DGCA Complaints & Reviews

Team,

My brother (Mr Raja Kumar Singh) somehow reached the airport at 6:26pm after an accident happened and he was carrying only check in luggage, but your Air India team has not let him check in and more importantly your flight was Delayed by 43min by the scheduled time.
But we have not got intimation by msg, call or call. and simply they are giving excuse that flight is delayed after check in time, but it was before take-off then why it got delayed and not let us enter to check in.

without any intimation you simply delayed the flight by 43min and harass the customer.

It's Highly unacceptable to kindly check thoroughly.
Kindly ask for the full refund

(PNR: YH954K): Due to operational reason, your SpiceJet flight SG 2748 from Gorakhpur-Kanpur dated May 28, 2022 has been cancelled.

Highly unacceptable behaviour by the airlines more than 2 months have been passed, there is no response no communication, by the airlines regarding the refund, the same was booked via make my trip site.

For a middle class family blocking amount for this amount is not unacceptable,...

Dear sir myself lovleen mittal . Me and my friends (5 person) was travelling from dubai to india. We reached at airport by time schedule. But while checking documents by dnata staff they took a long time.In between air india staff close the counter at 9 pm. We was waiting in a line. Air india Airline overbooked the flight they didn't allow us to board the plane. I have confirm booking .This is the scam Please do needful.

Flight no AI930
Date 26 Mar 2022
Dep time 22:00
Dubai (DXB) to Amritsar (ATQ)
Dep. Terminal 1

Sir we are a small family of 4 members booked Indigo flight, consists 2 adults and 2 kids(5Y&9Y). While booking we have paid full amount for tickets, but while assigning seats by indigo management they have give 4 members of same PNR (SUNVRE)in 4 different corners, due to that my small kids are mentally harased. I have already requested indigo to provide near by seats, but they refused. Kindly refund the full ticket amount from Indigo and make necessory action againts indigo.

Dear Sir/Madam,

I am not satisfied with the refund amount from Air India, where a refund of only 4038 Rs was given instead of 16908 Rs which was committed to me by your customer care guy .

Also Attached are supporting documents for your reference.

My PNR is HMYBP (Now in Cancelled Ticket status)
My refund Reference number is WB DDEL[protected]

When I booked my Tickets from Delhi to Surat in Nov on Nov 6, 2021 the terms and conditions said that you can cancel free of charge 4 days before travel.

Customer Care promised Credit of 24 372 Rs for Open ticket and asked me to take refund from [protected]@airinida.in from where they only gave 4038 Rs . Even after mutliple follow ups they keep promising the amount on Calls, but dont deliver .

I believe I have the right to full amount as per regulation on “Refund of airline tickets to passengers of public transport undertakings.” as per CAR Section 3, Series 'M', Part II,

I need my remaining amount of ticket as i cancelled many days before travelling and was confirmed and promised by Air india customer care

Waiting for my full refund of 16908 Rs .

Dear Sir,

This is regarding Refund of E-Ticket No.[protected] dated 26 Jan 2020 (Copy enclosed for reference). The online ticket was booked from New Delhi to Toronto, Canada via Air India Call Centre at Gurgaon. However, due to Corona pandemics the flight AI 187 dated 28 April 2020 was canceled.
It was informed through e-media/Email that the ticket cost could be adjusted in future journeys or a refund can be claimed within one year. Being an international student it was mandatory to fly to Canada hence another ticket was booked via Air India (Vande Bharat Mission flight) in the month of Jul 2020 but Air India refused to adjust the amount of said ticket.
Subsequently numerous times Call Centre was contacted for cancellation via phone but the call was never through as Call Centre always put the call in que for more than 45 minutes and so on but all attempts till date are in vain.
Alternatively, the cancellation process was attempted via a known person of mine in Air India but to my surprise it was informed the ticket money has already been claimed by someone at Pune, which is purely a fraud. How someone can claim refund of E-ticket which has been paid from my HDFC account via debit card.
I Anurag Thakur hereby declare that no such refund has been received by me till date.
Kindly investigate the matter at the earliest and facilitate the refund of Rs. 52, 879 at the earliest.

