Delhivery — Delay in shipment of order

My package with AWB {[protected] }
Is hold on greater thane for 5 days. The delivery date is 15 th. But till now it's didn't even moved a bit. Why always making us in trouble. I needed that urgently. They don't even have customer care number that humen talk., pre recorded voice response only. The shipment is on greater thane for 5 days and tomorrow 15th dec 2024 is the delivery date. Even though that's not moved from the origin itself