Den Networks — high speed broadband internet plans

Address:

TMU Medical College Campus, Faculty Block E, Flat No 203, 2nd Floor, 244001

I opted for den broadband high speed internet plan 25 mbps with monthly data pack 600 gb. The cable was laid yesterday on 02 march 2019 and was functional from the afternoon of 02 march itself.

On use of installation of promised plan and on using it i found a lot of lag in video playing only with very frequent and annoying buffering giving you tension headache.

I will be absolutely correct if i complain that promised broadband internet speed is not provided by den and it’s distributors.
On checking download speeds at different timings on 02 and 03 march using app speedtest.net the results are each day a down load speed of 7 to 8 mbps only of the promised and purchased plan of 25 mbps.

I would also like to inform you that no receipt of installation charges of rs 3000/-paid to the den distributor as well as no receipt for money rs 1143/-paid for plan 25 mbps was issued in spite of my insistence.

Similarly no warranty or guarentee documents of the the supplied adapter and router was issued to me.

This proves therefore the hardware supplied are inferior quality and not meeting the standards required for highspeed broadband internet spoiling the reputation of den company.
Please confirm and reply back as to the brand and other related specifications of the adapter and router recommended to be supplied your distributors across the country to all den customers of high speed broadband internet as well as the warranty period promised by den for supplied adapter and router.
I am confident of your reply as well as required action by den to provide the promised quality services and all documents filled in / signed and stamped by distributors on behalf of den
I am sorry to hear that i have been grossly overcharged with no receipts and warranty and supplies of inferior adapter and router.

I would like to inform you that i am an army officer of indian army. If this is the standards of den services to army officers, then what what must be happening with general civil customers.

Please reconcile.

With warm regards
Thanks
Yours sincerely
Dr colonel manjit singh chahal