Regards

Vijay Kumar

Dear Sir/ Madam,
I am Brig K Ramani ( Retd )
My son Dr Ravi Ramani travelled in Vrgin Atlantic Airlines from Heathrow to Delhi.
Details are as follows
Full Name: Ravi Ramani
Bag tag: [protected]
File ref number: DELVS19648
Flight detail: VS 0138-VS 0302, date of travel 14/11/2021 on VS0302 (LHR-DEL)
Final requested destination for luggage: Bhubhaneswar Airport

My son had come for funeral of my wife, his mother, at Bhubneshswar. He reached Delhi on 15 Nov. His luggage reached Delhi on 16 Nov. His luggage has not been forwarded to Bhubneshwar his destination till now.

We are leaving Bhubneshawr on 19 evening for Hyderabad.

Insipte of contacting Virgin Atllsntic Airllines and their assurance that it will be put on a flight to Bhubneshwar nothing has happened till now . They do not respond to calls and if they do it end up in empty assurance .

If the luggage does not reach Bhubneshwar by 19 Morning it is of no use to us as we will leave Bhubneshwar for Hyderbad on that day .

I request that appropriate action may please be taken so that luggage of Dr Ravi Ramani reaches Bhubneshwar by 19 NOV, and Virgin Airlines is penalised for their failure to provide services.

Best regards

K Ramani ( retd )
Brig

Sent from my iPhone

My PNR is GFHUYE Via GoAir.
Go Air doesnot allow me to web checking without paying extra charges even when you have the ticket. They will ask for Rs 100/ Rs 200 extra for seat booking even if you dont want any special seat and are looking for a regular seat.

No other airlines charges extra for web check in. Go Air will charge you money even if they have all the seats empty.

I have attached the seat selection screenshot. Most of the seats are green but if you try to book it they are charging you extra and they they will not allocate you default seats.

Desired Resolution : Web checkin Should be free of cost and i dont have to pay extra for the seat.

I cancelled my ticked for a journey from Coimbatore to Delhi scheduled on 20 Jun 21 for which I am yet to get the refund. The ticket was cancelled on 13 Jun 21. I approached the customer care multiple times but unable to get the refund.

The ticket numbers are[protected] and[protected]. The PNR is ZD3RK. and flight number is AI -539.

The case ids of escalation provided by airindia customer care are 10872547 and 11400134. Till date there is no response from airindia and I haven't got the refund.

Dear Sir,
With anguish and pain, we wish to bring you to kind notice the following grievance: -

1. We belong to Chandigarh and are pursuing our Law-course from Bharati Vidyapeeth New Law College, Pune.

2. Due to Covid-19 we had to suddenly travel to Chandigarh on 18th March, 2020 by Air, though we already had booked air tickets for travel from Pune to Chandigarh on 3rd May 2020. It was a great gesture on your part and also by virtue of orders of Hon’ble Supreme Court that we were given refunds of the air-ticket by the airline.

3. That now in February when our Law college indicated physical classes, we had planned travel back from Chandigarh to Pune and got booked two air-tickets via Indigo Airline PNR No HFUH3V (For Rs-11, 934) to board on 2nd March 2021 at -7:35 am.

4. That just a very few days before we were to travel back to Pune, the Second wave of Covid-19 pandemic showed its wider grip and much more in Maharashtra. The possibility of attending physical classes immediately being not feasible in our wisdom, we got the air-tickets re-scheduled and this time by paying additional sum of Rs 4, 296. (Total)

5. The re-schedule travel date was 9.04.2021. As you know that the Covid-19 pandemic has attained frightening proportions in the country, Pune being the worst hit city in the world, there was no possibility to travel to Pune on 9.04.2021 either. In the circumstances an effort was made to further re-schedule the flight but there were huge deductions and, in the circumstances, the only choice left was to cancel the flight tickets which were cancelled on 4th April 2021 and out of total paid price of two tickets of Rs 16, 605 (including cost of rescheduling), we were refunded a meagre amount of Rs 3, 497.

6. You would find that due to Covid-19 pandemic, which is declared by Government of India as a natural calamity, we have suffered un-warranted financial loss, the benefit of which has incidentally accrued to the airline and maybe to the Government in the shape of tax component included in the air-tickets. It is a situation where force majure principle gets attracted.

