Delhivery — Incorrect customer-refused status and poorly coordinated redelivery

Delhivery attempted delivery to my workplace at approximately 9 pm. I repeatedly told the courier by phone to leave the parcel with security. The parcel was not handed over, and the shipment was then marked "customer refused delivery" and a return was initiated. I did not refuse the parcel.

After I contacted both the seller and Delhivery, a further delivery attempt was arranged. That attempt was made to the same business address on Sunday, 4 October 2026. I received repeated calls from the courier and a local office representative. I could not resolve the handover instructions in English with either person.

This was poor delivery coordination compounded by an inaccurate delivery status. Delhivery should correct the refusal record and arrange delivery with clear communication at a suitable time. My experience of the service has been extremely disappointing.