Delhivery Complaints & Reviews

Package with AWB[protected], booked on 9th from Pune to Aligarh via Pickrr. Reached Aligarh on 16th. But, marked return by Delhivery with reason " improper packing". No information provided to us as the customer. The package was properly packed in a heavy insulated styrofoam container. I shared the pictures of the package at the time of hand over to the delivery agent.

On repeated follow ups, Pickrr provided pictures of damaged parcel on 28th & today they say that Delhivery has marked package is lost in transit.
Delhivery does not provide any update at all. Their contact number is not available anywhere. Hence, they cannot be contacted on phone.

How is such a big package lost in transit suddenly after 3 days of sharing the pictures of damaged package? This is clearly a case of theft as such heavy packaging cannot be damaged unless done intentionally. We had also written "Handle with care" on the package.

Attaching pictures of the parcel at the time of handover to the pick up agent & of the damaged parcel provided by Pickrr.

This is totally unacceptable. They are stealing the packages of customers.

Hie,

I am Diksha, I had placed an exchange order on Ajio, product delivery was happening via delhivery.

Delivery boy came and took exchange product and told me that he will deliver the product next day. But, now he is not picking up my call also not delivered my products yet. I want delhivery to take strict action and provide me my delivery

Here are the details

My contact no: [protected]

Delivery person no: ‪+[protected]‬

His name is dhananjay

You can fetch my order details from my contact no, there is two tops in dark and light green colours which got picked up but haven't received exchange product yet.

Kindly do the needful thank you.

I placed a return on www.adidas.co.in. The Delhivery guy refuse to pick up the return in first attempt. We placed the return again and the same person showed up for pick-up, this time he picked up the parcel.

He came back to my door after half an hour saying "Keep this item with you, I'll come back tomorrow for pick-up". We refused to take it back.

There is no update on where my product is right now and the Delhivery...

Hi Team,

The Item is already reached to destination place. But still in portal showing the below message.

We're sorry your shipment is delayed.
We are experiencing delays due to airline capacity constraints. You will be experiencing a slight delay in delivery. We regret the inconvenience.

Kindly check and delivery the product. It suppose to deliver by 28-Dec-2021 but still not delivered....

My order has not reached yet it's been 10days my ordr is not received delivery boy is not calling. And simply cancelling the order .

We created a shipment on 13 dec and it was supposed to be delivered by 19 dec but then it was delayed and new estimate delivery date was 22 dec but now it’s 30 dec. They haven’t delivered the product yet. We paid ₹1816 shipment fees. Now who will take responsibility if customer declines the order most probably it’s gonna be rejected now. Who will bear the RTO chatges and shipment charges? The package is in Chennai since 12 days or more. The tracking id is[protected]
The shipment was done through Shiprocket.

Hi,

I am Abhishek Gupta booked a shipment on 5th Dec 2021 from delhivery.com to Nagaland from Kolkata tracking no.[protected]. I have raised multiple complaints through mail but no one is replying every time they are saying shipment is untraceable kindly wait for 48hrs 25days already crossed and it was having Christmas caps.
Package value is around Rs.5000 need full refund.

AWB: [protected] ; My consignment suppose to be delivered by 27/12/2021. but still not delivered. Item reached to Bangalore hub. But not getting delivered. There is no update. Raised Queries but no response. Customer care no. never get connected.

This company is secretive about providing contact numbers for their customer service. Emails are either responded with a "we apologize for your frustration" or not responded to at all.
Delivery dates aren't met. Tracking system is bogus and deceptive false information is posted instead of factual. Packages lying at final destination for 4 days remain undelivered and every day the "estimated delivery" changes.

The delivery man has misbehaved with me and didnot deliver my order to my flat.
My order AWB number[protected]....

Inordinate delay in delivery the consignment. Repeated calls to staff go unattended. Haven't seen a worse courier - not sure why people choose Delhivery. Had a horrible experience - package was in delivery center for 10+ days - once in August and this is repeating in December now.

Delhivery
May I know what is the issue going on with you guys? Why one of our customer's courier packages is not getting delivered yet?
There is no progress at all. AWB number:[protected]
May we expect the delivery today? Highly unsatisfied with the service
There is no direct/indirect way to communicate with you guys.
It is getting delayed since last week.
This would really impact our customer feedback and this is really very bad.

My orders from home centre and Myntra have been returned as delivery agents from Delhivery do not contact the customers but when you track it it says consignee unavailable, called customer and all that but the point is the customer is never called. It's already taking too long for the order to reach our place but no intimation is given how s the customer supposed to know. The order is then returned by Delhivery

I had an order from nestery delivered through delhivery with tracking id[protected] has reached near the destination place as shown in updates of delhivery site but has not reached the destined address.

My tracking id is[protected] of delhivery. My package date to deliver to me is 24 December but I'm still not getting it. my package was arrived 24 of dec. In ahmedabad today is 27 of December still I'm not received my package yet.

Transaction id:[protected]
I was told that order will be delivered by 28th and now expected delivery date is showing 30th.It would cause me inconvenience....

Hi Consumer Complaint Team,

"Tracking number[protected]LR Number:[protected]"

It's been more than a week but, i have yet not received a callback on the late delivery regarding my consignment on "[protected]" yet.

I was promised that my consignment(with original date of delivery as 21st Dec) would be delivered by 25th Dec but it has been 27th Dec now & yet there has been no delivery of my parcel.

Kindly help me in this matter at earliest.

Kind Regards,
Amey Raikar
[protected]

They are not delivered some of my product. And not picking up return. Courier boy behavior is bad he cut the call. They said yha aakar le jao. They can't come near my house.

TN [protected]
I haven’t been contacted for the delivery and I myself have been previous numbers used by delivery men of Delhivery and now today’s update says that the delivery has been cancelled!!!
This is bloody atrocious!

There is a package of mine in the Hub which was in ETUKURU ROARD, GUNTUR, AP., So the package was in delivery location but was not updated any status. I was going out of state for 3 days, so i went to the Hub to collect the package and the Employee (VENIGALLA. KOTESWARARAO) regretted to give the package and was telling in a wrong method which i had enquired the correct process from another branch of your company. So if was telling that your employee Mr.V.Koteswararao has misbehaved with me by using unparliamentary words. And still I haven't received my package . Whenever I contact him he was telling "I haven't gone to the Hub. So I didn't give you package". And now he completely blocked my mobile number because of i was contacting him. I will take severe action on him if i haven't delivered my package tomorrow. And his mobile number ([protected]). Your company was giving free salary ro him without doing his work and sitting in home.