Den Networks — pathetic services for broadband services for 50 mbps speed. id: ch94481376

Address:

New Delhi, Delhi, 110018

This is the most horrifying experience with den network.in-spite of several mails no action being taken so far.
Since, 27th feb, i have renewed services for new plan & still speed & coverage remains unresolved.
In between there is outrage of their services in our area in our area for last 2 days & no internet services are activated /up till now
Even, if t was up, am was/unable to get the desired committed speed & coverage for which several discussions being done & visits conducted by den team
Had tl, pradeep pandya along with sr. Technical person harsh visited on 7th march in the afternoon & had changed the router & wifi & had promised to visit again the evening
Even after speaking to them & updating on the no change in speed, no one had courtesy to turn up * even call back for resolving the issue
Post your visit, performance had further deteriorated & average speed was 20-22mbps as against commitment of 50 mbps.
This clearly reflects unprofessional & unethical way of operating & providing the services to customers.
Considering, the way things are have been with den, the soar experience had, would not be interested anymore to continue with 50mbps plan anymore & it quite apparent that den doesn’t have bandwidth to offer 50mbps & offers posted or claims are fake
In case, they can offer me better services or plan, i can still consider for 20mbps plan …since, i have already purchased plan (50mbps) of 6month for rs, 4200, would want this to be adjusted against 20mbps plan & should offer this with aggressive offer additional months or even for additional year at same price.

Enclosed please find herewith the results for speed saved yesterday
Awaiting your immediate action