Den Networks — selected package plan not being shown

Address:

New Delhi, Delhi, 201014

I had selected channel package for my 2 tv sets online at dennetworks.com after making account on their site. The selections for two tv sets was acknowledted vide req no: den[protected] and req no: den[protected] respectively
As informed by message from den, had made payment of rs 219+ tax and rs 276 + tax (For 2 sets) to my lco m/s bcn suncity network pvt ltd for both the packages selected on 11/2/2019 total payment made to lco rs 584/- vide receipt no[protected]/8618 dtd 11/2/2019.

However, we are not receving the desired channels and the local operator insists that they will show packages only that they have designed. This is totally againt the trai's directve.

Moreso, when i checked my account online, to my surprise, the package plan has been changed automatically to the one defined by the lco. For both the tv accounts the site now shows a plan of rs 205/- which is north silver 205 plan defined and made by the den/lco

This is totally unacceptable and non complaince of trai's order.

The service provider has to correct this situation asap or face legal action.

I have made a complaint to den customer support vide complaint no 5210475 and am still awaiting any action