Denzong Leisure — Not refunding my amount

Address:

6th Floor, Diamond Prestige, Room No 615, 41-A, Acharya Jagadish Chandra Bose Rd, Building, Kolkata, West Bengal 700017

Sir

This complaint is against denzong leisure company. I have booked a bali trip in the month of march 2020 and due to covid-19 the trip got cancelled as international flights got shut down. They were supposed to give me a full refund of the trip which is 96000. Mr sujoy head of finance department has told me that I’ll get my refund as soon as possible and now after more than a year he is not answering my calls. No one is at their local office. What should i do. Should lodge a complaint against them at local police department. I’m helpless.