Den Networks — den networks cable overcharging

Jun 15, 2019

Updated by abdulhamid9735 This issue is still not solved.

Below are details of selected channels and rates including GST.

Three star cable providing den networks service is not implementing trai rule of selected channels/packages by consumer even after submission of form with selected channels. It is overcharging now rs 400 instead of rs 350 previous monthly payment. Also, not showing channels as per selection. Contacted den customer care but they are saying your smart card is not active in system. Please ask operator to submit caf/paf form. How come we are viewing channels if smart card is not active.
I have submitted the packages of channels i want to see and the DEN service provider refuses to give me those channels in the rates as per TRAI regulations. He is asking for much higher money than those calculated as per TRAI.
Details of my selected channels and rates including GST mentioned below.

Network Capacity Fee:-
153.40

Broadcaster Packs:-
Star Marathi Base Pack Rs 57.82
Sony Platinum Pack Rs 81.42

Paid Channels :-
&TV Rs 14.16
AAJ TAK Rs 0.88
COLORS Rs 22.42
Discovery Channel Rs 4.72
Discovery Kids Rs 3.54
Disney Junior Rs 4.72
DSPORT Rs 4.72
Nick Rs 7.08
Nick Junior Rs 1.18
Sonic Rs 2.36
National Geographic Channel Rs 2.36
NDTV India Rs 1.18
News18 India Rs 0.118

Free Channels:-
ABP News
DEN Cinema
DEN Movies
DEN Prime
DEN Spiritual
India News
INDIA TV
Local Channel 9
Local Channel 10
Local Channel 12

Total Fees :- 362.078

Cable Operator still charging 400 and not providing channels selected.
Other Grievance 1299799 has been closed without any resolution.

Please action on this.

Thanks,
Abdul