Delhivery — Delivery partner delibrately cancelled my return pick up request

Website: savana

I am writing to raise a formal complaint regarding your delivery partner, Adil Mirza, and the mishandling of my return pickup request. I raised a return request with Savana on 23rd September, which was subsequently cancelled by your delivery partner citing a “failed quality check.” However, this is completely inaccurate, as the item was never picked up and no quality check was conducted whatsoever. Moreover, Adil Mirza did not make any genuine attempt to contact me regarding the pickup, nor did I receive any call or communication from him before the return was marked as failed/cancelled. Marking a return as unsuccessful on the basis of a “failed quality check” when the item was not even collected is highly concerning and reflects a serious lapse in service. This has caused me unnecessary inconvenience and has directly affected my ability to return the product. I request Delhivery to urgently investigate this matter, verify the delivery partner’s records and activity, and provide a clear explanation as to why the return was cancelled without any pickup or quality check being conducted. I also request that the return pickup be arranged again at the earliest without causing me any further inconvenience.