Delhivery Complaints & Reviews

Dec 18, 2021

Updated by Abhishek halkude Please can anyone resolve this my complaint please i am requesting delhivery to deliver my product

Jan 03, 2022

Updated by The Indian Spirit It's been more than 10 days now, no revert from you yet.

May 02, 2022

Updated by Krishna Buchasia the issue has been resolved. finally have received the parcel today after 22days.

Dec 20, 2021

Updated by anurag1227 I received below response -

C2C
3:39 PM (20 minutes ago)
to me

Dear Anurag,

Sincere apologies for the inconvenience caused.

Please be informed that we will not be able to compensate for this damage as it occurred due to inadequate packing and product movement inside the box.
​
Such items should be packed in a hard hard EPS thermocol/carton box that provides rigid support from outside and the gaps filled with sponge and cushion material. Also, use five or six-ply bubble wrap from outside the packing. We have also mentioned the packing instructions on our website.

AWB[protected]

Thanks & Regards,
Charu Lata Pal
Customer Experience Team
Delhivery

How is this a solution, I have following points-
1) why pick up did not validate the packing
2)how can you break the whole box while delivery and add every burden on customer
3) if you can not take responsibility of safe delivery why there is plan named as protect and i have to pay extra 300rs for the same.
4) you damaged to whole product, now what is point of sending a product that too in original box of product with original packing.

I need compensation for the same, this is hard earn money and you can not get away with it by making some excuse.

Dec 17, 2021

Updated by Misbah Mulla Thank you, I received my parcel today itself.
It was not entirely Delhivery's fault, but even H&M is partially responsible for this.
The customer address was not complete on the parcel, which might have confused the Delhivery personnel. To which they could have contacted the end customer for verification. But all's well that ends well.
I am thankful for the representatives who called me up and rectified the issue and even delivered my products on the same day.

Dec 16, 2021

Updated by NivritiChadha No response and action on the complaint posted yesterday.. Why is the company sleeping and unduly delaying the scheduled pick ups causing discomfort to the customer.