Dell India Complaints & Reviews

I purchased a dell laptop and found a bright spot on the screen, Immediately I requested to replace the laptop asap. So they accepted the replacement request and it took around one month the whole process for replacement. But when i got the new one, I found there are a lot of issues in the laptop like (Bluetooth is not working, System being very slow, touch pad doesn't work, keypad doesn't work properly etc etc). Then I tried a lot to fix the issues myself as well with the help of their technical support, but all in vain. Eventually I tired of being calling and calling the support and stopped contacting dell support. I don't know what to do ?

SR Number[protected]As registered with Dell) India technical support wasn't able to arrange the parts for a laptop in warranty due to certain issues at their end basically the parts being unavailable for more than 30 days and I waited for those many days hence they processed for a replacement of the faulty unit with a refurbished one.

The unit was picked up from my place prior to delivering the new system as per their policies on the same day itself and every now and then after repeated emails from my end they replied me stating we're working with our factory team to get this issue sorted out but they didn't .

And after awaiting for 60 days they're saying that we cannot go ahead with the replacement as the part number on some parts of the laptop aren't matching their records.

How come I'll be aware of that ?? Dell doesn't provide us a list of all the part numbers on each and every component of the laptop while taking money from us initially neither he asks us to open up the laptop and check all the part codes and then confirm with their factory and then pay them.

The unit was in their factory for these many days how'll I be assured that the parts are the same or not and how come I being a customer would be aware of the part numbers and all. Dell asks end users to verify the SERVICE TAG/SERIAL NUMBER while purchasing and that I did.

And of all, I didn't ask them for any replacement .. It was Dell with whom the parts weren't available I awaited but they couldn't arrange the parts so I asked for an alternate resolution because I was facing a lot of issues for the same.

I want to sue them under Section 420 of Indian Penal Code.

I given a laptop to dell service store, the problem only an changing the hard disk technician told me, i to agreed for that, he charged me RS5200/-, I asked out side same 500HD is available for 3000/-, He not bothering about the customers yet he havn't given a proper answer.I[censored] want means do outside only, why you came here, He is not at all giving respect
More over pls don't buy DELL products bludy

I have recieved the laptop after 15days, problem still persists - many Files/folders got hidden up (issue starts the day motherborad replaced on 16th MAy'15) - screen fluctuation/flickering - Itune backup data lost Not able to undertsand the expertise where it lies - out side of cap or inside of mind Before my laptop's warranty expired, I have handed over the laptop so that mother board can be replaced thougt it has not been undertaken. After speaking to your colleague/team member, he said hidden files problem solved and as per his expertise - files copied form hidden files and created a new folder wherein the files pasted and issue resolved. However I as leyhman dont believe that this step/activity should come from service engineer. "C" drive data formatted without my knowledge and now I am facing issue with pivotal docs lost which was saved in ITUNES. - as per discussion with your colleague stating he has taken a backup of c- drive and what i found he has copied all desktop items and pasted in folder named as c-drive back up.. WHAT IS THIS??? I need my itunes backup data back. PLEASE.

I'm totally disappointed with fell services for customer. I suggest u all pls don't buy dell laptop because the company only believe sell the product and after that not provide good service. Im buying a laptop from flipkart and I want to extend my warranty in festive offer but there is no source. I call at customer care number but he is totally refuse me. So again i request to all don't buy dell laptops again. Regards Sunny Sharma

I have purchased dell Inspiron 5558 a few days ago and was facing some issues with the installation of Mcafee. Assuming that I'll get a better guidance on the installation procedure from customer care, I called the customer care- [protected] [ then dialled 4 followed by the recorded instruction(09.11.2015 at 16:46)] where a " supposed to be customer friendly executive" named Deepti answered the call. It seemed because of some network issue I couldn't get her voice properly and naturally asked her a couple of times to reiterate. Now to my utter surprise or should I Say SHOCK her remaining sense of dealing with so called valued customer had just vanished . She not only became unexplainably rude but also disconnected the call on my face . Till date I didn't receive a single call from Dell Customer Care and my query remained unanswered. If this is the normal way of behaving of the customer care executives of a reputed brand as Dell I really wonder whether there would be a single "customer" of Dell in future. It will be appreciated if customer care executive starts assisting customer instead of arrogantly ordering customer how to talk. Hoping that this mail shall make Dell address the issue of such unapologetic rude behaviour of it's customer care executive . Thanks, Ishani

Dear Sir/Mam My laptop(DELL) is not working properly, so i submitted the laptop on 06.11.15(friday) at Shee Shyam Computer & Co, EC-20, Salt Lake City, Ground Floor, opposite city center-1, kolkata-64.At first they told me they will inform me within saturday, but they didn't inform me till now.Today Morning(Monday, 09.11.15) i visit that showroom, again they told me they will inform me within 5pm.Again they didn't inform me.Again i visit the show room at 5:30pm but they couldn't tell me what's my laptop's problem and what will have to do.