7. We would request you to intervene and get our balance amount of Rs 13, 108 refunded.

Hope that you would be cautious of this hard situation and revert back soon after resolving our grievance.

Many follow-ups marking DGCA, with Air India for refunds but no response..

Regards,
Sunit Dalmia
[protected]
[protected]@gmail.com

I had a 2 way ticket with vistara from London to Hyderabad and back from Hyderbad to London which I have bought for approximately 57, 000 INR. I had flown from London to HYD on 11th dec without any issues but my return flight which was scheduled to be on Jan 4th 2021 was rescheduled many a times and got cancelled in the last minute so I have asked for a refund and the operator/customer care person confirmed I would be getting 25, 000 INR as my refund even though my ticket was around 29, 000 INR including flexi charges to which I agreed, but finally I am not sure why operator has refunded just 6, 520 INR.
They promised me to initiate a full refund as my ticket was flexi ticket and also flights has been cancelled by airlines itself and 6, 520 INR is no where near my booked price. Airlines are doing fraud with the refunds and I would request you to please look into this issue.

PNR : WMX9WT
Phone # +91-[protected]

Below is the Cost break up for my ticket for reference and if 6, 520 INR is the refund amount I would like to see the calculation based on which they have provided me the refund.

Adult Passenger(s)
Charges to the airlines
Base Fare INR 43, 845
India: User Development Fee INR 464
Total charges to airline INR 44, 309

Taxes & Fees
Surcharge INR 320
Surcharge INR 200
Aviation Security Fee (P2) INR 451
Tax description unavailable (GB) INR 7, 608
Tax description unavailable (UB) INR 4, 628
Total taxes, fees and charges INR 13, 207
INR 57, 516
x 1 Adult(s) = INR 57, 516
Total price for all travellers = INR 57, 516

Respected Sir,

I have booked 3 air tickets for the date 14.04.2020 vide PNR / booking Ref. No. WWFPSK / Booking dt 11.01.2020. Due to COVID 19 situation I come to understand that our Honorable Govt. of India was going to announce for a complete lockdown and also the airline authorities informed me about the change of flight time to overnight then I cancelled that ticket on 21.03.2020.

The full amount of ticket was Rs.18, 666/-. On cancellation they refunded me only Rs.8, 916/-. They deducted Rs.9750/- for my ticket as cancellation fee.

Now I come to understand that as per respected DGCA circular dtd 07.10.2020, I am eligible for full refund amount since it was during the lockdown period.

I have approached the Indigo authorities for my eligible refund of rupees Rs.9750/-. But they rejected my request as I had cancelled the ticket just before lockdown announcement.

Sir, Please advice the Indigo authorities for my eligible refund. I am here by enclosing the copy of concerned mail for the time change.

Expecting your support in this matter.

Thanking You,

Yours faithfully

JAYALAL R S
Mob : [protected]
PUTHEN PURAYIL VEEDU
KANDACHIRA
PERINAD P O
KOLLAM - 691601
KERALA

I booked my ticket with airasia on 5th Dec 2020 from Kolkata to Pune. The flight got cancelled for which they gave me an option for full refund, But when i selected for full refund they only refunded partially and then refused to procallsvide any chat support and also refused to pick up my

I have booked Air tickets through easymytrip.com for going to Pune-Chandigarh-Pune Booking ID is EMT67904334 Departure on[protected] & Arrival was on[protected]The Airlines was as under
AI PNQ-IXC 25KG 7 KG

6E IXC-AMD 15KG 7 KG

6E AMD-PNQ 15KG 7 KG
But due to lock down period I was unable to travel & hence sent request for cancellation due to lockdown.as on the day only Indigo issued credit voucher which I don't require I require only refund & another one Air India nor issue credit voucher or refund please look into mater urgently.

Re.: Complaint Against Air India Regarding Not Refunding For Flight AI 191 Cancelled by Air India
Following are the chronological details of events and my requests to Air India for full refund as the flight has been cancelled by Air India.
1. On 23-24 July 020, I bought Mumbai-Newark Business class ticket with my Mastercard Credit card and paid US$ 1, 922.74
Details:
PNR: ***3T
Ticket no.: *********8142...

