Den Boomband — internet not working from past 4 days. reached out to company 4-5 times but no positive response.

Address:	New Delhi, Delhi, 110018
Website:	Den BOOMBAND

I am a registered den boomband customer with registered mobile number being [protected]. My internet is not working from the past 4 days. I called customer care after one day and they assured that the service has been interrupted and it will start in 5 hours. Now it's been 4 days that i have been waiting for their "5 hours" to end but all in vain. I have been calling the customer care each day and they simply don't have a specific answer for when the services will be resumed. I dropped them a mail too but they hardly bothered to respond. I have made advance payment for 2 months. I asked them to refund the amount if they can't offer me the required services. But they simply refused to refund the amount.

Please help me for what should be the next step i need to take against this company.

Thanks
Richa
[protected]