Delhivery — Complaint Against Delhivery for Deficiency in Service and Non-Delivery of Complete Parcel

Website: www.delhivery.com

To,
The Hon'ble Consumer Disputes Redressal Commission,

I, Abhishek Kumar Pandey, wish to file this complaint against Delhivery for deficiency in service, negligence, and failure to deliver my complete parcel.

I had placed an order which was to be delivered to my residential address. However, the Delhivery delivery executive refused to deliver the parcel to my home and instructed me to collect it from the Delhivery warehouse/office instead. As I urgently required the parcel, I visited the Delhivery office and collected it personally.

The parcel was handed over to me by the staff present at the warehouse. I opened the parcel immediately in the presence of the Delhivery staff member, and during the inspection I found that **one item was missing** from the package. I immediately informed the staff member about the missing item. Instead of taking any action or recording the issue, he advised me to lodge a complaint through the Delhivery customer support portal.

Following his advice, I raised a complaint with Delhivery and provided all the required details. However, despite explaining that the parcel was opened in the presence of their employee and the missing item was reported immediately, Delhivery has failed to resolve my complaint. Their representatives are now denying responsibility and are refusing to provide the missing item or compensate me for the loss.

This conduct amounts to:

* Deficiency in service.
* Negligence in handling and delivering the parcel.
* Failure to provide the complete goods that were entrusted for delivery.
* Mental harassment, inconvenience, and unnecessary hardship caused to me.

Despite making genuine efforts to resolve the issue directly with Delhivery, no satisfactory resolution has been provided.

I respectfully request the Hon'ble Consumer Commission to:

1. Direct Delhivery to deliver the missing item immediately or reimburse its full value.
2. Direct Delhivery to compensate me for the inconvenience, mental harassment, and unnecessary expenses incurred in visiting their warehouse to collect the parcel.
3. Direct Delhivery to reimburse any litigation costs incurred in pursuing this complaint.
4. Pass any other order deemed fit and proper in the interest of justice.

I am enclosing copies of the following documents in support of my complaint:

AWB:[protected]
* Order invoice.
* Delhivery tracking details.
* Complaint/reference number raised with Delhivery.
* Screenshots of communication with Delhivery customer support.
* Photographs of the parcel (if available).
* Any other relevant supporting documents.

I declare that the facts stated above are true and correct to the best of my knowledge and belief.

Complainant Details:

Name: Abhishek Kumar Pandey
Address: Dularmau, Lucknow
Mobile: [protected]
Email: [protected]@gmail.com
Date: 01/08/2026
Place: Dularmau, Lucknow