This is to bring to your kind attention that my grievance has not been resolved.
I had made a holiday booking with goair on 31 october 2019, the details are as follows

1) 3 members - 2 adults and 1 child

2) delhi to leh on 11 june 2020

3) leh to delhi on 17 june 2020

4) pnr number r55zyv

I have already written to [protected]@ goair and the goair nodal officer. My complaint request number is g[protected]

There has been no correspondence from the airline or the nodal officer.

My grievance is that i wanted to go on a holiday with my family but due to the corona pandemic it was not possible on the above dates. More over there was a standoff with china which is still going on in leh and no flights were operational on the above mentioned dates.

I wish to know

1) why there is no mention of refund policy on the goair website.

2) when i wish to cancel my tickets, as mentioned in the previous mails... Why can't i cancel it and get full refund?

3) why the airline should ask the customer to choose another date of travel when the pandemic situation is still ongoing and no one knows when it will resolve... Why is the common man always a sufferer?

4) i booked my tickets in non covid time i. E in october 2019... Why should i suffer?

With due consideration to my above mentioned apprehensions i want a 100% refund of my money. It is tight financial situation and this money will be of immense help to me.

Thanks and regards

Gagandeep juneja

Dear Sir/Madam
Vande Matram, my complaint for all the airlines who booked tickets in Dec 19 to March 20 for travel period during lock down. All airlines refused to refund for those who booked their tickets Dec 19 to March (before lock down announced) All Airlines issue credit shell for an year or till March 2021.It is very difuclt for passangers to hold their hard earning money with airlines. It is my humble requests to Honbl Civil Aviation minister and DG DGCA to instruct air lines to refund full amount of the tickets immediatly.

Dear Sir/Madam,

Air ticket for 5 passengers was booked through Cleartrip for INDIGO airlines, for route Chennai-Chandigarh sector TRIP ID.[protected] for travel dt. 26.4.2020.
Due to un avoidable situation of COVID-19, we cancelled the ticket on 20.4.2020.

Indigo confirmed to me that the refund amount have been credited to Cleartrip account to refund it to me, within one week of cancellation.
br...

Why is dgca framing rules which is allowing airlines to not refund passengers for flights that were cancelled due to covid related lockdown? Why are airlines forcing passengers to postpone flights - not practical when this is part of vacation? Why has dgca framed rules for refund based on when ticket was booked? Why are passengers who booked earlier being penalized with cancellation charges

Dgca has advised the media that they have instituted a new email id for consumers to complain directly. Here's the press report:
https://www.thehindu.com/business/Industry/air-travellers-can-now-approach-dgca-...⇄

However the stated email id is not operational. My complaint was rejected by mail server....

Poor facilities at rgia international departure terminal - reg
From: lt col asr sarma \ (Retd\) on fri, 26 jul 2019 12:55:38 add to address book
To:

Cc:

Show full headers | hide details
From:
Lt col asr sarma (Retd)
Block a-50; flat no.102,
Sanskruti township, pocharam
Ghatkesar mandal,
Hyderabad -500088.
Telangana state
Phone#[protected]
Mobile: [protected]
Email id: [protected]@rediffmail.com

To
Dgca
Sirs,

Poor facilities at international departures terminal at rgia hyderabad - reg

1. This is to explain our bitter experience of this morning when we went to see off my daughter & grand children going to atlanta by ba.

2. There was no indication about new ‘international departure terminal’ enroute, because of which we landed at ‘ domestic departure terminal’ and have to move our luggage by walk ; first coming down by lift then pushing the trolley quite a distance (Both o[censored]s +70 years & 75 yrs) through road and ramp.

3. Passengers are also being dropped in the open, away from the terminal. There is no overhead cover and if there was rain we had it (Luckily only drizzles). I don’t know how such a terminal was approved to be functional without fully completed.

4. There was not even a proper booth for selling entry tickets to gallery (Rs.100/ per head). A person was standing in the open with a vending machine for issuing entry tickets. One thing good is that in earlier gallery there were no toilets; now there are toilets inside viewers gallery. There are no chairs or benches for sr citizens/ladies to rest for a while.

5. We paid parking charges of rs.150 for less than one hour. I consider that it is very much on higher side. Is it the approved rate by dgca?

