DGCA — Air India Refund

Dear Sir/Madam,

I am not satisfied with the refund amount from Air India, where a refund of only 4038 Rs was given instead of 16908 Rs which was committed to me by your customer care guy .

Also Attached are supporting documents for your reference.

My PNR is HMYBP (Now in Cancelled Ticket status)
My refund Reference number is WB DDEL[protected]

When I booked my Tickets from Delhi to Surat in Nov on Nov 6, 2021 the terms and conditions said that you can cancel free of charge 4 days before travel.

Customer Care promised Credit of 24 372 Rs for Open ticket and asked me to take refund from [protected]@airinida.in from where they only gave 4038 Rs . Even after mutliple follow ups they keep promising the amount on Calls, but dont deliver .

I believe I have the right to full amount as per regulation on “Refund of airline tickets to passengers of public transport undertakings.” as per CAR Section 3, Series 'M', Part II,

I need my remaining amount of ticket as i cancelled many days before travelling and was confirmed and promised by Air india customer care

Waiting for my full refund of 16908 Rs .