Delhivery — Package Containing Turbo Cooling Blower Delayed Over 2 Weeks at Nearby Facility, Still Not Delivered

I am writing to express my frustration regarding a significant delay in the delivery of my package by Delhivery. My package, which contains a Turbo Cooling Blower, with tracking number AWB #[protected] arrived at the nearby facility in Aluva over two weeks ago on[protected]. Despite multiple follow-ups and assurances from Delhivery's customer support, my package has still not been delivered.

Details of the Complaint:

Order Date:[protected]
Expected Delivery Date: in 5-7 days
Current Status: Arrived at Aluva facility on[protected], but not yet delivered.
Tracking Number: AWB #[protected]
Order Confirmation Number: Order No. 35617
Item: Turbo Cooling Blower
I have reached out to Delhivery's customer support team multiple times through [email/phone/chat], but I have not received a satisfactory response or resolution. The delay has caused me considerable inconvenience as I urgently need the Turbo Cooling Blower for my business purpose.

I request immediate action to ensure the prompt delivery of my package. If the issue is not resolved at the earliest, I will be compelled to escalate this matter to higher authorities and relevant consumer forums.