6. I earnestly request for review of the situation/functioning of ‘international departure terminal.

7. A line in reply will be appreciated.

Thanking you — lt col asr sarma retd

P. S. : i will be thankful if this mail is forwarded to concerned officer in dgca for attention/action pl.

On 3rd sep 2018, at about 8.45 am, i booked ticket on www.cleatrip.com website for ticket from mumbai to banglore one way for 1 person and return ticket for 1 person.

Website fare was showing 1798/- (Inclusive of convenience charges).

They charged for one way rs. 2317/- and 4932/- for return ticket. I. E they charged rs. 6249/- instead of 5394/-. Thus extra amount of 854/- was charged.

On contacting, ms. Aarti from cleartrip told me that they have charged rs. 548/- towards insurance charges and 680/- towards convenience charges.

I told them that i had not selected insurance charges. But she told me that you should have deselected it. By default it is always checked box and i need to deselect it.

Then for convenience charges she told me that at the moment of booking of ticket, prices might have been increased so that you may have been charged extra. I had discussion with her for over one hour. After one hour when i took screen shot, even than prices were 1708/- so no logic for charging this amount extra.

Also, at the time of booking ticket during business hours, one is expected to give attention to booking of ticket and selecting any thing extra if required like meal, extra legroom etc. And not on deselecting any such boxes which they check it by default. Thus they charged such amount unethically

Sir, 0n 22 jan 2017 I booked 05 air tickets from Bangalore to Delhi to travel on 18 May by Indigo flight no.6E 946, ONR no, IDDR3A-6E946. When the ticket was issued i was surprised to note that they do not allow any free check in baggage. They charge a sum of Rs.400/ per baggage upto 15Kg and excess luggage will be charged at Rs300/ Kg!! As per practice and available rules all domestic flights allow free check in baggage up to 15Kg per ticket. Hence i strongly feel that the practice by indigo is not ethical. May i request a clear direction in this regard. Jayaraman T, Mob. [protected] email [protected]@gmail.com.
Dt 27Jan 2017

The office of the Training and Licencing has stopped issuing commercial pilot license for pilot candidates who have done their flight training at part 61 flight schools in the USA.

There are thousands of commercial pilots operating in the all major air carriers in India including Air India, Indian Airlines, Indigo, Spice Jet, Jet Airways and so on. Hundreds and hundreds of these commercial pilots according to the DGCA’s office are fake and not genuine as per current understanding of the office of the Training and Licensing, DGCA. But these pilots are still flying!

Thousands of pilots have been issued commercial pilot licences by the office of the Training and Licensing, DGCA for pilots who have undergone training at a part 61 flight school in the USA.
Without any intimation or public notice the DGCA office has stopped issuing licences for the pilots from the USA with part 61 training, obviously then the commercial pilots currently operating in all major airlines in India who did their training at part 61 flight schools are fake and not genuine!

Could the office of the DGCA cancel all such thousands of commercial pilot licences issued earlier or could the DGCA’s office appropriately as per existing practise and rules issue commercial pilot licences for pilots applying for license conversion who have done their training from part 61 schools in the USA.

Currently a lot of applications for commercial pilot license have been rejected on the grounds that training was conducted at part 61 school.

In context to the objection raised by the DGCA’s office, nothing has changed in terms of the rules nor has anything changed from the point of view of training that the licences were issued earlier on the training from part 61 schools being acceptable and which is not acceptable to them any more. Is this not a simple case of fraud!

Hundreds of such applicants who have trained at a part 61 school have been facing such harassment from the office of the DGCA.

Looking forward to a resolution in the above matter on an urgent basis.

Dear Sir,

It is a matter of great pain to see that in 21st century India that such a thing is happening ,that future of thousands of inncocent students lies in dark due to vested intrests of a few people,even though india has such capable ministries for regulation of technical education & student intrests.

The case is about the course called Aircraft Maintenance Engineering(AME).This is a licence course that students can join after 10+2 to become a licenced Aircraft Maintenance Engineer.This is done according to the Aircraft Act 1937 & is recognised by Director General of Civil Aviation (DGCA),Ministry of Civil Aviaiton.Students after doing this course & passing DGCA papers work in Airlines & Maintenance organisations.Till few years back everything was ok but due to the money involved the system has got corrupted & due to this students careers & their future lays in dark.

