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Dhanlaxmi Bank / Dhanbank.com — survival benefit of lic not issued

Dear Sir/ Madam,

This letter is in reference to my complaint registered in LIC of India regarding the the survival benefit not received .(Please see the attached complaint).
I had an account in Dhanalakshmi bank, Palluruthy Branch years ago with ACC No:[protected], But as it is not a zero balance account and as I have another salary account with zero balance I find it very inconvenience to continue my banking with Dhanalakmi bank. So I am not using this account for years.
Before 2006 I had made a ECS for LIC through this account and due to the above inconvenience I had cancelled this ECS in LIC on 2006. But now I am eligible for a Survival benefit worth Rs 10, 000/-but unfortunately by mistake LIC had transferred the amount to this account and they now telling that the amount cannot be transferred to my SBI account. As I had no ATM card or passbook with me for further queries and also it is my doubt as it not a zero balance account my Survival benefit will be reduced by the interest in these years.
According to RBI, I think that if the account is not used by years the account is considered as dormant.
So I kindly request to check the status of account and please do the needful to pay me my Survival benefit of Rs.10, 000/- without any cutting to me.

Regards
Minoopa Vijayan
[protected]/[protected]
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    +91 48 7661 7000 [Head Office]
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