Den Networks — Not providing payment receipt of cable subscription

Address:

Unit No.116, 1st floor, C Wing, Bldg. No. 2, Kailas Industrial Complex, L.B.S. Marg, Park Site, Vikhroli(West), Mumbai-400079

Dear Den,
I'am from kerala. i have the following 3 complaints regarding cable subscription:

1). Our LCO not ready to provide bill receipt of payment.
2). My LCO changed my subscription package without my permission.
3). How to know my subscription package details, there is no option found in your web site https://www.dennetworks.com/
to view my current package.

This is the violation off Trai rule. Please do needful.