Den Networks — not reviewing signals

Address:

Main Bazaar santrampur, Panchmahal, Gujarat, 389260

I'm having DEN cable for more than 2 years and more overly it's not been viewing any signal for many times in a day . And for any help required for it the people of DEN says that it's not are fault it is from higher stations only and says we can't do anything . And for any customer service they are also too lazy to come and check at our home as also we are paying to it.
So, please take to it and resolve it .