[Resolved]  Den Networks — Wireless internet service

Address:	New Delhi, Delhi, 110019
Website:	www.denboomband.com

I had a very unusual and negative experience few days ago due to den networks.Initial 3 months plan finished and i tried to recharge online for a month the 15 gb per month plan. When i logged into the den website, i had written my username and password. The guys who came to install den internet connection had given me my username but not my password. Then i clicked forgot password and entered my email id which was termed invalid. Then i called up customer care and a boy named vikas picked up the call. I explained him the problem. Here is the part which got me really angry and irritated. I asked the boy whether i will have to reset the password or he will send me reset password. He said i will have to reset the password. Then he said he sent me the reset password by mail. I requested him to hold the line for some time till i get that email. He accepted and i did not get an email for 5 minutes. Asked my spell my email id and the spelling of my email id was wrong. Then i told him the spelling of email id and told him to hold the line till i get the mail but again the same, the mail did not come, then i told him another email id and still the mail did not come. Then he said that the mail may come after some time. Apart from all this, he was speaking in an overconfident tone and was giggling lightly while talking like a typical cattle class indian boy and was talking like i have no respect and my business will not affect his salary and commission. He spoke wrong stuff and despite of doing drama in an oversmart stylish tone, he was trying to justify that he was right and after four days i have not received any mail on both my email ids and only received a password reset by him not a link using which i would reset my password as he said to me and that also on my registered mobile number which was correctly registered from the very beginning. Apart from all this i had pressed number 1 for english still i got a hindi speaking oversmart indian boy on the line and the guys who collected the initial payment for installing the connection took all my details but wrote someone elses email id which they did deliberately i think and they registered my email id with incorrect spelling. The substandard staff, disconnected sales, customer care, etc. Teams, enethical and oversmart boys who talk like heroes on the phone with decent, simple, english speaking foreign educated guys like me, your substandard manpower service got me frustrated a few days ago and i thought of reporting this experience to you so that in future gentleman like me do not have to waste their precious time, energy and other resources due to pathetic mistakes including confident drama despite of saying false stuff on phone commited by den staff.