Dell India Complaints & Reviews

I'm totally disappointed with fell services for customer. I suggest u all pls don't buy dell laptop because the company only believe sell the product and after that not provide good service. Im buying a laptop from flipkart and I want to extend my warranty in festive offer but there is no source. I call at customer care number but he is totally refuse me. So again i request to all don't buy dell laptops again. Regards Sunny Sharma

I have purchased dell Inspiron 5558 a few days ago and was facing some issues with the installation of Mcafee. Assuming that I'll get a better guidance on the installation procedure from customer care, I called the customer care- [protected] [ then dialled 4 followed by the recorded instruction(09.11.2015 at 16:46)] where a " supposed to be customer friendly executive" named Deepti answered the call. It seemed because of some network issue I couldn't get her voice properly and naturally asked her a couple of times to reiterate. Now to my utter surprise or should I Say SHOCK her remaining sense of dealing with so called valued customer had just vanished . She not only became unexplainably rude but also disconnected the call on my face . Till date I didn't receive a single call from Dell Customer Care and my query remained unanswered. If this is the normal way of behaving of the customer care executives of a reputed brand as Dell I really wonder whether there would be a single "customer" of Dell in future. It will be appreciated if customer care executive starts assisting customer instead of arrogantly ordering customer how to talk. Hoping that this mail shall make Dell address the issue of such unapologetic rude behaviour of it's customer care executive . Thanks, Ishani

Dear Sir/Mam My laptop(DELL) is not working properly, so i submitted the laptop on 06.11.15(friday) at Shee Shyam Computer & Co, EC-20, Salt Lake City, Ground Floor, opposite city center-1, kolkata-64.At first they told me they will inform me within saturday, but they didn't inform me till now.Today Morning(Monday, 09.11.15) i visit that showroom, again they told me they will inform me within 5pm.Again they didn't inform me.Again i visit the show room at 5:30pm but they couldn't tell me what's my laptop's problem and what will have to do.

I've purchased dell 5548 laptop 2-3 months ago, and it is not performing good.
it takes alot of time to start, sometimes it doesn't even start, i have got windows recovered once from the dealer from whom i've purchased this laptop.but there is no improvement.
this is so annoying i've spent 53000 and got this piece of .

I have purchased Dell laptop last year in november 2014 but within 1 year i have changed my screen for 3 times and still it is not working properly.I trust the company so i purchased the same. It is still creating issues. I want to replace my laptop so that i will not face anyproblem in future.

As per discussion with you, I am here by sending my original invoice for correction so please update my warranty to 12 Feb 2015, (Dell Laptop Latitude 3540) For more detail please see attached image. I had called many time to Digital Compusystems pvt. ltd. Nehru Place Delhi but no response. You are kindly requested to consider this. Regards!! Vikas Agnihoitri

I have purchased a laptop (DELL INSPIRON 3558) from a dell retail outlet on 3rd october 2015 but when I entered in my BIOS on 19th Oct I found that it is a DELL VOSTRO 3558. There was a sticker pasted on the front of the laptop of inspiron 15 5000 series But the serial no. displays that it is a vostro system. I have contacted my dealer but they are saying that we are not responsible for this you have to contact dell. I have also contacted the customer care department but they are only transferring my calls to other department every time but I have not got any resolution yet. SR no.[protected]Given By Dell ) DEALERS DETAILS :- Dealer - DELHI COMPUTERS Address - LG9B SAKET TOWER S.P VERMA RAOD PATNA 80001 Contact person - [protected], [protected], [protected] I want my REFUND of Rs. 37, 500 but they are not giving because of some non sense reasons. Take some strict action against the dealers and dell.

I bought a laptop dell inspiron 15 3000series. Express code is[protected], Service Tag : C549J52
I want to return this laptop or exchange this system . I don’t like this system, very poor performance.
I request you to return or exchange the system.
I want dell to return this .it is still under return policy but dell is denying to return.
Please take action on this.

