Delhivery — Shipment delayed and no updates from the company

Hi,

It's 11 November today. My Parcel left on 23rd October from Delhi. It was supposed to be delivered by 27th October. Ever since then there's only been delays and the delivery gets pushed by a day everyday and there has been zero follow up from company's end except these ridiculous automated replies.

I have been very patient and have waited for almost 20 days now. This is the worst delivery experience ever. I need a response with specific details on their end asap.