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Den Networks — poor service quality

Address:WEST VINOD NAGAR ,NEAR GALI NO-8,KESHAW VIDYA MANDIR SCHOOL,DELHI 110092, 110092

Dear team,

I am reside in east delhi, west vinod nagar,, my address a-37, gali no-8, west vinod nagar delhi pin code-110092.
Actually my near by den cable service centre, i am take a plan 420 rs, but cable not coming, cable staff telling 24 hours required for software updation and also today confirm your setoff box is not working, so please help because everyday not provided clear information. Because my calculation is per day paid 15 rs. How to manage. Please advise.
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