Delhivery — Package no delivered

Address: Bangalore

I requested pickup and drop off from Delhivery on 12th December for intracity delivery. They have received the package at their facility center on 12th December itself but it is still not out for delivery. I raised the ticket for the delayed delivery but did not get the satisfactory response. Now, I am also not able to send the message to enquire about the status.

AWB No:[protected]
Ticket ID - J[protected]