I am using your product DELL INSPIRON 15 and i sure tht this produc(laptop) is having
2GB grsfic card (AMD A6)
4GB ram ..etc
and bluetooyh also and when i buy this laptop my blueooth was not working form that day i complain to shop they tell it is not ther fault call coustmer service
but it was not possible i request u that send one your man to repaire my laptop regarding the problem of bluetooth
my number: [protected]
2) [protected]

I recently bought a Dell Inspiron 5558, soon after I unwrapped it I noticed a dent on the card reader slot, I immediately called up the customer care to check if its covered under warranty, the reply was same old 'physical damages are not covered' I replied Okay I am ready to pay for replacing the damaged part & panel. The reply was quite surprising they do not have the spare parts yet & they have no idea when it will arrive. I was forced to put my laptop in a Dell Authorized service center just to get the dent repaired so that I can access my card reader. After receiving from the service center the laptop now looks 2 years older with scratches on the back panel. One Serious question to DELL, Is your company's commitment to a customer is over as soon as he has walked out of the showroom with your product. I seriously think I made a big mistake buying DELL Manish

Name: Rohit singh Address: Kamothe, Navi mumbai(Maharashtra) This complain is about the Tablet dell venue 7 I purchased in may, 2015 but on 24 october that tablet has stopped to function. I request to kindly provide me with the required solution.

Date of incident : 19 Oct My complaint no: #[protected]# I was having issue that my laptop will shut down automatically after some time. For this, windows cd was sent to me but I have been contacting the guy for 4 days and he is not responding at all. And whenever I say I want to make a complaint against the guy, they hung the phone on me. I want to make a complaint against the guy who is handling this issue and immediate resolution of my issue

Sir, i had deposit my product dell alienware 17 laptop for repair keyboard on dated[protected] at Dell Authorized Service Centre under serial no 6303m12. but on several reminders and visits they didn't repair my product which was in the warranty. every time they said the we are chakeing your system.

Sir, i had deposit my product dell tab model no venue 7 for repair on dated[protected] at swastik computer, LUDHIANA. under serial no G5LL122. but on several reminders and visits they didn't repair my product which was in the warranty. every time they said the we didnt receive the part from the company

Sir i have taken dell 3442 in February 2015 from Nepal, it is working good till now but now there is a problem in display, a line appear on it which make it ungraceful, now I'm in India right now so please get solve my problem as soon as possible

WHAT THE HELL.. I didn't use it hardly for 3 months and what ever I open it says unfortunately that particular app cant be opened... hey its even infected to settings, keyboard and bla bla blaa...everthing... I thought dell a one of the best companies... you proved iam totally wrong... dell products _/\_ [censored] ... hey please recover me from this guys...

We have purchased the DELL TAB 3740 7 " in the month of november last year, though its very late for me to file a complaint now but im still doing so as it should come in notice to people that this product is bad. From the very 1st day of purchase of this above said product it has been having a serious problem of lag. The product just does not seem to respond at any given point for any of its inbuilt functions as well forget external apps. We send it back to the showroom where we purchased it from with the original bill, box, and all its accessories, but they said the product itself is the way it is and cannot be replaced. We would like to know is there any way we can exchange the product or refund the product. Thanking you a loyal customer .

Hi, I have purchased a dell laptop from Chaina Electronics, 6th Sep. 2015. Dell Model no. Dell Laptop INS 3542(I-3 4005/4/500/DOS Black) 6skf532 I'm facing the Battery weak issue from 10 days, plz register my complaint on urgent basis.

I have purchased a Dell Tab Venue 8 32GB (WIFI+3G) on 29/1/15 from National Radio Products vide their Invoice No.10504. The said Tab started trouble from the month of July, 2015 and my brother have submitted the Tab with Dell service center at Trust House on 3/8/15. They told me that the problem will be resolved within 3/4 working days, but till date nothing has been happened. Whenever I am asking them they are saying that still it is in process. They neither returning the Tab not giving me a fresh one. We have also submitted the copy of Invoice with them twice, but nothing has been happened. So, we request you to kindly solve my problem and help me in getting a fresh one.

I have bought Dell Inspiron 11 3000 Series. I bought this Laptop in March. And till date I have had problems with - daughter board crashed - Mother board crashed - DC crashed - now WIFI and Bluetooth connection is having a problem. I have wasted so much of time behind this Laptop. Its a new piece and Dell is only giving us services under warranty. Every month I have a new problem. What happens after warranty period expires??? The customer service guy himself confessed that it is one of the pieces who have problem and we have been unlucky to have this laptop. So please can you look into this and try to change this piece. I have taken a loan to buy this laptp and I cant afford to keep buying new laptops. Its a genuine request.