Though there was a boom in aviaiton industry after open skies policy of Govt.but still number of Airlines,MRO`s in India is limited but comparatively the number of training schools has increased exponentially.The number id much more than what is sustainable.The number of AME schools in India as per DGCA website is 70,(many more have been given NOC & are awaiting approvals).
Every year each school is allowed to take two batches of 30 students in every stream i.e. Meachanical & Avionics.As per above calculation w schools generate roughly 2*30*70*2=8400 (roughly).
Presently India compared to its size operates very less number of aircrafts (less than 500). That roughly means for all aircraft in india we need around 500*20 people.But as explained earlier we produce 8400 students every year. Now the question arises why such a stituation has been created & where will these huge number of students go.Specially airlines need more Mechanical people than avionics people but number of institutes in Avionics has increased multifold.

The problem is worsened due to the following given factors:-

*
AME course is considered nither a Diploma nor a Degree by Ministry of HRD.so students can only work in airlines not any where else even if they want to change the field.
*
Due to large number of students passing out the field has become supersauturated very few vacancies come that too are got by students who have good approach to airline officials.
*
Airlines also recruit Btech Holders & Diploma holders
*
People retiring from Indian Air Force are given prefrence over AME students as they have more experience.
*
Most importantly the number of AME schools is much more that what is required,becuase opening AME school is a good business owners are least intrested in what happens to the students after they have paid the fees.
*
Ame course done in India is valid in very few foreign countries
*
DGCA papers(except a few past attempts) are easy to pass,most questions are repeated from earlier papers,any lay man after studying these previous years papers which are avialble in the market can pass DGCA papers.
*
The On Job Training (OJT) which is a mandatory part of training hould be done in some DGCA approved organisation,Because training is mandatory & cannot be done at the training school students have to go to Airlines.Here they are again harassed because they have to pay bribes to get training ,pay training fees at some places & beg for the Airport Entry Pass from BACS which io very reluctant in giving passes to trainees.Due to this reason a new market for Training certificates has emerged , just pay money no need to come for training you will get a certificate.


The Effects

* Thousands of Ame students coming out of these schools have to go through mental,emotional harassment ,they cant find jobs in any other fields also even if they want because for other than aviation industry they are just 12th pass.
* The admissions in AME schools though never gets effected much because the 12th class students dont have any idea about aviation indusrty.
* Students who are so technicially qualified have to do jobs that a 12th pass guy can do,like call centers etc.
* Now some curropt officials charge lakhs of rupees as bribe from students to get into a decent airline
* Some Airline employ students at even a lesser salary than what they pay to the drivers or even cargo loaders.

*
DGCA is giving away approvals without having a thought about where these studebts will go.

*
o
Even after such a grave stituation still fresh approvals are being given.
o
Trainng schools without proper facilities have been given approval
o
Teachers training in these schools are themselves students who have just passed out earlier & because they cant find jobs in airlines they choose this career because this is only other possible job for them other than an airline.



Due to all these reasons students suffer a lot so much so that i cant describe in words.

THE BIG QUESTION;

Is any one responsible for the future of these students.
Will the system remain the same & each year these students will be duped.
Does any one have the conviction to take steps.

The SOLUTION

*
Cancel Approvals of those schools who dont have proper facilities.
*
Stop Schools from taking admissions till the stituation stablises.
*
No fresh approvals should be granted even if the school follows the reqirements
*
Approved organisations should follow apprentices act,it should be mandatory for them to take trainess according to their size & operations.Minimum number of trainees in a organisation should be decided by DGCA.
*
Airlines should be directed to take only AME students for the jobs & not B tech holders
*
DGCA should increase its Exam standard & questions should not be repeated in exams.
*
AICTE approval should be made mandatory for all training schools & AME course should be made equivalent to a DEGREE.(It is a much needed .for ame students)


A DESPERATE APPEAL

Sir, just think of those poor parents & students who invest their all lifes savings so for education of their child.

Either reform this system or stop this course all together.

Dont let vested intrests of few people to destroy careers of innocent students.



With a hope of action


Ame students