I've purchased dell 5548 laptop 2-3 months ago, and it is not performing good.
it takes alot of time to start, sometimes it doesn't even start, i have got windows recovered once from the dealer from whom i've purchased this laptop.but there is no improvement.
this is so annoying i've spent 53000 and got this piece of .

I have purchased Dell laptop last year in november 2014 but within 1 year i have changed my screen for 3 times and still it is not working properly.I trust the company so i purchased the same. It is still creating issues. I want to replace my laptop so that i will not face anyproblem in future.

As per discussion with you, I am here by sending my original invoice for correction so please update my warranty to 12 Feb 2015, (Dell Laptop Latitude 3540) For more detail please see attached image. I had called many time to Digital Compusystems pvt. ltd. Nehru Place Delhi but no response. You are kindly requested to consider this. Regards!! Vikas Agnihoitri

I have purchased a laptop (DELL INSPIRON 3558) from a dell retail outlet on 3rd october 2015 but when I entered in my BIOS on 19th Oct I found that it is a DELL VOSTRO 3558. There was a sticker pasted on the front of the laptop of inspiron 15 5000 series But the serial no. displays that it is a vostro system. I have contacted my dealer but they are saying that we are not responsible for this you have to contact dell. I have also contacted the customer care department but they are only transferring my calls to other department every time but I have not got any resolution yet. SR no.[protected]Given By Dell ) DEALERS DETAILS :- Dealer - DELHI COMPUTERS Address - LG9B SAKET TOWER S.P VERMA RAOD PATNA 80001 Contact person - [protected], [protected], [protected] I want my REFUND of Rs. 37, 500 but they are not giving because of some non sense reasons. Take some strict action against the dealers and dell.

I bought a laptop dell inspiron 15 3000series. Express code is[protected], Service Tag : C549J52
I want to return this laptop or exchange this system . I don’t like this system, very poor performance.
I request you to return or exchange the system.
I want dell to return this .it is still under return policy but dell is denying to return.
Please take action on this.

I am using your product DELL INSPIRON 15 and i sure tht this produc(laptop) is having
2GB grsfic card (AMD A6)
4GB ram ..etc
and bluetooyh also and when i buy this laptop my blueooth was not working form that day i complain to shop they tell it is not ther fault call coustmer service
but it was not possible i request u that send one your man to repaire my laptop regarding the problem of bluetooth
my number: [protected]
2) [protected]

I recently bought a Dell Inspiron 5558, soon after I unwrapped it I noticed a dent on the card reader slot, I immediately called up the customer care to check if its covered under warranty, the reply was same old 'physical damages are not covered' I replied Okay I am ready to pay for replacing the damaged part & panel. The reply was quite surprising they do not have the spare parts yet & they have no idea when it will arrive. I was forced to put my laptop in a Dell Authorized service center just to get the dent repaired so that I can access my card reader. After receiving from the service center the laptop now looks 2 years older with scratches on the back panel. One Serious question to DELL, Is your company's commitment to a customer is over as soon as he has walked out of the showroom with your product. I seriously think I made a big mistake buying DELL Manish

Name: Rohit singh Address: Kamothe, Navi mumbai(Maharashtra) This complain is about the Tablet dell venue 7 I purchased in may, 2015 but on 24 october that tablet has stopped to function. I request to kindly provide me with the required solution.

Date of incident : 19 Oct My complaint no: #[protected]# I was having issue that my laptop will shut down automatically after some time. For this, windows cd was sent to me but I have been contacting the guy for 4 days and he is not responding at all. And whenever I say I want to make a complaint against the guy, they hung the phone on me. I want to make a complaint against the guy who is handling this issue and immediate resolution of my issue

Sir, i had deposit my product dell alienware 17 laptop for repair keyboard on dated[protected] at Dell Authorized Service Centre under serial no 6303m12. but on several reminders and visits they didn't repair my product which was in the warranty. every time they said the we are chakeing your system.

Sir, i had deposit my product dell tab model no venue 7 for repair on dated[protected] at swastik computer, LUDHIANA. under serial no G5LL122. but on several reminders and visits they didn't repair my product which was in the warranty. every time they said the we didnt receive the part from the company

Sir i have taken dell 3442 in February 2015 from Nepal, it is working good till now but now there is a problem in display, a line appear on it which make it ungraceful, now I'm in India right now so please get solve my problem as soon as possible

WHAT THE HELL.. I didn't use it hardly for 3 months and what ever I open it says unfortunately that particular app cant be opened... hey its even infected to settings, keyboard and bla bla blaa...everthing... I thought dell a one of the best companies... you proved iam totally wrong... dell products _/\_ [censored] ... hey please recover me from this guys...