Den Networks — trai rules are not being followed den

Address:

Bangalore, Karnataka, 560061

Den service provider has fixed 100 fta channels as part of basic tier pack and not agreeing to deselect because of which even i[censored]ser selects 1 channel which they need it is being considered as ncf slab 1 by adding 20 rupees as additional charge.

Whole idea of new trai regulation is to provide consumer the freedom to opt for channels which they need.

Trai has clearly mentioned "consumer will have freedom to deselect any channel in basic service tier and add fta or pay channel of his choice. It is obvious that, if the consumer chooses a pay channel, the mrp charges will be in addition to the network capacity fee."
On questioning this they have disconnected the service.