Delhivery — Deliberate attempt to extract additional fees from customers by limiting their choices

Address:Plot 5,sector 44 Gurgaon, Haryana - 122001

I am trying to book a shipment with Delhivery for a package weighing 477 grams. However, I was dismayed to find that upon confirming the shipment booking, the only available option was the default range of 500 GM–2 kg. Despite there being other suitable options for my package's weight, they were inexplicably disabled, leaving me with no choice but to pay extra for a service I did not require.

This practice appears to be a deliberate attempt to extract additional fees from customers by limiting their choices and forcing them into unnecessary expenditures. Such conduct not only undermines trust in Delhivery's services but also raises serious ethical concerns.

I urge you to investigate this matter promptly and take appropriate action to rectify the situation, such as revising the booking system to allow customers to select the most suitable option based on their package weight, and ensuring transparency in pricing and service offerings.

Their addresses:

Plot 5, sector 44 Gurgaon, Haryana - 122001

Plot No.59A-1 and 59A-2, Pilerne Industrial Estate, Pilerne, Bardez, Goa - 403521

Prestige Towers, 6th floor, 99 & 100, Residency Rd, infront of Cash Pharmacy, Shanthala Nagar, Ashok Nagar, Bengaluru, Karnataka - 560025

Aurobindo Galaxy, Plot No. 1 forming part of Sy. No. 83/1, Hyderabad Knowledge City, Raidurg, Hyderabad - 500081

Prima Bay, B-wing, 6th floor, CTS No. 117A/1D, Gate no. 5, TC - II, Saki Vihar Road, Powai, Mumbai - 400072
+4 photos
Was this information helpful?
No (0)
Yes (0)
Delhivery customer support has been notified about the posted complaint.
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    By clicking Submit you agree to our Terms of Use
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    Delhivery Phone
    +91 12 4671 9500
    +91 12 4471 8919
    Delhivery Address
    Plot 5, Sector 44, Gurugram, Haryana, India - 122002
    View all Delhivery contact information