Den Networks — no show of zee network and barbaric behaviour by accounts team

Sovil K

Address:

Gurgaon, Haryana, 122002

Hi,
It has been 4 months now that i have been complaining about the no show of zee network channels. Every time the customer care has assured me to get the services back within 15 days. Clearly, the same has not happened till yet.
Although, when the same has been discussed for discounting the bills in lieu of missing channels, i was told for zee channels i should be paying extra - over and above the regular bill amount.
This is such an unprofessional and time consuming argument which is leading to nowhere. Have raised consumer complaint earlier as well, but none was heard. Trying again.
Hoping at least this time i would be heard!

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DEN Networks customer support has been notified about the posted complaint.

Apr 14, 2018

Updated by Sovil K Also, as per the customer care, few Den cable users have Zee channels working on their set top box and other users would be activated sooner - statement I am hearing from 3 months now!!!

Apr 16, 2018

Updated by Sovil K Den cable network customer care doesn't care or respond to any queries. Plus, they are incompetent and less trained to handle anything. It is just a check point, I feel. Passing this message to their customer care is never gonna solve the problem.
Also, as I indicated above, I came down to this forum only because all other attempts including talking to Den Cable network customer care had failed.