Den Networks — Worst Customer Service and over charging with zero complaint responses

Address:

Ghaziabad, Uttar Pradesh

Hello I sent below mail to them and it's been 5 days with no response. Account adjustments request was made 45 days back and no revert or action taken yet on it. Today their services have stopped working at all and I have finally decided to switch over to another ISP. ************ I have account with you user I'd AMARPALICM402 I have been using your services from past many months now. Last in May you migrated the server that caused my connection down for about a week. I talked to customer care in first week June, they said after my next cycle that started on 16th June these adjustments will surely be done and I should go ahead and renew my account. Taking your commitment into consideration I called up again last week to ask for adjustment and know my new renewal date. I also requested a call back cos the agent told me that my date was still the same. Then again I called few days back and same commitment was done that it will surely be adjusted by concerned team. Today again I started getting problem of seeing captive portal page that I reported today at 8mm and again asked if the extension to renewal date was done. It's been 4 hours now and today being the old non adjusted date my connection will expire and I will no longer be able to use your services. I am very surprised to see that in the name of customer care, customer is not at all taken care of. Without further request or asking for call back I want to confirm you that if in next 24 hours my issue does not get resolved I will stop asking for your services and switch to another ISP. I WILL KEEP THIS MAIL AS A PROOF AND POST ON ALL SOCIAL MEDIA ABOUT KIND OF SERVICES BEING GIVEN BY DEN BOOMBAND. So that no one else would suffer as I did. Hope there must be a few professionals in your company who understand the value of customer and know how important customer service is. Last written request / information. Will wait for a confirmed resolution for next 24 hours and the switch over.