Feb 28, 2019
Updated by Ashish.Agarwal1978 This is in reply to my compalaint to Consumer Forum on 13/02/2019 and Denzong Reply on 16/02/2019:
Please note down the following:
1) As conveyed by your good self over phone that all my earlier mails send to your Company was overlooked by all your senior members is not at all convincing and We feel that it is only after I have complained to the Consumer Forum, I have received a reply from your end. It seems a regular practice.
2) As conveyed in your mail, that i should have called to your emergency Nos., I have already informed over phone that it was not my duty to call up as it was to be looked after by Denzong that we do not face any problems. We have paid full charges for the same. Still after, 25/01/2019, none of the Denzong members have the courtesy to call up and ask about the outing or any problems faced. It is very much surprising that you are not really concerned about my problems faced and just hiding your loopholes.
3) Regarding Local Tour Guide - it was to be arranged by Denzong, but it was not. I have never asked you about the rate of the local tour guide. So informing me about Rs. 200/- required for Local tour guide is very much a statement under the belt.
I have only informed Denzong about the discrepancies in arranging my package. But it seems that Denzong is not at all sorry for what has happened and thats why you have written about that Rs. 200/- which is not at all acceptable.
Kindly note that I only require action against the
person who was responsible for my package and has not fulfilled his responsibility. If Denzong can do so then kindly inform in writing what action has been taken or else do not waste your precious time in replying against my mail.
Kindly note that every complain is important and all do not complain only for refund/claim of money. Hope you understand the same.
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