Delhivery — Return not pick up

I placed a return on 18th jan 2022 on ajio..since that day, the item was showing out for pick up. But the delivery team of Delhivery didnt even contact me. It showed out for pick up for 4 days, on 22nd jan they updated the status of pick up as "customer not available in the address". They didnt even call me and did this.