Den Networks — no channels active even post payment

Address:

New Delhi, Delhi, 110087

According to trai rules have submitted money for the new channel subscriptions with den. Now the channels are still inactive post 5 days of payment. Den says contact cable operator and cable operator says to connect with den. When den was not ready for the change.. Why did they accept the payments and switch off the channels. 100000's of people facing same issue.. No one to hear.
Complaint no. With den - 1575278.