5 pm on 20/03/2022 but he replied that due to unavailability of delivery agent the parcel will not be picked up on the above mentioned date.

My question is, does the agent have no responsibility to contact the customer and inform him about the issue.?????!!!

I won't stay at the mentioned pick up point for the next 14 days, so due to your irresponsibility my order would be cancelled.

Is this the way delivery courier works..!!!

My return AWB no.[protected] on 16 march.
Delivery boy pick up my return and status show cancelled, company and delivery boy not give me any response,
Please help me

I had 2 parcels to be delivered which was supposed to be delivered to me on 16th march, 22. At the end of the day without any call from delivery agent, i received a text message in the evening that the courier couldn't be delivered and will be re-attempted. The same happened on 17th as well. 18th was holi so that could be an exception. On 19th i.e. today same message received but till evening the delivery guy didn't contact. I personally had to go to delhivery office and when i went there I got to know that my parcel was kept there as it is. On the top of it when i asked the person in the office about all this. He was so rude and said that the delivery guy tried to contact me but my no. was not reachable. So, my no. Was not reachable for straight 3days. There were 2 contact details and as per him both were not reachable. And today when i told him to deliver my order to my addres as the parcel boxes were big then he denied and said once the delivery van comes then only he could do that and as the parcel were still in the office it meant that today once he wouldn't have attempted, had i personally not went there. As the office was nearby so i personally took one of the box and another person who was there in delhivery office took another box and delivered to my address. The parcel was delivered from Bangalore to gurgaon as I had shifted from there and it was prepaid. So this is the quality of service I got from so called brand " DELHIVERY". I am never in future would take service from delhivery nor will i recommend any one to use it. They are least bothered about the parcels nor their customer care contact details are provided in their website.
AWB No.:[protected]
Awb No.:[protected]

I ordered a parcel from Stompbox.in (prepaid) which they send it through Delhivery, bearing the tracking ID [protected]. I did not receive any calls or OTP to receive the order from the delivery agent or any sign of contact to deliver the item. Delivery expected date was 17th March and on that day, in the evening I received a message that mention that the parcel has been delivered. I haven't received the parcel and I don't know where or whom they have delivered the product. This is day light robbery. I tried to raise a complaint from their website, but there was no positive response.Taking a legal help is the only option left.

TRACKING ID : [protected]

As per tracking history updates, The parcel left Delhi 4-5 days back and reached Bangalore in one day . Now it's stuck at Hoskote since 16th March. What the hell is your team doing with the parcel ? Seriously most inefficient team . Just praying, your company shut down soon so that even if some third party vendor chooses your service, end customer should not suffer because of you . CAN YOU LET ME KNOW WHEN IS THE PARCEL FINALLY GOING TO BE DELIVERED ?

My Name is Rizwan Ahmad and I am currently living in Udaipur Rajasthan I have ordered two times a product from mama earth and ajio.com but the same issue happened with me two times the issue is the delivery boy called me and told me that he was not coming at your exact location I don't know why but when I force him he told that the last point of my delivery is 2-3 km before of your exact location if you want your order come on my location otherwise you can pick up your order from the DELHIVERY OFFICE UDAIPUR or you can change your Pincode

MY ORDER NO1. [protected]

MY ORDER NO2. [protected]

I am from thiruchirapalli, tamilnadu, I have ordered one items with option online payment and it was shipped through delivery agent Courier Delhivery with tracking ID [protected]
The consignment reached trichi area on 15 march 2022 area on trichi, and Delivery Person Not contacted me yet. But the same day the trackong shows the order delivered successfully. But the delivery agent not contacted me yet. They are not ready to deliver the consignment . its a prepaid order with amout of 1650 rs so plz do deliver the product or or fund the amout

Hi,

This is regarding my parcel with below details:

Tracking Id:[protected]
Order Id:[protected]CC6184FA
Delivery Destination: Bangalore

Parcel is already late by 10 days, and there is no update in tracking information from the past 6 days. Could you please update me when I am going to receive it?

Thanks,
Sumit

Delhivery is continuously delaying the delivery of my shipment and when I raise a query on their website they just shows it resolved but in fact they did not resolve any of them

Received a defective product and initiated return but Delhivery is not accepting return nor giving back our refund.

Delhivery direct order was placed on 11 march 2022 with WBN[protected] and was supposed to be delivered to the by 15 march 2022 but the order is getting delayed continuously while the product has reached Hoskotre Bangalore on 14 march 2022. the delivery address is Flextronics Technologies Pvt Ltd No.70-A, SVR Fortune, Electronics City, Phase 1, Hosur Road, Bangalore, Karnataka - 560100

Hi i have unfortunately ordered a product from Meesho and the product was suppose to be delivered by delihivery. I have been tracking them. Now today at 1.00 pm it shows delivered. Noone called me. I was at home no courrier came to me. I need a solution to this. Meesho customer care is always pathetic they asked to wait 4 days seriously. I have to go to Canada by next week and thats why i have ordered some products. I lost my money. I need a solution urgently. My order id for meesho is JTMWGQ418. Tracking ID is attached as Screenshot.

I have placed order for two T-shirts on PETER ENGLAND App on 06/03/22. (Order No.5848557). One T Shirt was dispatched through BLUEDART COURIER from Bangalore and delivered to me on 8/3/22.
The other T Shirt was despatched from Mumbai through this Delhivery courier. (AWB No.[protected]. As per tracking it reached Samshabad (Hyderabad) on 08/03/22.
Since then it is lying there. Status shows as "On hold, Destination unable to receive" since then. Till date even after 9 days it is not delivered to me. They don't have a contact number to talk. Raised query in website, but no response. Raised QUERY with Peter England also. They only send sms that 'it is delayed'. When the other courier delivered with in two days, why these people take such a long time??? They are not reachable as they don't provide contact number and also don't respond to queries raised.

I had sent a package to Gujrat Ahmedabad on 1st March yet the package has not been delivered and have not received any delivery status about the same

Shipment tracking details : [protected] (Delhivery)
Hi Sir/Mam'm,

I ordered footwear on nykaa which is shipped through your courier service sir my order tracking page shows me my order left bangalore on 16th march 2022 but Shipment unloaded due to uncontrollable circumstances on same date and same time still and I dont understand what it means and please help with with this issue and deliver my order as soon as possible

A delivery agent misbehaved and asked for code only for today's cancellation. I told him kindly share a code for reattempt - guess what what was his remark- baar baar kaun aayega ... Such kind of people DELHIVERY recruit for their services to end consumer. WOW!!!

Perthetic experience

My customer booked an order on feb 25, and it was dispatched from surat on march 1st, still customer hasn't received their parcel. The status is "shipment left to coimbatore".There is no number to contact delivery or any other customer support available. Please consider this issue with high priority

I am very much dissatisfied with DELHIVERY’s services. The delivery person called me for the exact location of the address given on the packet (although it was a school address in Shalimar Bagh, Delhi) which can be easily reached using google maps!!
The delivery person took the location then also he didn’t deliver the packet and when I checked on website on the same dayi. 10th March’22 in the evening it showed‘undeliverable’ and again try to deliver by tomorrow evening (11.03.22). Then I waited for the packet next day also but it didn’t reach me and the tracking page of the website showed ‘delivery refused by consignee’, which is the biggest lie as it didn’t even reach me . When a person can call for the location then can’t he call when he reached the location?? and without even informing me he put my packet to return at the starting address and it got returned on 15th March. Saddest delivery by DELHIVERY. Kindly take action against the delivery person as well as DELHIVERY.
Thanks and regards