[Resolved] Delhivery — Delivering fake products and cheating customers | |
B S Enterprises (Sagar enterprises) contacted via Olx for iPhone purchase. and they told the first price of 20K after a discount of 17K. but have to courier charge 500rs. I paid and they delivered on the same day via DELHIVERY COURIER SERVICE. tracking no[protected]. but this shipment hold at delhi DELHIVERY COURIER SERVICE end for 4 days. inbetween the sender called and told. it is returned. so pay again 500 for the new courier. I denied it and told to send it again. after 6 days I received the duplicate product. but I had doubts. so I told you to open the item by courier delivery boy itself. so I returned immediately.and the delivery boy took 200 more for return. both courier service and sender jointly cheating the people. Was this information helpful? | |
Aug 6, 2021 Complaint marked as Resolved Delhivery customer support has been notified about the posted complaint. | |
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We're sorry for the inconvenience caused to you.
We wish to look into your concern on priority. However, we would require more information to assist you appropriately
Please find below the list of required information -
1) Kindly share the pertinent Ad Id / phone number or email Id/ that you are referring to.
2) You may also share the suspect's contact details used on OLX with us.
3) If you have made any payment, kindly share some supporting proof that you have made the money transfer such as bank transaction(s)/online transaction(s).
4) Please email us all possible details at [protected]@olx.in, as it will help us resolve the issue appropriately.
As you would be aware, OLX only provides a platform to seller and buyer and we do not participate or interfere in negotiations during transactions.
We would also suggest you contact the legal authorities and file an FIR with them regarding this matter. For any clarification, the police can reach out to us at [protected]@olx.in.
In the event it is required by the police or other legal authorities, OLX will provide the access records (IP, email, and date and time of posting) of the user who posted the ad to the appropriate legal agent. We look forward to your response.
Hope the provided information helps.
For further query or clarification, please call us on our customer care helpline from your registered mobile number or write to us.
Thank you for your patience and support.