| Address: 400059 |
| Website: www.dell.co.in |
I recently bought a Dell Inspiron 5558, soon after I unwrapped it I noticed a dent on the card reader slot, I immediately called up the customer care to check if its covered under warranty, the reply was same old 'physical damages are not covered' I replied Okay I am ready to pay for replacing the damaged part & panel.
The reply was quite surprising they do not have the spare parts yet & they have no idea when it will arrive.
I was forced to put my laptop in a Dell Authorized service center just to get the dent repaired so that I can access my card reader.
After receiving from the service center the laptop now looks 2 years older with scratches on the back panel.
One Serious question to DELL,
Is your company's commitment to a customer is over as soon as he has walked out of the showroom with your product.
I seriously think I made a big mistake buying DELL
Manish
Dell India customer support has been notified about the posted complaint.