| Address: | New Delhi, Delhi, 110063 |
This is regarding issue in the service offered by den. It has been a couple of days since my tv screen states that "you are unauthorized to view this channel" for all the channels.
I have been calling the local operator since 2 days and he isn't picking up the calls. I then called the customer care at 8:30 am. And he told me that the status is inactive, although i have done full payment if this month! He assured me that the team will get to you and the complaint number he gave me is - 5612213. I reminded them at 1:37 pm today, but they always say the assistance will be given.
I just wanted to know is it the kind of good service you guys are offering? If we have paid for what we want, should we wait for almost a whole day to get it? Is this much time required to just contact the operator and change the state from "inactive" to "active"?
Till this time, still, the channels remain the same. I request you to take some necessary action and take this request as priority. Even i write yesterday to nodal officer, but all in vain.
Awaiting your response.
Here are my details:
Mac number - 24767d7442ef Was this information helpful? | 
Post your Comment