Den Networks — poor service

Address:

New Delhi, Delhi, 110027

Hi, my name is nikhil behl. It was my biggest mistake to install the broadband of dennetworks. Since i shifted my plan to rs. 900 which offers me 50mbps speed but i'm only getting the speed of 15mbps on a average basis. Maximum speed i get is of 30 mbps.in this whole month i have called customer care number for like 7-8 times and all they say is that they re sorry for the in convinience. But what am i supposed to do with your sorry? The engineer visits my house after every complaint and gives me vague reasons that you are not getting speed because at the time of checking speed you are not selecting den server and when i selected den server speed was only 3 mbps. They are doing fraud as it is their intention not to give the proper services. They promised me the speed of 50 mbps but what am i getting? Only sorry. I am attaching the screenshots of the speed. Not only this when i call customer care number i get to wait for like 20 minutes. When i ask for senior they always senior are busy on other call. Now they have put my complaint on the priority basis by mrs pooja rajat. Please, do someething about it.
Nikhil behl
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[protected]@gmai.com
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