Den Networks — unfair charging for cable connection

Address:

New Delhi, Delhi

As per new mandate from trai, each subscriber has a choice to select the channels he/she wants to view and would have to pay only for those channels. However, den networks is denying this right by not giving the option to choose ala-carte channels. After selecting the channels, submit option doesn't work. Lco is asking to select den proposed packs which are very costly and the selection of channels in those packs is absurd.

I was supposed to pay rs. 211 for the channels i had selected in ala-carte mode but now i am made to pay rs. 313 and still not getting all those channels. Den has enforced selection of a base pack of 75 channels (Bst delhi 2) and north silver 205 del pack of 26 channels which increase the network capacity fee to 170 from the default 130.

Above all, no one is listening or working on this issue. It is a binary choice for the consumers to either pay for the channels they don't wish to view or are restricted from the services.

Please take appropriate action against such companies which do not abide the law and enforce rules due to which consumers suffer.