Delhivery — Delivered product from fake website with COD

Address:

DELHI NCR Plot 5, Sector 44, Gurugram, Haryana - 122002

Today I received a parcel from Delhivery, due to covid protocol all the parcels are now collected by security at the gate, but the delivery agent asked me to pay COD cost over the phone, as per the SMS (from Delhivery) Rs. 594/- We made the online payment.

On looking at the packet we realize that the label does not mention the seller details, and whatever is mentioned in the smallest possible font size is for misleading.

Some desperate seller has sent a product with a COD option to me. Delhivery has not followed any protocol of mentioning the details on the label or even checking if there is a web portal that exists or not to send such COD parcel.

Now the question is how do I get my money back?

How do I know from which portal this order was sent?

Even Delhivery SMS does not mention the name of the website that has sent this unsolicited parcel.

All in all, m/s Delivery has taken the payment from me, I think they are responsible for stopping the malpractice and my refund.