[Resolved]  Delhivery — Return order didn't get picked up

I raised a complaint regarding a damaged product purchased from nykaa app then they issue its pick up on 23 jul 2024 . Delivery agent called so my brother take the item to return it then Delivery agent said that i 've to return 2 items however i complained about only 1 item. And i also gave the OTP. But He didn't take the item then i called him why you didn't take the item he said i 've to return 2 items i told no its only a single product he didn't listen to me and talked very rudely and said then where he get the other. I tried to talk him and told plz check from your side may some technical issue is there. But he didn't listen and disconnected the call. Then again i called him and told if he was not taking the order then plz cancel so that i can reschedule it again. He canceled the pick up by giving the reason that i was unavailable. From that i'm trying to get the damaged item returned but its in vain. I reschedule it for 24 jul 2024, 25 jul 2024 but no picked up the parcel. I also tried to make complaint on the delhivery service they replied that today will pe picked up the product but no response no tracking updates plz resolve the issue asap . Thank u