[Resolved]  Dell / CompuIndia — Paid advance for Laptop (cod) but even after 3 days, no delivery

Address:

Bangalore, Karnataka

Shipment No.[protected] Order No.[protected] hi, Ordered a laptop on the 13-5-14. Their website showed 24hrs delivery and on 14th received Shipment Date - May 14, 2014 11:46:35 AM. But, the product wasnt delivered. Called their customer support but nobody answered. so followed it with mail and received a reply stating the new delivery date as 15th. The day arrived but not the product. Tried calling again for several times and finally it was answered but it was a recorded message saying, " this number is out of range...", and then the call ended after 45 seconds . On the 16th, I again started calling them, bingo, someone answers. I ask him about the strange message and he said it is a line problem. I make it clear to him about their third rate service . He then promises to deliver it by 6 : 30 pm the same day. Again, no product. My advance of 2, 000 is lying in their account and if I ask for refund/ cancellation they deduct 1, 500 rupees. I want a complete refund for their UNTRUSTWORTHINESS . Lokesh Bangalore