Delhivery — complain regarding lack of transparency and customer service

Delhivery — complain regarding lack of transparency and customer service

A axit1809 from Delhi, Delhi

Hello, My name is Axit Patel. I am having a very bad experience from your side. My queries are not being answered and there is no way to get in touch with you as well. You guys turned Unicorn this year and you don't even have a dedicated customer care number to service your clients. Lack of transparency and lack of communication goes to show how important customer service is for you. I am sure you must have heard of Shree Maruti Courier, Shree Tirupati Courier Services, DTDC, Shree Anjani Courier Services etc. None of these are as big as you yet even they have dedicated customer support numbers for their clients. I am not even mentioning FedEx, UPL etc. You do not have any customer care number where clients can reach you to resolve an issue. Your customer service email replies after 48 hours. Whatsapp chat is not useful at all, very limited options. Updates regarding shipments are trash as well. You need to match your customer service to your level. Your attempt at customer service is just plain pathetic and pitiful. This incident has made me very cautious o[censored]sing you in future. I am sure, One client doesn't mean anything to you but I am planning to post this review everywhere and hopefully other people will realize how shocking your customer service is! Thank you. Was this information helpful? No (0) Yes (0)
Delhivery customer support has been notified about the posted complaint. Verified Support Jan 05, 2021 Delhivery Customer Care's response Hi, apologies for the trouble. We understand your concern and look forward to serving you in the best possible way. Please inbox us your registered account name & contact details on Facebook so that we can help you out. Thanks. Jan 05, 2021 Updated by axit1809 Nah, Thank you. I am done with you. Get a Phone Number first for your company.
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