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Den Networks — Recharge done but after one day it expired

Address:21 mahakalitala lane,po-Bansberia,dis-hooghly,pin-712502
Website:paymytv

My set top box mac id is BCC81079E176.
ON 27 TH MAY 2021 i recharge my set top box online on paymytv website.but 28th may channel disappeared, nd it says ur plan is expired on 26 th may 2021.how is this possible??please check this and solve as soon as possible.
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