Den Networks — Money not refund /fraud/harassment

Address:	New Delhi, Delhi, 110006
Website:	www.dennetworks.com

I had been using den boomband for about an year (In 2015) and then i had to relocate.
I contacted o move my connection to my new location (Daryaganj, new delhi -110002) and i was told that it is not available at that location.
The customer support also told me that i need not do anything to end the connection and it would be ended and router and modem will be collected.
However, no further communication was made from den regarding the recovery of modem and router. Instead i started getting calls from den boomband executive(Javed) in okhla that den will provide me with broadband connection to my new house location for an yearly amount of rs. 3779.

I confirmed multiple times if the connection is available at my location or not, and he insisted that it is available. So i agreed for an yearly subscription of the services.
An executive by name of "naveen" (Mob: [protected]) visited me and took rs 3779 in cash from me and gave me a receipt and told me the connection would be installed soon.

Now, i waited but no connection was installed and when i asked the executive from okhla, he replied that the connection is not feasible at my location.
Since then i have raised multiple complaints regarding the refund of money and there is no success.

Below are the few complaint numbers that i have which have been made but there is no success despite the assurance from customer service executive that these will be resolved in 24 hours.

- id702432
- ic711431

After submitting this complaint to [protected]@denonline.In i got another harassing reply that my data plan is already consumed and that's why they are closing this complaint. I cant imagine how i can consume the internet service when i don't even have a connection/installation.

I need my money back.